Tory Burch Opiniões 

This is a shaky business. Don't buy Tory Burch from her stores, buy from Nordstrom or Bloomingdale's instead in case you might need a refund. The Tory Burch store employees don't want their sales stats affected by a refund so they will suggest you to return it yourself. If you take the chance and leave it with them to return, pray that you get your refund. One time, I didn't get my refund but had to call customer service and eventually got my refund but the time and anxiety was not worth it.

To return it yourself is quite easy, it's a UPS QR code or address label and there is no shipping or handling fee.

Tory Burch quality has gone downhill yet the prices have increased. I decided I'm no longer buying her products.

Paid for next day. Has not shown up yet. Texted with Tory and got "Melanie". Was told it still is out there and to call FEDEX. Not. I can tell by the clipped responses I was talking with AI. Totally worthless. For the amount of money we pay TB for their goods could we talk with a real person that can call FEDEX and not have me handle things?

My package shows to be delivered after 9:00 p.m. on a workday. I live in an apartment complex where valet trash service is provided nightly, and the photos clearly show trash bags outside that had not yet been collected that night. This supports that my package was either mistakenly picked up or, more likely, stolen from my doorstep after delivery while I slept! I have asked neighbors and no one has seen the package.
I have reached out to them via live chat, email and have just completely dismissed my issue.

I wouldn't even give an one star. It's a ZERO if I could.

Returned a bag using their free label, and it looked like the parcel was lost in transit as they couldn't locate it. I was told to wait for like 14 working days for the refund, and yet they failed to fulfill it. I then opened a claim on PayPal, and that's when the nightmare started.

This s**ty company used my PayPal claim as an excuse, saying that they wouldn't be able refund it due to the claim, asking me cancel it, so that they could proceed.

I've been using PayPal for more than 15 years. Things like this happened before, and the refund for sure can be issued despite an ongoing claim . Also, after double checking with PayPal, they clear told me that the retailer is being manipulative and advised me not to cancel the case.

I then waited and hoped for the claim to be closed in my favour as they hadn't responsed to PayPal. However, they suddenly issued the refund to an online credit note without my consent and contacted PayPal saying that the customer was given a credit note already, hence the claim needed to be closed or it'd be double refunds to them. I contacted them a few times after this incident, and they clearly acknowledged that the credit note was a mistake and promised to cancel it and issue the refund via PayPal.

The following up 2-3 weeks, I rang them like 3 times per week, nothing's changed. The credit note hasn't been cancelled, and they kept going back to the excuse that the PayPal claim prevented them from issuing the refund. A couple of the CS even bluntly suggested me to proceed with a chargeback case. As a retailer, failing to issue the refund and yet wants the customer to take a (legal) action just to get the money back, you can see how absurd it is!

Now let's talk a little about PayPal, another notoriously useless company. They do have customer protection policy but that only covers the scenarios like: item damaged/not as described/fake/unauthorised transactions etc. My case is remorse/change of mind return, so I knew I'd lost this case once the retailer relied to the claim. PayPal did rule in the seller's favour for the this reason.

Right now, since the PayPal claim has gone for a while, I still haven't received the refund. It's very clear that was just an excuse. I will continue with a chargeback case, which I should've filed, and I'll win for sure as all I've got all the evidences in email.

Their CS, clearly outsourced, has been useless and kinda rude as well. Not sure exactly where they're based. I mean, I kinda knew but I'd prefer not to mention it. Anyway, some of them have limited command in English, and some sound a bit impatient and they just wouldn't want to you finish the whole sentences.

_____________________________________________________________

Updates(Aug 11, 2026)

As mentioned previously, they kept using my PayPal claim as an excuse to delay the refund. About a week ago, I was told that since the claim has gone, they have refunded it and asked me to wait for 3- 5 working days! As you can imagine, obviously no refund whatsoever!

PayPal refund is 'straight away, you will get the refund less than 3 mins. So, the case scenarios are:
1. They lied again!
2. They haven't processed the refund, but told the customer in advance.
3. Unknown tech issue. The refund didn't go through.

Judging from these horrendous experiences, 3 is very unlikely!!!

