I hadn't used Toolchimp before although I purchase quite a lot of power tools. There was a bit of a delay with the supplier of the product that I had ordered but the sales advisor (Dave) kept me f... Ver mais
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Leia as opiniões dos outros
Delivery was prompt, quality of products very good, prices competitive. Much cheaper than Amazon, would have given 5 stars but website not the best, needs a refresh I think as not best user interface.... Ver mais
Order sorted after dpd ruined yet another simple delivery. Toolchimp replied to emails and calls multiple times, really good customer service. Sent order out again to clean up after dpd failed there... Ver mais
A empresa respondeu
Bought an einhell impact drill with 2 batteries, and price seemed too good to be true. Was also very sceptical after reading some reviews, but thought if I pay by PayPal, then at least I'm reaso... Ver mais
Informações sobre a empresa
- Loja de ferramentas
- Loja self-service
- Edifícios para jardim
- Loja de bricolage, casa e jardim
- Fornecedor de ferramentas pneumáticas
Escrito pela empresa
ToolChimp boasts over 25,000 product lines from respected manufacturers across the world delivered to your door. We have a UK Based Office & Call Centre. Our office is open from 9am till 5:30pm Monday through to Friday. We are UK based and will help with any issues or questions you may have. Our friendly staff on the customer service team are able to assist with any problems or questions you have either on the phone or via our live chat which is active between working hours. There are real people behind the chat who are ready to deal with any issues immediately as they would normally over the phone.
Informações de contacto
Unit 21, Earls Colne Business Park, CO6 2NS, Earls Colne, Colchester, Essex, Reino Unido
- 01376 346 197
- info@toolchimp.co.uk
- www.toolchimp.co.uk
4,1
Bom
2 mil opiniões
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Got in touch and everything on time and…
Got in touch and everything on time and great condition
2 de dezembro de 2025
Resposta da ToolChimp
Thank you for your review.
We’re pleased to hear that everything arrived on time and in great condition, and that you were happy with the communication. We really appreciate your feedback and look forward to assisting you again.
Thought this was a scam
Thought this was a scam. But soooo wrong. Super fast delivery and excellent quality. My new go to, for tools. Well done guys keep up the good work 👏 🙌 👍
2 de dezembro de 2025
Resposta da ToolChimp
Thank you very much for your review.
We’re delighted to hear that we exceeded your expectations and that you were pleased with the delivery speed and product quality. Your kind words and support mean a lot to us, and we look forward to being your go-to for tools. Thanks again, and we’ll keep up the good work!
Excellent service and excellent prices
2 de dezembro de 2025
Resposta da ToolChimp
Thank you for your feedback.
We’re delighted to hear you were happy with both our service and pricing. We really appreciate your support and look forward to serving you again.
Had an impact
Works well
Came on time
Also happy with the fat max stapler for a fiver bonus
29 de novembro de 2025
Resposta da ToolChimp
Thank you for your feedback, we’re delighted to hear that everything arrived on time and is working well for you. It’s great to know you’re also pleased with the FatMax stapler, especially as a bonus purchase. We appreciate you taking the time to share your experience and look forward to serving you again in the future.
Fast delivery,great price.
24 de novembro de 2025
Resposta da ToolChimp
Thank you for your review! We’re delighted to hear that you were pleased with the fast delivery and great price. We appreciate your feedback and look forward to serving you again.
Amazing service .These tools were a…
Amazing service .These tools were a christmas present for my Grand Son, so he will be very please.
First class item and amazing delivery and price
29 de novembro de 2025
Resposta da ToolChimp
Thank you so much for your wonderful review. We’re delighted to hear that everything arrived quickly and that you’re pleased with the quality and price. It’s lovely to know the tools will be a Christmas gift for your grandson, we hope he enjoys them!
We truly appreciate your kind feedback and look forward to serving you again.
Found this great tool
Found this when looking for a dust collection box for a similar model and found the offer price irresistible.
Post and packaging was reasonable and delivery spam great.
