ToolChimp Opiniões 1507

Still not received item from dx
Was supposed to be delivered Thursday then Friday and now not until Monday

I do not recommend this company based on my experience. I placed an order only to later find out the item was out of stock for at least five weeks. I then requested a refund.

Over three weeks later, the refund has still not been processed, despite multiple follow-ups. I ultimately had to open a PayPal dispute just to get my money back.

This experience has been frustrating and time-consuming. If you order from this company, be aware that refunds may not be handled promptly.

Sent me the wrong item wasn't what was on the website

Brad at Toolchimp provided excellent advice and service. I placed and paid for my order after 5pm and I recieved my new Tacwise air nail gun AND a free box of nails before 12 pm next day....delivered free too.
Excellant service. Thank you Brad. Much appreciated. I will definately use Toolchimp again.

Purchased £160 worth of items in the after Christmas sale. 4-5 days delivery I was advised, 2 weeks zero contact. I emailed them to chase the order, they didn't have stock of things they had put in the sale and were waiting on them and couldn't give me any time frames but would dispatch the rest. No contact, no items. Eventually I asked them for a refund after their 5th lie
They said they would process a refund, another week goes by, no money back. Chased them again, the refund for some mystery reason didn't get processed and it would be resubmitted. Another 5 working days, still no refund. Every time I contact them they can't provide any proof to back up the actions they say they have taken, never provide dates just always a few days as a timescale. Still no refund and it's been almost 6 weeks from when I put the order in. Absolute thieves

The parcel has not arrived, as simple as that. It was due to be delivered between 17. 14 and 18.14, but nothing happened.Fault with DPD THE CARRIER. Phoned them up they say the parcel was incompletely addressed. They asked that I got back to the supplier. All a load of rubbish. There was a photo of the parcel at someone’s back door. So I’m stuck my bag of nails and two small Irvin clamps, having been delivered to the wrong address I know not where.

Delivered next day, spot on

Product was exactly what we wanted - it was approx 3 cm long tiny tool for changing the code on a key safe. However, postage was £5.78 plus VAT and in a box 12 cm x 12 cm x 14 cm. and then wrapped in plastic and tape - come on guys think about the environment and the excessive cost of packing - you could have attached it to a business card, and put it in a padded envelope!

Great service, Brilliant products,
Dave the Bricklater

Tools delivered promptly

Best price i could find for the einhell nail gun and battery and from placing the order on a Sunday, I received it by 10am on Tuesday. Would definitely use again and recommend them

Within 3 days of placing my order i received delivery and was kept up to date all the way through so very happy with the price and service

Excellent service and cheaper than the big tool companies.

Everything arrived in good condition, fantastic prices compared to your usual high street places and a greater variety, had a relatively large order for which some was back dated but after a call to the office, Brad said he could see what he could do, received a call back very quickly and had managed to get most of them ready to be shipped, fantastic service, was recommended about tool chimp and plan on using them moving forward and have recommended already to a couple lads, thank you guys and big thanks to Brad for his great service and swift responses!

Ordered a nailer, a week later nothing had come so chased up only to be told was out of stock and wouldn’t come till Feb… why are you letting people order stuff when not actually available ?? and then not even emailing to say this!!
I wanted it for a job so then had to cancel it and get from Amazon (which I didn’t want to , as wanted to give business to uk).
Refund was then slow to get, having to chase up.
Terrible way to run a business, sadly won’t be using again now.
However, on a positive note, they do answer the phone quickly and Jason sent an email back to me promptly when asked.

The price was very competitive, and they sorted a delivery issue very promptly. Great service.
Will shop here again

The following is an extract from the Toolchimp website "Priority 1), getting your orders out of our doors and delivered to yours as soon as possible. Priority 2), ensuring that you (our customer) are well-cared for, well-informed, and well-equipped during your entire journey with us to provide you with the best experience possible."
Order confirmed 6th order delivered 24th. due to out of stock item, finally got part order after chasing up and told expecting stock that day, week later same BS.Not once contacted to be updated on status. Would only use if the item you want is not urgent and you are prepared to wait a few weeks for your order.

Never felt the need to write a negative review for a company before, but here we are.

I have ordered twice from ‘Chimp’, both times 4 Bessey clamps.

Order 1, dispatched within a day or so, arrived in a very flimsy box with the clamps rattling around in the box with no protection. Let that one go.

Order 2, late dispatch, told twice it was coming ‘tomorrow’, and never did.

When it arrived, today there was padding inside the box, but at the sides and not the ends where on handing me the parcel the delivery driver pointed out that the ends of the clamps (sharp ends) were sticking out the box.

Whoever is packing these items needs to have more training on how to pack parcels, someone with an ounce of common sense would have packed it better.

‘Chimps’

Purchased 10 keyed alike padlocks, Toolchimp took the payment, email 24 hours later to say stock not available for 6 weeks....
26.2.26 Update - your reply is false - here's your email from 19.01.26

Good morning, Jane
Thank you for getting in touch.
I can confirm that your request to cancel the order has been received. The order has now been cancelled, and a full refund will be processed back to your original method of payment.
Please note that refunds typically take a few business days to appear, depending on your bank or payment provider.
If you have any further questions or need additional assistance, feel free to let us know.
Kind Regards

Jason

Customer Service Manager

Even the fact that my limited experience with Live Chat caused delays, the operative was extremely patient and helpful and dealt with my issue effectively