Thank you Trooli. Lucas came to fit our new FTTP today and he did an absolutely excellent job, he worked cleanly, and efficiently also he is such a lovely helpful and polite guy. He does Trooli proud,... Ver mais
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Leia as opiniões dos outros
Sales call made the offer seem simple enough, first installer was keen to leave early v's completing the installation. Second engineers visited and without my intervention would have rushed the job an... Ver mais
A empresa respondeu
Relatively quick response to phone call. Bel answered queries clearly and helped complete the sign-up process efficiently maintaining a friendly and helpful manner throughout. Also a quick and helpful... Ver mais
Contract was due for renewal but with some changes to the hardware which required a phone call to Trooli. Sacha was very helpful and made the necessary changes in minimum time. All very straightforw... Ver mais
Informações sobre a empresa
Escrito pela empresa
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Escrito pela empresa
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Informações de contacto
18 Kings Hill Avenue, ME19 4AE, West Malling, Reino Unido
- 03333446601
- sales@trooli.com
- www.trooli.com
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4,6
Excelente
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
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The Trooli representative,Bel, was very helpful and explained everything in detail.
The Trooli representative,Bel, was very helpful
27 de julho de 2026
Opinião espontânea
Sacha was brief and efficient
Sacha was brief and efficient. The installation is top quality and the service unflinchingly reliable.
27 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Richard,
Thank you for your review! We're delighted to hear Sacha made your renewal quick and straightforward, and that you've found both the installation and service to be so reliable.
Best,
Ati
Extremely helpful & understanding
Extremely helpful and understanding of my situation, sorted all my issues within 10-15 mins. Very impressed. Even got 10% off their newest fastest WiFi deal! Very happy and will be staying with Trooli 👌🏼
27 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Hollie,
Thanks for the fantastic feedback! We’re so pleased our team could understand your situation, get everything sorted quickly, and help you find a great deal too.
It’s brilliant to have you staying with Trooli. Enjoy the faster connection!
Best,
Ati
Shaun was great very helpful and done…
Shaun was great very helpful and done fantastic job
27 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Stuart,
Thanks for the great feedback! We’re delighted to hear Shaun was helpful and did a fantastic job. We’ll make sure your kind words are shared with him.
Best,
Ati
Fantastic customer service and great connection
From the moment of ordering the customer service has been exceptional. Steven organised our install to coincide with our move in date, and kept us up to date resolving a blockage in the duct to our new property. It was all coordinated perfectly and we had super fast symmetrical broadband 2 days after we moved in. Communication was Steven was great and he went above and beyond to keep us up to date with the progress. The install was handled professionally by Shaun and John who did a great job and they had us up and running in a couple of hours. Highly recommend Trooli, half the price of EE and 10 times faster upload speeds!
17 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Christian,
Thanks for the brilliant feedback! It’s great to hear Steven, Shaun and John helped make your move-in and installation so smooth. We’ll be sure to pass on your kind words to the team.
Enjoy those ultrafast speeds!
Best,
Ati
Efficient and friendly engineers…
Efficient and friendly engineers service is great too
23 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Gennaro,
Thanks for your review! We're glad to hear our engineers provided an efficient and friendly service, and that you're enjoying your Trooli connection.
Best,
Ati
Helpful and patient
It was very helpful and gave all the information we needed to make a decision and was patient while we made a decision
24 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Kate,
Thank you for your lovely feedback! We're pleased to hear you received all the information you needed and that our team gave you the time and space to make the right decision.
We really appreciate you choosing Trooli!
Best,
Ati
Lovely people,nice stable connection, that's all you need.
Shadai was lovely to speak to and
done us a great deal . We have been with trooli ever since it was available in Whitstable.
It's very stable and rarely do we have to do a reset of the router.
Just signed for two more years. Well done trooli.
24 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Bob,
Thanks for the brilliant feedback! It’s fantastic to hear you’ve been with Trooli since we first arrived in Whitstable and that your connection has been keeping things running smoothly all these years.
We’re delighted Shadai could help you secure a great deal for another two years. We’ll make sure your kind words reach her!
Best,
Ati
Installed with no issues
Installed with no issues. Refreshing to see communication between delivery, road crew and installer. Was lacking with our previous telecom provider.