It was my first time using toolchimp and am very satisfied with the product and service.
21 de novembro de 2025
Resposta da ToolChimp
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the offer price appealing and that the postage, packaging, and delivery all met your expectations. It’s great to know that your first experience with ToolChimp has been a positive one and that you’re satisfied with both the product and our service.
We truly appreciate your review and hope to welcome you back again soon.
Delivery issues
Firstly it wasn’t delivered when I was told and I was told it was because no-one was in, which was incorrect. Today it has been delivered when no-one was in and left in the porch, which was fine. However … the ends of the box had not been secured and the lines of staples had slipped out and separated and broken into runs of leds than an inch long and in some cases only 4 staples! Loading the stapler is going to be a nightmare 😡😕
26 de novembro de 2025
Resposta da ToolChimp
Thank you for your review, and I’m very sorry to hear about the issues you’ve experienced with your delivery. The service provided by the courier clearly hasn’t been acceptable, and I completely understand your frustration.
It’s disappointing to hear that the initial delivery attempt was incorrectly marked as “no one home,” and then the parcel was left without prior notice on a later attempt. Additionally, the condition of the box and the damaged staple strips are certainly not up to standard. This is not the experience we want any of our customers to have.
Please accept our sincere apologies for the inconvenience this has caused. If you could contact us directly, we will be happy to arrange a replacement or discuss the best way to resolve this for you as quickly as possible.
Thank you for bringing this to our attention, and again, we’re very sorry for the trouble caused.
Good quality,cheap and fast delivery
26 de novembro de 2025
Resposta da ToolChimp
Thank you for your great review! We're delighted to hear you’re pleased with the quality, price, and fast delivery. We really appreciate your feedback and hope to serve you again soon.
Resposta da ToolChimp
Thank you for your review.
We’re delighted to hear you were happy with the pricing and the speed of delivery. We really appreciate your feedback and look forward to serving you again.
Good quality goods but shame about delivery
Well it didn't come the day it said it would so waited in all day for nothing not sure why they give a delivery date if there not sure when it's coming and tracking it wouldn't work shame because when goods did turn up they were good quality but they also didn't respond to emails
21 de novembro de 2025
Resposta da ToolChimp
Thank you for taking the time to leave your feedback.
We’re very sorry that the courier did not deliver on the stated date and that this caused you to wait in unnecessarily, we understand how frustrating that is. Unfortunately, delivery times are provided by the courier, but we fully appreciate the inconvenience when they are not met.
We’re also sorry to hear about the issues with tracking and the lack of response to your emails, which is not the experience we aim to provide. We’re pleased that the goods themselves met your expectations, but we regret that the delivery and communication fell short.
Your comments have been noted and will be used to help us improve both our courier arrangements and our customer communication going forward. Thank you for bringing this to our attention.
Arrived very quickly and perfectly …
Arrived very quickly and perfectly wrapped 👌
26 de novembro de 2025
Resposta da ToolChimp
Thank you for your feedback.
We’re pleased to hear that your order arrived quickly and in perfect condition. We appreciate your support and look forward to serving you again.
Can’t give much of a review as I’m…
Can’t give much of a review as I’m still waiting. Only 4 days late at mo. And we are meant to stay in all day for the delivery. Change the delivery company might be a good idea
Delivery turned up 5 days late , just dropped over the gate and left . So no need to stay in
Product was sound, good price. Happy
Delivery though shocking, good job it didn’t rain that day mmm no it poured down
25 de novembro de 2025
Resposta da ToolChimp
Thank you for your feedback.
We’re very sorry that your delivery has been delayed and that you’ve had to wait in unnecessarily. We understand how frustrating this must be and sincerely apologise for the inconvenience caused.
We have noted your comments regarding the courier and will review our delivery arrangements to help prevent this happening in the future. Thank you for your patience, and we hope the items arrive very soon.
Visited the warehouse Friday and supper…
My husband visited the warehouse Friday and supper pleased, value for money and the guy was supper helpful 5* review and will use again.
