I hadn't used Toolchimp before although I purchase quite a lot of power tools. There was a bit of a delay with the supplier of the product that I had ordered but the sales advisor (Dave) kept me f... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Delivery was prompt, quality of products very good, prices competitive. Much cheaper than Amazon, would have given 5 stars but website not the best, needs a refresh I think as not best user interface.... Ver mais
Order number 21000072318 Several delays in shipping Tool Chimp Customer services misled me and lied about delivery time frame. Goods out of stock goods not picked up by courier etc etc Goods now... Ver mais
Order sorted after dpd ruined yet another simple delivery. Toolchimp replied to emails and calls multiple times, really good customer service. Sent order out again to clean up after dpd failed there... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de ferramentas
- Loja self-service
- Edifícios para jardim
- Loja de bricolage, casa e jardim
- Fornecedor de ferramentas pneumáticas
Escrito pela empresa
ToolChimp boasts over 25,000 product lines from respected manufacturers across the world delivered to your door. We have a UK Based Office & Call Centre. Our office is open from 9am till 5:30pm Monday through to Friday. We are UK based and will help with any issues or questions you may have. Our friendly staff on the customer service team are able to assist with any problems or questions you have either on the phone or via our live chat which is active between working hours. There are real people behind the chat who are ready to deal with any issues immediately as they would normally over the phone.
Informações de contacto
Unit 21, Earls Colne Business Park, CO6 2NS, Earls Colne, Colchester, Essex, Reino Unido
- 01376 346 197
- info@toolchimp.co.uk
- www.toolchimp.co.uk
4,0
Bom
2 mil opiniões
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good communication and quick delivery…
Good communication and quick delivery thanks
8 de janeiro de 2026
Resposta da ToolChimp
hank you for your review.
We’re glad to hear you were happy with the communication and quick delivery. We appreciate your support and look forward to serving you again.
Great service and quick delivery
11 de janeiro de 2026
Resposta da ToolChimp
We’re pleased to hear you were happy with the service and delivery. We appreciate your feedback and look forward to serving you again.
Toolchimp good, dpd needs burning to ground with all drivers inside
Order sorted after dpd ruined yet another simple delivery. Toolchimp replied to emails and calls multiple times, really good customer service. Sent order out again to clean up after dpd failed there only job of delivery. I would recommend this company stay away from dpd. Infact everyone stay away from dpd, possibly worst delivery company
13 de janeiro de 2026
Resposta da ToolChimp
Thank you for your review.
We’re sorry for the concern caused when your original delivery did not arrive. Following an investigation with the courier, our Customer Service Manager arranged a replacement order, which we understand has now been successfully delivered and confirmed received.
We appreciate your patience while this was resolved and thank you for allowing us the opportunity to put things right. If you need any further assistance, please don’t hesitate to contact us.
The item has not arrived
The item has not arrived, paid for next day delivery week later still not here!
12 de janeiro de 2026
Avoid at all costs
Terrible service! Avoid at all costs! I purchased an item in December and I allowed a little time due to the festive season. However a week into January I started to ask for details and updates on when I'm likely to receive the item. I was told it would be with me by the 5th or 6th of January. I didn't arrive so I contacted again to be told that the item was waiting to be restocked and wouldn't arrive until February. No offers of compensation for the trouble they're poor service and poor communication has caused just a generic apology.
Update (Feb 16th): As you can see from the response below a manager did get it touch to offer their apologies and to offer some sort of compensation. I had to chase them for an answer as to what sort of compensation but all they offered as 15% off my next order over £50 which needless to say I won't be using as I very much doubt I'll put myself through dealing with this shoddily ran organisation again.
It's now mid February and I'm STILL waiting on an order I made in December.
I'll update again to let you know how this plays out l. Most companies think they can get away with less than the bear minimum of an apology to avoid bad reviews so they can look as though they have taken action on the matter and leave a reply. They do this as it helps restore trust with whom ever is reading the trust pilot reviews sees on the negative comments that the company tried to resolve the matter.
Hence the update: I just wanted to let you all know this has still not been resolved. There is no attempt at contacting me about the missing order. I am the one still doing all the chasing.
I wouldn't go anywhere near this company again and I'd advise anyone reading to do the same. I was hoping I could have edited and updated this review demonstrating that they took action and offered a decent compensation for all the trouble. If they'd have done this I'd have left a more positive review.
As it stands, my summery, if you're thinking of purchasing from toolchimp, is to not bother & take your business somewhere else.
15 de janeiro de 2026
Opinião espontânea
Resposta da ToolChimp
Thank you for your review. We are very sorry for the frustration caused by the delay and the lack of clear communication regarding your order.
The item was unfortunately placed on manufacturer back order, which led to the revised delivery date. While this was outside of our direct control, we fully acknowledge that our communication should have been better.
A manager has now been in touch directly to apologise and discuss how we can resolve this matter. We appreciate your feedback and are using it to improve our service going forward.