I purchased the Slouchy Shoulder Bag in black for $265.59 on 5/26/2026. Within about two months of normal use, the edges developed visible scuff marks. When I contacted customer service, I was told online purchases are handled separately from physical stores, and I’d need to work with the store directly. The Denver store told me this type of wear isn’t covered under warranty and recommended I pay out of pocket at one of their “endorsed” repair shops. For a bag at this price point, I expected far better durability and a more unified, customer-friendly process across sales channels. Disappointing experience overall, be cautious before spending this much on a bag from this brand.

Recently, we visited your Cherry Creek store in Denver to inquire whether the sandals could be repaired. Unfortunately, we were told to use Super Glue or take them to a local cobbler. While we understand the store may not perform repairs, we were disappointed that there did not appear to be any option for the sandals to be evaluated or for us to receive guidance from Tory Burch.

We are loyal customers and have purchased several Tory Burch products over the years.

I tried to purchase a $500 physical gift card online for my daughter’s birthday. It accepted the order and then immediately declined it. I talked with my credit card company, no problem from their end. Called Tory Burch snd they said they would research. Came back after “research” that they had done nothing wrong and to check w my CC company. I told them I already did. Meanwhile got an email “you have something in your cart”. I thought it had been resolved. Tried PayPal where it comes directly out of my checking account. They declined that also. When I texted my “direct contact” in customer service she said Tory Burch had made no mistakes. They are a nasty unprofessional company with snobby uneducated people in their customer service. Will never purchase from them again. And I am a repeat customer. So much for customer loyalty.

Ich bin äußerst enttäuscht von Tory
Burch.
Ich habe meine Bestellung bereits im März 2026 ordnungsgemäß zurückge-sendet. Der Eingang meiner Retoure wurde von Tory Burch bestätigt.
Trotzdem habe ich bis heute keine Rückerstattung in Höhe 280€ erhalten.
Ich habe den Kundenservice mehrfach kontaktiert und immer wieder nach dem Stand der Erstattung gefragt. Statt einer Lösung erhalte ich lediglich allgemeine Antworten oder gar keine hilfreiche Rückmeldung.
Mein Geld wird seit Monaten einbehalten.
Ich kann den Online-Shop aufgrund meiner persönlichen Erfahrung leider nicht empfehlen. Wer dort bestellt, sollte sich bewusst sein, dass es im Falle einer Retoure zu erheblichen Verzögerungen bei der Rückerstattung kommen kann.
Ich hoffe, dass Tory Burch endlich Verantwortung übernimmt und die ausstehende Rückerstattung unverzüglich veranlasst.
PayPal hat mich dabei auch nicht unterstützt (
Müssen zusammen Druck auf die Firma ausüben….beautyexpert_erfurt
Meldet euch 💪

I just experienced very poor customer service with a telephone operator. I received my online order Monday evening. After trying the dress it was too big, i ordered a size down. On Wednesday morning, I went to my account to initiate the return of the item that was too large. Went to check my email for the return label and only had a label to return to a store. I immediately called customer service and a very rude representative told me that it was impossible (?) to change the type of return so I could conveniently drop it off at the UPS store near my house. I was told I had 2 options, return to a store- the closest one is 2 hours away!! or change the label to UPS and get a store credit in 6 weeks!
I have never experienced this type of service with an online retailer. Any high end retailer has been able to assist with returns or a simple request like changing the return type within minutes to my satisfaction. Very unreasonable to not honor a switch of return type within a minute of the error.

I tried ordering some sandals and getting the 15% discount, going on 3 or 4 hours. Now they finally sent me a code and it said expired.

Customer service is super awesome.

My daughter ordered a pair of sandals and they sent her 2 pairs and charged her for them. We returned them in April and still have not received the credit. We will NEVER purchase anything from the online store or any store. They have horrible customer service. They even said they received the shoes and I should receive a credit within 10-14 days. I am going to call my credit union and say it’s fraud and have them credit my account. Buyer Beware.

My husband purchased this Tory Burch Hybrid Smartwatch for me in 2018 from the Waikiki store. Because I own several other watches, this particular watch remained unused and in its original condition for years. Recently, I decided to start using it and had the battery replaced, as it was no longer functioning after being stored for such a long time.