28 de novembro de 2025
Opinião espontânea
Resposta da ToolChimp
Thank you for your review.
We’re delighted to hear that your husband had a positive experience at our warehouse and found our team helpful. We really appreciate your kind words and 5⭐ rating, and we look forward to serving you again.
Faithful tools are my favourite
I ordered & paid easily... (not an easy thing on all websites)
It was a day late but that was due to the delivery firm!!
22 de novembro de 2025
Resposta da ToolChimp
Thank you for your feedback.
We’re glad to hear that you found the ordering process straightforward. We’re sorry that the delivery was a day late due to the courier, and we appreciate your understanding. We’re pleased that your order reached you safely and hope to serve you again in the future.
Great product range great prices and…
Great product range great prices and quick service would definitely order again
23 de novembro de 2025
Resposta da ToolChimp
Great product range great prices and quick service would definitely order again
Thank you for your feedback
spoke to Meg in customer service about missing item
spoke to Meg in customer service about what i thought was a missing parcel . Turns out it was here all the time (my Fault!)
Meg couldn't have been more friendly and helpful , she sent pictures and e-mails to sort out the issue .
I wish more customer service departments were more like this , nothing was to much trouble and Meg was very friendly and professional !
28 de novembro de 2025
Opinião espontânea
Resposta da ToolChimp
Thank you for your kind feedback. We’re delighted to hear that Meg was able to assist you so effectively and provide clear communication throughout. We’ll be sure to pass your comments on to her. It’s wonderful to know that our customer service team made the experience smooth and positive, and we truly appreciate you taking the time to share this with us.
Excellent Customer Service
We recieved a quick delivery service.
Unfortunatley one of the items was incorrect, but we could not of been happier with the way Customer Services dealt with it!!
Correct item was delivered the next day and the incorrect item was collected at the same time.
9 de novembro de 2025
Resposta da ToolChimp
Thank you for your feedback. We’re delighted to hear that our customer service team was able to resolve the issue quickly and efficiently. We apologise for the initial mix-up, but it’s great to know that the correct item was delivered promptly and the incorrect one collected without any inconvenience. We truly appreciate you taking the time to share your experience.
Poor customer service
Poor customer service
Delivery speed was good but unfortunately, the tool was not firing properly.
I reported the issue and the company seemed more concerned about reselling the item than actually resolving it for the customer. I left it for a few days but nothing further was forthcoming. I asked for an update and no response. I ended up taking the tool to be repaired at my expense due to needing it for a job. I updated the company who responded asking for feedback. I gave them feedback and said you could reimburse me for the repair to go some way to making up for the poor experience. No response.
I won’t be using this company again.
13 de novembro de 2025
Resposta da ToolChimp
Thank you for your feedback.
We’re very sorry to hear about the issues you experienced with the tool and the frustration caused by our handling of your concerns. This is not the level of service we aim to provide, and we sincerely apologise for the lack of timely communication regarding your repair and reimbursement request.
Your comments have been escalated internally to ensure we review our processes and improve how we handle customer issues in the future. We understand your disappointment and regret that we did not resolve this matter to your satisfaction.
We appreciate you taking the time to provide detailed feedback, as it helps us improve our service going forward.
Telling porkies
Tried ordering a scissor lift for our company. They clearly didn't have the item in stock (didn't say that on their website) and, even when I got an email saying it was in stock, was told it wasn't. 2 months later, 5 phone calls and 2 emails later finally got a refund.
1 de setembro de 2025
Opinião espontânea
Resposta da ToolChimp
Thank you for taking the time to share your feedback. We’re very sorry for the frustration and inconvenience caused by the issues with your order. We completely understand how disappointing it must have been to experience delays and confusion regarding stock availability, and that it took multiple attempts to resolve.
Please be assured that we are reviewing our stock management and communication processes to prevent situations like this in the future. We appreciate your patience throughout the refund process and your feedback helps us improve our service.
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