Faster too.
23 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi George,
Thank you for your feedback! We're pleased to hear your installation went smoothly and that our teams kept you informed throughout the process. It's great to know you're already enjoying the faster speeds too!
Best,
Ati
Engineers very professional
Engineers very professional and connected us via fibre to a telegraph pole. wifi works better than previous one we had.
20 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi there,
Thanks for your review! We're glad our engineers provided a professional installation and that you're already enjoying improved Wi-Fi performance.
Best,
Ati
I spoke with a delightful lady called…MERCIA
I spoke with a delightful lady called Mercia who was very helpful and informative. She made the whole process very quick and clear.
Well done to Mercia.
23 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Heather,
What a lovely review, thank you! We're thrilled to hear Mercia made everything so straightforward and took the time to explain it all clearly. We'll make sure your kind words find their way to her. They'll definitely brighten her day!
Best,
Ati
Made switching very easy
Made switching very easy. Professional and friendly. Reassuring about the switchover. Thoroughly recommend Trooli on the basis of this experience.
23 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi John,
This made our day. A smooth switchover with no stress is the whole idea, so we're glad it went that way for you. Thank you for recommending us.
Welcome to Trooli.
Best,
Ati
Shaun and John were great
Shaun and John were great! Very friendly and helpful.
23 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi DB,
Thanks for taking the time to leave a review! It's great to hear Shaun and John made such a positive impression with their friendly and helpful approach. We'll make sure your feedback is shared with them.
Best,
Ati
friendly and helpful
friendly and helpful. hope the service is as good as the customer service when it starts. special mention for Belmirro Khoza
23 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Simon,
Thank you for your review! We're glad Belmirro made such a great first impression with friendly and helpful service.
We're confident your broadband experience will live up to it, and we're here if you ever need us.
Best,
Ati
Installation
Excellent service and really nice guys too. Very pleased
23 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Jennifer,
Thank you for your lovely review! We're thrilled to hear you had such a positive experience with the team. We really appreciate your feedback.
Best,
Ati
Shaun and John
Shaun and John came out to get my wifi from Rise set up and they were very knowledgable and friendly. John took his shoes off inside the house and Shaun wore boot covers inside, which was greatly appreciated. Shaun answered all my questions about the wifi and waited until I was sure the wifi worked before departing.
23 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Ella,
Thank you for taking the time to leave a review!
We're delighted to hear Shaun and John provided such a friendly and professional installation. It's great to know they took care in your home and made sure everything was working before they left.
We'll be sure to pass your kind words on to them.
Best,
Ati
Great customer service
Great customer service with Sinenhlanhla. Dealt with my case with integrity. Many thanks form a satisfied Trooli customer. Mike.
23 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Mike,
Thank you for your review! We're so pleased to hear Sinenhlanhla provided excellent service and handled your query with care. We'll make sure your kind words are shared with her.
Best,
Ati
Always amazing customer service and…
Always amazing customer service and interaction. Thank you Sinenhlanhla, you were a treat!
23 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Chris,
Thank you for your kind words! We're delighted to hear you continue to have a great experience with our team. We'll be sure to pass your lovely feedback on to Sinenhlanhla.
Best,
Ati
I just signed up with Trooli
I just signed up with Trooli. I was very happy to get through on the phone quickly, and speak to a sales advisor (Connor Wise) who was helpful and clear. I'm yet to have the service installed but the initial contact and contract set up experience has been very good.
22 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Rich,
Thanks for your review! We're pleased to hear Connor made the sign-up process clear and straightforward, and that you were able to get through to our team quickly.
We hope your installation goes smoothly and that you enjoy your new Trooli service.
Best,
Ati
Connor Wise
Connor Wise, Telesales Executive, was the most helpful individual I have communicated with for quite a while. He was patient, answered my questions and was informative. It really was a pleasure doing business with him and I can only hope that the company can now meet my high expectations, following this great interaction. Well done Connor!
22 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Linda,
Thank you for your lovely feedback! We're delighted to hear Connor provided such helpful and patient support, taking the time to answer your questions and guide you through the process.
We'll be sure to share your kind words with him.
Best,
Ati
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