When I attempted to set up the watch, I contacted Tory Burch customer service and learned that the companion app required for the smartwatch has been discontinued because the model is no longer being produced. After speaking with multiple customer service representatives as well as a supervisor, I was informed that there was no solution available and that the watch could no longer be used as intended.

I am extremely disappointed that a product marketed as a smartwatch has effectively become unusable due to the discontinuation of the supporting app. While I understand that products may eventually be retired, I would have expected better support or an alternative solution for customers who purchased these devices.

I have been a longtime Tory Burch customer and have made many purchases both online and in stores. Unfortunately, this experience has significantly impacted my confidence in the brand. Based on the lack of support provided, my family and I will be reconsidering future purchases from Tory Burch.

Very bad customer service!
Ordered two pairs of shoes for my wife on her birthday. They arrived a day before her birthday but the sizes were too big. I ordered the wrong sizes and it was my fault, so I called to exchange the sizes. I was told that the exchange process and replacement will only start once the original order was received by their warehouse. I sent the shoes the following day. So far, all is good and easy. However, the worst is just about to start! I returned the shoes on May 17th…. BUT, today is May 28 and I still don’t have the exchange shoes with the correct sizes. Called few times and it’s always a bunch of lies with the same story that the order is being processed. My latest call was yesterday, and after I was told the same lies, I requested to speak to a supervisor or a manager to get more details. I was put on hold for about 10 minutes only to hear the same person that I spoke with telling me that there was no one available to speak with me. She also told me that I will receive a call back from them right away. Guess what? It’s been more than 24 hours, and I didn’t as of yet, and I don’t think that I’ll ever get a call back from anyone. My wife and I are very tired of chasing this, and we will NEVER order from this company anymore.
There is a lot more options out there at that price point with "Customer Service" being a priority rather than “Customer Hassle”!

I would give you zero stars if I could this is the last time I will ever buy anything from you guys. This was the second bracelet that I bought from you guys. The first one broke after a week and a half and this one I received for my birthday today and didn’t even last five hours. You guys are horrible. I will never recommend you guys to anybody and I won’t ever buy from you again.

Rückerstattung nicht erfolgt!!! Mehrfach kontaktiert!

Tory Burch Sunglasses! If I could leave a 0* I would! True Fail in 3 years! I have bought so many others that have lasted way longer - RayBan, Prada, etc. those lasted close to 10 years. The ear side broke, became a needle at the side of my ear and I was bleeding! I have contacted everyone at Tory Burch. They are doing the hand off, as 24Mos warranty. Damn, take some credibility of your product! Especially if spending $190!

I’m extremely disappointed with my experience with Tory Burch. I bought a bracelet for my birthday, and on the very first day of wearing it, the magnetic clasp failed and I lost the bracelet completely. For a luxury brand, the quality is unacceptable. A bracelet should not fall off so easily after just one use. What’s even more frustrating is the lack of accountability and proper resolution from customer service. Very poor quality for such an expensive product. I expected much better from a brand like Tory Burch.

I am quite disappointed with my recent experience with Tory Burch.

After completing the purchase process, my was canceled, which caused unnecessary inconvenience and a significant delay. As a result, I also lost the promotion/discount that was applied at the time of purchase, which was an important factor in my decision to place the order.

What is particularly frustrating is that the resolution offered was simply to place a new order. This does not address the time lost, the inconvenience caused, or the financial impact of losing the original promotion. For a premium brand, I expected a more customer-focused approach and a better solution in such situations.

I visited a Tory Burch outlet store the other day and purchased several items. The next day, I returned to the store hoping to return the shoes that I purchased, but was told there is a strict no-return policy.
I asked whether I could at least receive store credit, but that request was also declined.
To clarify, I contacted Tory Burch customer service and was told that returns are not accepted, and that this is their policy. The only option offered was to exchange the item for a different style within 30 days.
After reading other reviews here, it seems that Tory Burch in China may have one of the most restrictive return policies.
As a long-time customer who has enjoyed many of their products, this was disappointing. In recent years the quality of their leather goods has declined noticeably, and the after-sales experience was both uncomfortable and disappointing.
Overall, this experience has significantly changed my perception of the brand.