After losing our beloved dog in a tragic accident, everyone I had Contact with was extremely compassionate and kind. I didn’t feel rushed or pressured to submit my claim until I was able and it was d... Ver mais
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I recently put in a claim for our cat's vet bill. The whole process was smooth, the communication with the company was faultless and my claim all went through within 2 weeks. I would definitely cho... Ver mais
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Every thing seems to take a long time and constantly chasing. Quick enough to take your money but never pay the full claim. Deduct money for admin and other items . Will be changing insurance at renew... Ver mais
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Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Informações de contacto
Love Lane, GL7 1XD, Cirencester, Reino Unido
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,3
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
On line claim process worked well after…
On line claim process worked well after my initial concerns. Had to submit 2 separate processes for 2 different vets but the continuation claim worked and Trent (Corinium pet insurance)paid up promptly with a 15% deduction due to pets age (5)!
Star dropped as I would have liked updates as to when Vets received claim. I had to contact our vets as email had gone to spam and they hadn't realised the claim had been sent to them.
All in all though very happy with process and timely payout.
All in all very happy with service received.
23 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Dear Ms Evans,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Increased my monthly contribution by…
Increased my monthly contribution by 25% without even notifying me, I just happened to come across it when checking my bank statement. This is for redundancy insurance, which I've being paying for well over 12 months now.
17 de julho de 2025
Opinião espontânea
Resposta da Trent Services
Dear Adrian, thank you for your review, however, could you please contact me using jane.ledamun@trent-services.co.uk with your full name and your policy number, and I can respond.
Regards
Jane Ledamun
Operations Director
Very professional and delivered exactly…
Very professional and delivered exactly what they said when they said it. Thank you very much for your support
15 de julho de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Reliable service that takes away the…
Reliable service that takes away the uncertainty of being of work unwell, initial claim is a bit time consuming but continuation claims are easy and handled quickly. Trent are a service I highly recommend for those difficult times.
23 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Mini schnauzer running wild again.
Our mini schnauzer fractured her rear fibula last April and had fabulous treatment at our local vet, ending in June.
I am 85 and was anxious about making my first claim, but a lovely lady at Trent-services put me at ease with good advice, and I supplied all details using their on line form on 16 June. To my amazement, I received my full claim amount within a week!
No questions to answer! I have been with the company for many years and this was certainly excellent service.
Thank you.
16 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Gassis,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Efficient, effective and timely advice and support
I needed to use Trent Services recently for a mortgage protection related claim. All of the team members I spoke to were considerate and helpful, in both their advice, explaining the process and response times. Especially Molly Griffin, who I think did a fabulous job.
13 de julho de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr McCarthy,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Good service
Required a lot of information, but all came good in the end.
6 de janeiro de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Good service always on top of the issues
9 de julho de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Grant,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Fantastic service from start to finish
Fantastic service from start to finish. Seamless. Thank you
26 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Dear Ms Cashmore,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Really efficient and helpful
Really efficient and helpful. Respond quickly to any queries I would recommend them
25 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mrs Spencer,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Amazing pet insurance experience
We have our dog insured via Trent Services and unfortunately we recently had to make a claim for emergency eye surgery. The process of claiming back our costs was very quick and easy and we were reimbursed within a few days. Amazing service!
30 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Dear Miss Copeland,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I was very pleased with your quick…
I was very pleased with your quick response thankyou
25 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I could not have asked for any better…
I could not have asked for any better service
23 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Terrible Service - Avoid like the plague
Terrible Service. Their brand name of insurance company Muddy Paws took over my existing pet insurance policy, the Premiums went up a bit, to be expected, however was unaware they changed the T&C to up the fixed excess from £90 to £150, and then added another excess taking 20% !! At first they claimed in writing it was because of the age of my dog (only 4 !) This turned out to be a lie. The excess is mandatory for all policy holders, so thinking I was going to loose £90 from the settlement, I'm now losing £175 ! .
After posting a bad review, their fantastic solution was to to offer to cancel the policy from the renewal date, I have to return the settlement amount, they return the 3 months of premiums paid, so I end up paying the vet bill entirely, £300 out of pocket. Will not be renewing my policy and urge any one to check they are not dealing with Trent Services when shopping for insurance.
14 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. We would be grateful if you could please provide us your policy reference number to that we are able to make further action for you.
Kind Regards,
The Trent Services Team
customer care is excellent nothing is…
customer care is excellent nothing is too much trouble support they gave me in my difficult time was excellent
23 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Kitchen,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish can’t praise enough highly recommend hassle free no fuss ultra quick settlement
16 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Buckely,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Would recommend
Very helpful with any questions that I had.
Kept me updated with my claim.
Very satisfied
13 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Dear Miss Brinkworth,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I've had to claim twice
I've had to claim twice, once for unemployment and the other for sickness, having cancer. Both times the company was great, helpful, the process was simple and most importantly they paid out, and promptly.
I would certainly recommend Trent services to anyone, they have been invaluable when you need it most.
18 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Quick and easy claim
Making a claim was very straightforward and it was settled within 6 days including the 2 days for our vets to do their bit. This is 6 weeks faster than other pet insurers that we have dealt with!
9 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I can confirm that my experience was…
I can confirm that my experience was fabulous as I received quick response and excellent customer services
5 de junho de 2025
Opinião espontânea
Resposta da Trent Services
Dear Mr Emelogu,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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