After losing our beloved dog in a tragic accident, everyone I had Contact with was extremely compassionate and kind. I didn’t feel rushed or pressured to submit my claim until I was able and it was d... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I recently put in a claim for our cat's vet bill. The whole process was smooth, the communication with the company was faultless and my claim all went through within 2 weeks. I would definitely cho... Ver mais
A empresa respondeu
Every thing seems to take a long time and constantly chasing. Quick enough to take your money but never pay the full claim. Deduct money for admin and other items . Will be changing insurance at renew... Ver mais
A empresa respondeu
Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Informações de contacto
Love Lane, GL7 1XD, Cirencester, Reino Unido
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,3
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not well done
Well, an elevated claim value over what the vet is charging for one.
A missed month of payment with a regular monthly claim in July
No response to my questions.
What a shower
31 de outubro de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
The claim was processed with with no…
The claim was processed with with no delays and paid promptly.
1 de outubro de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Maxwell,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Outstanding
Excellent communication all through the process. Quick and efficient. I can highly recommend.
23 de outubro de 2025
Opinião espontânea
Resposta da Trent Services
Dear Ms Szeszak,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claim was settled relatively…
The claim was settled relatively quickly, although not as seamless as with past claims from another provider. We used two separate vets for continuous treatment of the same illness, but the process became confused and difficult to follow with the second company claiming directly before the first had submitted the claim. I am still not certain that both claims were collated and paid out fully.
In the past we have submitted a paper claim which was clear and easy to follow. This electronic process takes the onus away from the claimant and puts it in the hands of the vets which makes it hard for the claimant to corroborate or follow progress.
19 de outubro de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Myers,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction.
Please note that we are able to offer a paper claim form as well as an online one. We would be grateful if you could please mention that to any of member of staff when you need a claim form next time. If you wish to know the breakdown of your claim payment, please contact our Pet Claims Team, email: petclaims@trent-services.co.uk . We are happy to provide it for you.
Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very helpful always so helpful and…
Very helpful always so helpful and polite when we had to phone . Would 100% recommend
20 de outubro de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Regan,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Really fantastic and understanding team.
28 de outubro de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Badi,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim settled promptly and without fuss.
Always someone to speak to if necessary. Online claims process straightforward and prompt settlement. Thank you.
13 de outubro de 2025
Opinião espontânea
Resposta da Trent Services
Dear Miss Cross,
Thank you for taking the time to give your feedback. Firstly, we would like to take this opportunity to offer our dearest condolences for your loss. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
had to claim for redundancy
had to claim for redundancy - the claims team are great, easy to talk to via phone or email. quick replies and always paid claim on time
21 de outubro de 2024
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Simple and efficient claims service
We had to make 2 claims due to circumstances but they managed them really quickly with minimal input from us. They were accessible and easy to contact when we had queries, and it was simple to upload documents. It was an upsetting time for us but Dawn was very professional and kind through all our contacts with her.
6 de outubro de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great service
Great service, so easy to organise the settlement with. Thank you.
14 de setembro de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I cannot fault this company
I cannot fault this company, the all claim procedure was reasonably straightforward and sympathetic to the stressful situation we were in with our pet Riley’s condition. Payment was prompt and correct.
Very grateful for the personal touches.
17 de setembro de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Helpful, reliable, ontime
Ok. Lost my job last year and had to claim from Trent services for my mortgage to be paid.
They were very helpful in providing the information to get everything started and helpful when I forgot to supply information they needed to continue the claim.
They were actually very quick indeed in progressing my claim, about 5 days after I sent them the information. They were also very quick indeed answering any questions I had. No more than a day.
I would not hesitate for a second using Trent services again.
1 de setembro de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Atherton,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Without Trent services I wouldn’t know…
Without Trent services I wouldn’t know what I’d of done. Broken pelvis and not knowing the outcome or when I’d be able to work again they made it worth every penny down to smooth process from start to finish I couldn’t recommend them enough. They made a stressful time calmer knowing I could pay my bills even the little bits down to phone calls no long wait times and instant answers
Thank you
30 de setembro de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Gregory,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Professional and essential support during difficult times.
Trent Services are extremely professional and helpful. They assisted me throughout my claims process and except for one moment (which ended up being my mistake), I did not think they were trying to not pay out or find ways to get around the claim.
31 de janeiro de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Rees,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Highly recommended as an Insurance provider
From start to finish I found Trent Services to be very competent and professional.
The Communication was excellent and dealt with my claim in a very empathetic manner which was most appreciated.
29 de setembro de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Gilgallon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Injury/Sickness Claim
I had an injury to my finger which resulted in served finger and nerve damage. This part of claim was dealt with swiftly. This injury overlapped the surgery for a hip replacement and which was constantly delayed due to more information being needed twice. Why not ask my doctor for all my medical record at the once.
9 de abril de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
The claim went smoothly
The claim was straight forward there no complications it all went smoothly
2 de setembro de 2025
Opinião espontânea
Resposta da Trent Services
Dear Ms Milson,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Friendly and helpful when I had to make…
Friendly and helpful when I had to make a call regarding my claim, which was then quickly settled. Thank you
2 de setembro de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Helpful claims handlers and good…
Helpful claims handlers and good customer service - all straightforward and timely.
1 de setembro de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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