I made a purchase in August 2024. To date despite several emails I have not received the product or a refund.
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Leia as opiniões dos outros
J'ai commandé chez Truestore et la commande a été expédiée super vite. Le pull est de bonne qualité et conforme au visuel. Malgré les soucis que j'ai eu avec le transporteur, le Service Client... Ver mais
A empresa respondeu
I ordered some trainers online on a Saturday and upon checking realised after completing they were the wrong size. I sent a message via the customer service address which auto-response said wasn't che... Ver mais
A empresa respondeu
It all started with me trying to track down a hoodie worn by Tinie on his property show on Channel 4. Long story short, after finding a Chinatown Market jumper I loved and it being out of stock everyw... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre truestore.co.uk
Escrito pela empresa
About True Store
We are a London-based fashion and lifestyle store striving to deliver new and upcoming brands for our customers. We may be a new name in the game, but the team has bags of experience in this market, which gives us everything we need to offer an unbeatable shopping experience.
Expect a mixture of street, skate, and premium ready-to-wear clothing, as well as jewellery, fragrances and accessories. We’re here to kit you out for every occasion.
One of our core values is operating sustainably. Therefore, we opt to partner with brands that share similar values in the way they approach their products. From their methods of manufacturing, to the projects they’re involved in to reduce their environmental impact; we want to make a difference.
We’ve got big plans for the future, and this is just the beginning. We’re looking forward to having you along this journey with us.
Informações de contacto
68 Neal Street, WC2H 9PA, London, Reino Unido
- info@truestore.co.uk
- www.truestore.co.uk
3,5
Aceitável
105 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
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As pessoas também visitaram
2 ringen besteld
2 ringen besteld, mooi en kwalitatief. En het werd snel bezorgd
31 de outubro de 2022
I bought a ring and received the wrong…
I bought a ring and received the wrong one. The size was also too small. I contacted customer service and communicated with Max. Super cordial! The correct ring in a larger size was mailed to me immediately. I have nothing but good things to say! Thanks True Store!
28 de outubro de 2022
Opinião espontânea
Schnelle Lieferung und top Qualität
2 de setembro de 2022
10/10 customer service
Very good and quick with exchanging an item for a different size.
20 de agosto de 2022
Top lads
After buying Champions trousers the other week and having a manufacturing issue with them, the boys at true store sorted me out with a replacement in no time at no extra charge. Top boys.
12 de agosto de 2022
Opinião espontânea
Overall, good experience
Took a while to arrive but because delayed because of intense eat... so all good.
About the sizing, you guys are pretty good at describing how it actually fits irl, but this time the trackjacket did not fit as big as I thought. More like a small XL. Whereas the trackpants fit like a XXL. No biggie though, you guys have a great vintage selection ! bravo
9 de agosto de 2022
Sizing is not accurate…
I bought a ring which was too small so I bought another in the next size which came as the exact same size with a different label...as this was for an anniversary gift this was very disappointing. Delivery and customer service was good although it cost £6 to return the ring
26 de julho de 2022
fabulous
well laid out website. lovely clothes. pretty fast shipping too! will absolutely buy again!
9 de junho de 2022
Resposta da truestore.co.uk
Thank you Issy!
Excellent service
25 de maio de 2022
Good store with good products but with…
Good store with good products but with my first order I ordered two items and was told a week later that they didn’t have the stock to fulfil my order. One of the items was still available to buy through the website for days after I was told it was out of stock.
10 de maio de 2022
Resposta da truestore.co.uk
Cheers Gerry, appreciate the feedback!
I love shopping at True Store
I love shopping at True Store. Always accurate on sizing and cool merch.
19 de janeiro de 2022
Resposta da truestore.co.uk
Thanks for the great feedback 👊🏻
Very happy with the product but had an…
Very happy with the product but had an issue with tracking and also came a day late
12 de janeiro de 2022
Great material and order came very fast
10 de dezembro de 2021
Thank you so much for the gifts
Thank you so much for the gifts!
I also ordered a champion tracksuit that I can’t wait to have!!
9 de dezembro de 2021
Opinião espontânea
Resposta da truestore.co.uk
No worries Kieran - Champion tracksuit is fresh!
Thanks to Nicholas at TrueStore for…
Thanks to Nicholas at TrueStore for sorting out my order, goods have arrived today, am pleased.
Thank you
Dan
9 de dezembro de 2021
Opinião espontânea
Resposta da truestore.co.uk
Great to hear, thanks Dan
Excellent products & shipping
Orders were shipped and delivered within 2 days and each item was extremely well packaged. The customer service is also brilliant.
8 de dezembro de 2021
Opinião espontânea
Resposta da truestore.co.uk
Nice one Luke. We love a bit of good feedback round here, and glad you were happy with the service!
5 stars
I ordered a sweatshirt and a couple of t shirts from True Store and the quality is great. The items arrived quickly and communication was excellent throughout. I will definitely be shopping there again.
3 de dezembro de 2021
Opinião espontânea
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