Placed an order on 31st December
Placed an order on 31st December, still hasn't arrived even though they promise next day delivery, tried to contact them but no response, did an online chat, first guy just ended the chat for no reason, then tried again and got Jason, who promised my order would be delivered by mid end of the week and that DX would message me to say when it was out for delivery.... Well it's THURSDAY 15th January and STILL nothing from Toolchimp or DX regarding delivery. They take your money quick enough and then don't care if you receive your items. I have e tried contacting Toolchimp again, but yet again NO RESPONSE!!! I think the best course of action is to seek legal advice to try to reclaim the monies they have taken! And I will also be contacting Trading Standards as this is not on at all.
Do not buy from these cowboys!!!
31 de dezembro de 2025
Opinião espontânea
Resposta da ToolChimp
Thank you for your feedback. We’re pleased to hear you found our service fast and efficient.
We appreciate you taking the time to leave a review and look forward to assisting you again in the future.
Resposta da ToolChimp
Thank you for your kind feedback. We’re delighted to hear that you were happy with the quick delivery and our professional service.
We really appreciate your support and look forward to assisting you again in the future.
Great price and quick delivery
Great price and quick delivery. Fantastic service.
8 de janeiro de 2026
Resposta da ToolChimp
Thank you for your great feedback. We’re delighted to hear you were happy with the price, quick delivery, and overall service.
We really appreciate your support and look forward to assisting you again in the future.
Took a little time to arrive but over…
Took a little time to arrive but over all good to deal with and competitive prices
30 de dezembro de 2025
Resposta da ToolChimp
Thank you for your feedback. We appreciate your patience and are pleased to hear that you found us good to deal with and competitively priced.
Your comments are valued, and we look forward to assisting you again in the future.
Kind regards,
Resposta da ToolChimp
Thank you for your feedback. We’re pleased to hear you were happy with our pricing, delivery, and packaging.
We really appreciate your support and look forward to serving you again in the future.
Resposta da ToolChimp
Thank you for your kind feedback. We’re delighted to hear you were happy with the price and delivery service.
We really appreciate you taking the time to leave a review and look forward to assisting you again in the future.
I was a bit sceptical at first as this…
I was a bit sceptical at first as this could’ve been a con company having not seen them before. Saying that now. I ordered a twin pack dewalt to replace my stolen kit. I had to chase a couple of time about my order but it turned up and is great. I would recommend and will use this company again.
3 de janeiro de 2026
Resposta da ToolChimp
Thank you for taking the time to share your feedback. We’re pleased to hear that your order arrived and that you’re happy with your DeWalt twin pack.
We appreciate your honesty and understand the initial hesitation when ordering from a new company. Thank you also for your patience while we resolved your order. Your recommendation means a great deal to us, and we look forward to supporting you again in the future.
What can I say absolutely one the worst…
What can I say absolutely one the worst companies I have dealt with in the last 35 years. Ordered axe so some incompetent brainless individual that clearly lacks any common sense sent it out in a bag, really you ask, and obviously the sheath got damaged, not too mention it was covered in rust. Then they wouldn’t refund the initial postage when I returned the item even though the said they would. Customer service really poor. Just buy elsewhere it’s not worth the effort.
15 de dezembro de 2025
Opinião espontânea
Resposta da ToolChimp
Thank you for taking the time to leave your review. We are genuinely sorry to read about your experience and the condition in which your order arrived.
This is clearly not the standard we expect when packaging or dispatching items, and we apologise for both the damage to the sheath and the condition of the product on arrival. We also regret any confusion or frustration caused regarding the return postage refund, and we understand why this has left you dissatisfied.
Your feedback has been shared internally so we can review our packaging procedures and customer service handling to ensure this does not happen again. We appreciate you bringing this to our attention and are sorry that we did not meet your expectations on this occasion.
DeWalt 4ah battery X2
DeWalt 4ah battery X2 . Excellent service quick dispatch and quick delivery and all packaged neatly .I highly recommend .and would without a doubt use them again 5⭐ toolchimp .
2 de janeiro de 2026
Resposta da ToolChimp
Thank you for your fantastic feedback and 5⭐ review. We’re delighted to hear you were happy with the service, delivery speed, and packaging of your DeWalt 4Ah batteries.
We really appreciate your recommendation and look forward to welcoming you back again soon.
Didn't receive full order!!
We ordered 10 Faithfull Wire Wheel 150mm x 23 x 32mm but when the box arrived fully in tact, it only had 7 inside. When we queried this, a short video was sent of a man supposedly packaging our order. We are absolutely adamant that there were only 7 items in this box. AVOID TOOLCHIMP!!!!
24 de novembro de 2025
Opinião espontânea
Resposta da ToolChimp
Thank you for your feedback.
We are sorry to hear of your dissatisfaction. As you advised that the packaging was fully intact when it was received, we reviewed the order thoroughly. The video shared with you was provided to show that the order was packed with the full quantity and dispatched from our warehouse in a sealed condition.
This footage is recorded at the point of packing specifically to help verify orders where a discrepancy is reported. Based on our checks, we have no evidence of a shortage at dispatch.
We understand this is frustrating and appreciate you taking the time to raise your concerns. Should you wish to discuss this further, we remain open to continuing the conversation directly.
Resposta da ToolChimp
Thank you for your feedback. We appreciate you taking the time to let us know.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.