Came in to get a new phone for myself despite being non verbal aaron managed to find and help me for exactly what i wanted all while making sure that im understanding what i was signing up for Tha... Ver mais
A empresa respondeu
Unit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Came in to get a new phone for myself despite being non verbal aaron managed to find and help me for exactly what i wanted all while making sure that im understanding what i was signing up for Tha... Ver mais
A empresa respondeu
Came in to store today and spoken to aaron despite the issues i had communicating and aaron made sure me and my parter were taken good care of writing everything down and ensuring that we understood... Ver mais
A empresa respondeu
Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
A empresa respondeu
Aaron was super helpful, i was nervous coming ina nd it was so easy, would absolutely recommend
A empresa respondeu
Escrito pela empresa
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Escrito pela empresa

Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, Reino Unido
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Jasmine ( a trainee) took on the mantle to serve us the moment we got into the shop. She listened to our query and although it was frustrating skipping through multiple deals, she was still quite patient and nice about it. Explained the whole thing to us and gave us what we felt was the best deal. Will be staying with 3 for a long time now due to this experience. Hope everyone has such a wonderful experience as I did. I’m happy with the service I got in store and the deal I was offered. I switched from the other provider so quickly. PS: I was most impressed as she was very transparent with price increases and how to cancel should we wish to, this is something my precious provider simply hid till it was too late. 5 star

Resposta da Three UK - 3Store N'castle (N'humberland)
Straight forward and helpful! Paris was lovely

Resposta da Three UK - 3Store N'castle (N'humberland)
Had a problem in a 3 Store and called in to the other 3 branch on Northumberland St to ask if they could help. Amy made a couple of calls and went the extra mile to make sure her customer got what they needed. Very happy days. Many thanks Amy you are brilliant 11 out of 10 scored.

Resposta da Three UK - 3Store N'castle (N'humberland)
Aaron was professional polite and I was pleased with my purchase.

Resposta da Three UK - 3Store N'castle (N'humberland)
Aaron was very helpful and friendly, made the sim switch very quickly and didn't take much time.

Resposta da Three UK - 3Store N'castle (N'humberland)
Aaron did a fantastic service of helping me setup a new phone and made everything was up and running before I left the store also ensuring I was confident with using the phone going ahead

Resposta da Three UK - 3Store N'castle (N'humberland)
First class service from Aaron today and went and explained everything to the fullest

Resposta da Three UK - 3Store N'castle (N'humberland)
Miss sold a contract to my 85-year-old, vulnerable, mother-in-law with parkinson's disease, who is housebound. Noticed she was paying a conract to 3 UK for £17.50 a month. Contacted them and they said it was for a contract with two telephone numbers that we had never heard of and they wanted to validate to an email that never came.Or that we knew of. Because of this, they said she would have to go to the local shop even though I repeatedly told them she was housebound. These said there was no other way, and if I wanted to stop the contract, she would have to pay an exit fee, which came to more than all the monies due for the remaining time on the contract. She has never used either of these telephone numbers or knew anything about them or the email they said they were sending her information too. This is disgusting treatment of an elderly, confused and ill Lady.

Resposta da Three UK - 3Store N'castle (N'humberland)
Paris and amy were fantastic got me a great deal and i am super happy.

Resposta da Three UK - 3Store N'castle (N'humberland)
Paris was great, she went through every last crumb and got me the best deal!!

Resposta da Three UK - 3Store N'castle (N'humberland)
Off chance I was passing the shop, popped in to get my phone sorted out. I was met by a lovely young lady called Jasmine who was very attentive and courteous and I will be asking to speak with her again when I’m in.

Resposta da Three UK - 3Store N'castle (N'humberland)
Jasmine was fantastic! Extremely professional, kind and very willing to help answer all of my questions (there were many) She made the whole experience a lot easier and put my mind at ease about what phone to get and how much it was going to cost me. Top service! I couldnt recommend her more. Thanks Jasmine!

Resposta da Three UK - 3Store N'castle (N'humberland)
Came in to store to see Aaron and he explored everything in my account and explained to me in a simple way so I didnt feel silly but best experience I've ever had with three

Resposta da Three UK - 3Store N'castle (N'humberland)
Excellent service, 5 Gold stars for lauren and Amy, i ran out of data they helped me get a really good deal on the broadband for my home, they set everything up for me very happy with the service in store today 😀

Resposta da Three UK - 3Store N'castle (N'humberland)
Was great with the staff Aaron.very helpful with a great customer care service.

Resposta da Three UK - 3Store N'castle (N'humberland)

Resposta da Three UK - 3Store N'castle (N'humberland)
Tommy helped get me an unreal deal on 2 upgrades and a new sim only deal for myself and my family. Would highly recommend using the three services especially visiting the Northumberland street store. Thank you guys

Resposta da Three UK - 3Store N'castle (N'humberland)
Amy was very helpful as an advisor she totally put my mind at ease explained everything very clearly to me so I was happy to go ahead with the purchases

Resposta da Three UK - 3Store N'castle (N'humberland)
Went to 3 today ,to get a phone for my grandson for Xmas I was served by Tommy he was great explained everything to me put a cap on phone charges ,he was very helpful ,great service ,infact I may go bk after Xmas and get the same deal for myself thanks Tommy for your help

Resposta da Three UK - 3Store N'castle (N'humberland)
I was considering an upgrade and didn't know where to start. I spoke to Aaron, who went out of his way to help me. He sat me down, discussed what I was after and made all the options available in a clear and easy to understand way. I now have a much better idea of what I want and how to proceed with the purchase, which I will be in the near future. Thank you Aaron!

Resposta da Three UK - 3Store N'castle (N'humberland)
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