I ordered my vape, less than 3 weeks later started experiencing some issues. Got in contact with totally wicked and by the next day I had a new, and working, vape battery in my hand!!!! Incredibly hel... Ver mais
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Leia as opiniões dos outros
Visited Crewe shop today. Found young lady that served me very helpful and knowledgeable about products she was a very nice young lady who helped me with my issues I was having. Came out of shop... Ver mais
What an amazing company,my parcel was held up with Evri,I had an online chat with Jack Wilson and he was amazing, excellent customer service and was told if it wasn't there the next day they would res... Ver mais
Totally Wicked themselves are great! Their customer service when I’ve called are lovely and polite. So no problem with them! However, for their Standard Delivery - they use Evri and as per the website... Ver mais
Informações sobre a empresa
Sobre Totally Wicked
Escrito pela empresa
About Us
Established in 2008, Totally Wicked is at the forefront of vaping in the UK.
We value honesty, integrity and putting our customers first. We offer our customers only the best vaping products on the market and a whole host of UK produced and manufactured e-liquid.
Our mission is to help smokers make the switch from smoking to vaping. We have a great deal of online support as well as all of our store staff and customer service team who are trained in smoking cessation advice.
We pride ourselves in helping every smoker come off the cigarettes in a way that works for them.
Totally Wicked E-liquid and E-cigarettes
Escrito pela empresa
- Here from the Start
- Established in 2008, Totally Wicked is at the forefront of vaping in the UK. We value honesty, integrity and putting our customers first. We offer our customers only the best vaping products on the market and a whole host of UK produced and manufactured e-liquid.
- Making Vaping Simple
- Whether you need an vape kit, tank or e-liquid, our information will be precise, succinct and easy to understand.
- Something for Everyone
- Our mission is to ensure vaping is accessible to everyone. Whether you are a brand new to vaping or a vaping veteran there will be a vaping product for you.
- UK Customer Service
- We provide a UK based Customer Service team who are committed to delivering the best possible care to our customers, answering any queries you may have.
- Quality Assured
- Our vaping products are only the best, they are put through a rigorous testing regime and when we are happy that an e-cig meets our strict guidelines we are then happy to put our name on it.
Totally Wicked's Guarantee of E-Liquid Excellence
At Totally Wicked we pride ourselves on delivering to our customers only the best.
All our 'Made in UK' ranges, are made by Totally Wicked in our own facility. We know with full traceability where all our ingredients come from; they are all made to GMP standards (good manufacturing practice) and all are sourced from within the UK. We were one of the very first companies to use and continue to use pharmaceutical grade diluents and nicotine, and all our flavourings are GRAS – (generally recognized as safe) food grade.
Informações de contacto
Stancliffe St., BB2 2QR, Blackburn, Reino Unido
- 01254 692244
- info@totallywicked.co.uk
- www.totallywicked-eliquid.co.uk
Vape Subscriptions
4,6
Excelente
42 mil opiniões
Pede aos clientes que escrevam opiniões
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My main two supplies were out of the…
My main two supplies were out of the stock i use and that you had it was great but they are next day delivery where as yours took an extra day or so
29 de setembro de 2026
Excellent customer service operator
Excellent customer service operator. Efficient knowledgeable and answered my questions fully. The delivery service is very quick with no issues. I would have no problem recommending the product to anyone thinking of going over to vapes.
28 de setembro de 2026
Great price
Great price, quick delivery with the option of being delivered to a locker. Couldn't be easier
27 de setembro de 2026
Great consistent product
Great consistent product. Service is great as everyone so helpful and delivery excellent,! Thank you 😄
28 de setembro de 2026
Excellent service from all staff…
Excellent service from all staff members. Thank you for your support in stopping smoking.
25 de agosto de 2026
Prompt and efficient delivery as usual
Efficient delivery to our letterbox as per usual. Many thanks.
28 de setembro de 2026
I had a few problems with my…
I had a few problems with my subscription which I couldn’t resolve online a phone call to Jack? Think this is his name sorted it all out for me, your customer service is great.
28 de setembro de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
I haven't received my order yet and…
I haven't received my order yet and cannot understand why it hasn't arrived yet.
27 de setembro de 2026
Resposta da Totally Wicked
Good Morning Julie,
Thank you for taking the time to share your feedback with us. I am sorry to hear that your recent order hasn't arrived - I understand how frustrating it can be when a delivery doesn't arrive as expected and it certainly isn't the level of service we want for our customers.
I've now passed your details across to our customer service team who will investigate the delay and contact you directly to have this resolved.
Kind Regards
Scarlett
It's lovely to have a variety of…
It's lovely to have a variety of flavours and has helped me tremendously
11 de agosto de 2026
Every time I have dealt with TOTALLY…
Every time I have dealt with TOTALLY WICKED my purchases or information has been dealt with in a friendly and professional manner.Very happy to deal with this firm.
18 de julho de 2026
Resposta da Totally Wicked
Good Morning Stewart,
Thank you for taking the time to share your feedback with us. I am sorry to hear that your order has been delayed; I understand how frustrating it can be when a delivery doesn't arrive as expected.
The latest tracking information indicates that delivery is due to be made today and I will have our customer service team monitor the tracking over the next 24 hours. If it doesn't arrive today we will be in touch directly so that we can have this resolved.
Kind Regards
Scarlett
Issue with Vape
I spoke with Andrea this morning regarding issues with both my vape and my husband’s vape, as neither device was working. She dealt with both queries politely and patiently, guiding us through several troubleshooting steps and explaining the possible causes.
Rather than keep us on the call while the devices reset, Andrea advised us to leave them for a short period and call back if the issue continued. When I called again, she helped us create the necessary accounts, confirmed the required details, and arranged next-day delivery of replacement sets for both of us.
We have been using these products to help us stop smoking, and they have made a significant difference. The alternatives we have tried from shops have not been as suitable for us, as we found them too sweet.
Andrea provided excellent support, and I appreciated her clear, courteous approach throughout our conversations.
We look forward to receiving the replacements and continuing our journey towards quitting smoking.
1 de outubro de 2026
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