After losing our beloved dog in a tragic accident, everyone I had Contact with was extremely compassionate and kind. I didn’t feel rushed or pressured to submit my claim until I was able and it was d... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I recently put in a claim for our cat's vet bill. The whole process was smooth, the communication with the company was faultless and my claim all went through within 2 weeks. I would definitely cho... Ver mais
A empresa respondeu
Every thing seems to take a long time and constantly chasing. Quick enough to take your money but never pay the full claim. Deduct money for admin and other items . Will be changing insurance at renew... Ver mais
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Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Informações de contacto
Love Lane, GL7 1XD, Cirencester, Reino Unido
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,3
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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This is the worst value for money ever
This is the worst value for money ever, i would have been better spending it on alien invasion insurance.
the devil is in the detail, notice periods and clever wording mean that when you really need the insurance to kick in, it doesn't, effectively leaving you in a mess but still paying the fees, there is always something, the search evidence is impossible to get right, any notice payments are taken in to account, just rubbish, when you complain they refer it to their own complaints department who guess what, find that they were not at fault, please put your money in a bank and hope its enough to see you through.
9 de setembro de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Great communication and very helpful…
Great communication and very helpful staff- quick settlement. Thanks
4 de setembro de 2025
Opinião espontânea
Resposta da Trent Services
Dear Ms O'Connor,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Took out a redundancy claim
Took out a redundancy claim, fantastic customer service. Clear instructions, no hidden tricky. Great service would this insurance company again.
30 de setembro de 2024
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
They paid exactly what they said they…
They paid exactly what they said they would.And very quickly.Thank You
21 de agosto de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim
Trent Services are quick to reply to your emails if you have a query and need an explanation.
My claim from June was initially rejected, I then emailed my disappointment as I thought my claim was valid. This was only the 2nd claim I had made in 19 years. (Must admit the paperwork side was easier the 2nd time round). My disappointment was recorded as a complaint and trent services kept me upto date by email. After 6 weeks the decision was overturned, again trent services kept me updated by email with attached letters. And payment received within 3 working days.
2 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Trent services my lifeline
Trent services have been a lifeline for me as I have gone through a terrible 12 months of illness where I had to undergo major surgery. I have not worked for 12 months and they paid me the whole time.
Whenever I had to speak to them they were very helpful and sympathetic- so pleased that I took out this insurance some 12 years ago.
28 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Income protection policy
My income protection claim was handled professionally from start to finish. Throughout the 12 month claim period all queries were handled efficiently and in a timely manner including the monthly payments.
28 de agosto de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Cope,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very fair
Very fair, paid out at a very difficult time. trustworthy, would use again.
2 de agosto de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
excellent service and good value
I have been with Trent for a number of years, when I unfortunately needed to make a claim they were very professional and respectful, after processing the claim I was paid without question and on time.
I have always been sceptical of insurance companies but these guys are genuinely helpful and good value for money. Highly recommended,
14 de agosto de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Allpress,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Wonderful company to deal with,always…
Wonderful company to deal with,always friendly and efficient on the phone and pay out for claims really quickly.
18 de agosto de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mrs Taylor,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Really simple process and ease of use
Really simple process and ease of use. Appreciate the fact that it was less than a fortnight before claim approved and money returned to me
15 de agosto de 2025
Opinião espontânea
Resposta da Trent Services
Dear Ms Francis,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Big problem to make the initial claim…
Big problem to make the initial claim because my previous employer was insolvent and there was no-one to complete any paperwork on their side. Even after explaining this several times, the claim was delayed as you kept trying to contact my previous employer that didn't exist any more.
One payment also delayed as you incorrectly stated that my UC claim was closed when it wasn't. It was just that my entitlement was £0.
Otherwise OK and phone service was pretty good. Just try to understand that people rely on these payments and causing unnecessary delays has knock-on effects.
19 de agosto de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Very straightforward process
Very straightforward process. Telephony staff member was knowledgeable and caring when I needed to call.
Claim was paid very speedily.
Excellent service
1 de agosto de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Excellent Service
Excellent Service
We found staff on the telephone very helpful and knowledgeable. Most importantly our claim was dealt with and settled within a week.
23 de julho de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mrs Meeds,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Fair and consistent process
Have always found the service to be fair, the process is easy enough to follow and you can always get support by phone if you require it, it is expensive now as my dog is older high excess plus 30% on top next time and a significant increase in the monthly bill, but it isn’t as expensive as some other insurances I’ve used before and unfortunately I have needed to use the service on a few occasions
Would recommend to others. Have a look and make up your own mind
21 de julho de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient service!
6 de agosto de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mrs Walker,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
From bad to worse
I complained about the way my claim was handled, and unsurprisingly it was rejected. The Operations Director Jane Ledamun on this forum asked me to forward her a copy, which I did plus my concerns at the corporate way they handled my complaint. I've yet, after two weeks to even receive acknowledgement of the email - if this is the Operations Director then it's a poor reflection of the company.
23 de julho de 2025
Opinião espontânea
Resposta da Trent Services
Dear John
Thank you for your email and I apologise for that you have had to complain again, however, I have looked at all my emails, even my junk emails and cannot find any email that has the name John in it. Without your full name, email address or policy number I cannot respond to you. If you could email me again at jane.ledamun@trent-services.co.uk with these details I will certainly look into this immediately.
Regards
Jane
Process was really easy
Process was really easy, quick and stress free. This is just what is needed when your pet is poorly.
1 de agosto de 2025
Opinião espontânea
Resposta da Trent Services
Dear Miss Warburton,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I had no issue in receiving my…
I had no issue in receiving my insurance cover. Just filling the online form - for emergency another form at the clinic needs filling and approval from your vet- and the contact the vet and it all happens.
My dog is 8 . No fully happy with the amount of cover- due to age, but all the other things are without a fault
10 de julho de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Danciu,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Unemployment insurance cover
I paid for an unemployment insurance cover policy for over 20 years. When the crunch came and I lost my job, Trent did everything possible to avoid paying out on the scheme despite several reviews. I faced a choice of either resigning from my job (with a payout) or being told I would be sacked, I chose to resign and not impoverish my family to ensure I could pay the mortgage for a few months. According to Trent, I should have stayed and been sacked without payout risking homelessness for my family. They did everything they could to avoid paying out on a policy I took out in good faith for this very reason. Avoid this type of policy and Trent.
Post company response note-responding that I should contact your team to discuss is very disingenuous as you know I have asked for the case to be reviewed several times. All with the same outcome IE you will get nothing due to a clause in the policy. The cover should be renamed redundancy cover (under very limited circumstances) as the term unemployment clearly is not covered in numerous circumstances. Either way, having take out the policy in good faith and kept it going for over 20 years, I was left with zero cover once my job was lost. Unbelievably disappointing policy and service.
30 de julho de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
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