Türk Telekom Opiniões 

çok yalancı. 2023'te Türk telekom çarşı kastamonu'da sadece ev internet başvuru yaptım ama bana bilgi vermeden tivibu içine girdiler. sonra şikayet ettim hiç sorumluluk almak istemiyorlar çünkü anlaşmasında benim imza var dedi. iptal istiyorum dedim ama onlar bana tivibu modemi getirmem lazım dedi, ya bana hiç modemi vermediler. arkadaşlarım da aynı bir durum var. vallahi televizyon de kullanmıyorum ben yabancı öğrenciyim neden bana bu kadar çok kötü yapıyorsunuz?? öyle yaparsanız helal mı para arıyorsunuz?
bilmiyorum ben de Türkiye'deki büyük telekomünikasyon hizmeti bu kadar dolandırıcılık oldu

The e-SIM stopped working before the purchased data package was used up, thus creating a lot of inconvenience for the continuation of the holiday

We purchased a SIM from Antalya, and we paid 1100. We received the SIM and the data package details. However, after a few days, the telecom company blocked our SIM without transferring it to our name and took our money. This is a clear case of fraud, and we demand strict action.we have prove so we will be posting attachments as well.

Müşteri hizmetleri değil müşteri kovma. Hizmette bir hakiki insana ulaşmak imkansız.

The internet connections in our village are catastrophic. The modem shows a connection, but it doesn't work. Residents have to pay thousands of lira for their subscriptions and are only told by the hotline to repeatedly turn their modems off and on again. Is this the innovation of today's internet providers in Turkey? This is unacceptable.

kurulum ekibi randevuya gelmedi, cumartesi günü planı programı iptal edip evde bekledim, 08.30-13.30 arası ekipler gelecek mesajı gelmişti halbuki. Müşteri hizmetlerini aradım, 18.00'a kadar beklemem gerektiği söylendi, bekledim, yine kimse gelmedi, çarşamba gününe aldığım randevu da otomatikman salı günü 18.00/21.00'a çekildi. Ben salak yerine koyuluyorum, ekipler kafasına göre iş yapıyor. Şimdi, para verip alacağım bir hizmet için, bir de işimden izin alıp maaşımdan para kaybetmem gerekiyor. Avrupa'da bu olay yaşansa, birkaç ay bedava kullanım verirlerdi ama Türkiye'de maalesef durumlar farklı. Kurulum ekipleri bu tarihler arasında kesin gelecek mi diyorum, maalesef kimse garantisini de veremiyor. Sanki hayrına hizmet alacakmışım gibi kafalarına göre iş yapıyorlar. Daha hizmeti almadan pişman oldum. Hiçkimseye tavsiye etmiyorum kendinize bir iyilik yapın ve uzak durun..

If there is less than 1 star i will give it, they should have a system to stop their agents stop cheating tourists for the lack of communication because of language, they are stealing tourist take their money and did not give data, they based on the 1 GB gift with the Sim to cheat you and tell you ,you have the data and us working, when you discover the truth and visit any branch to complain because of distance, they knew very well you have been cheated, they ask you to call 4441444 to complain and this number never reply day or night working days or off days, by this you lost your money and no win ask and you will be the sole looser in this transaction, avoid this company as well as you can, or use the international providers for eşim, which is much better than local operators.

am a tourist in Turkey and had a very bad experience at a Türk Telekom store in Küçükçekmece, Al Fatih Mahallesi Meydan.

I was sold a SIM card and a 20GB data plan for 1,467 TL, but when I tried to use the data, I found out no data package was actually provided. I confirmed this at an official Türk Telekom branch in Al Fatih — they told me no data plan had been activated on my line.

When I returned to the store where I bought it, the agent refused to help me, became aggressive, and even tried to force me to leave in front of my wife. I felt harassed and scammed. I reported the incident to the local police in Küçükçekmece, but I could not proceed due to the language barrier.

This experience was disappointing and unacceptable. I hope Türk Telekom investigates this store and ensures that such treatment of tourists does not continue.
Ben Türkiye’de turistim ve Küçükçekmece, Al Fatih Mahallesi Meydanı’ndaki bir Türk Telekom bayisinde çok kötü bir deneyim yaşadım.

1.467 TL ödeyerek bir SIM kart ve 20GB internet paketi satın aldım. Ancak hattı kullanmaya çalıştığımda, hiçbir internet paketinin hatta tanımlanmadığını fark ettim. Bunu Al Fatih’teki resmi bir Türk Telekom şubesinde kontrol ettirdim ve bana herhangi bir internet paketinin satın alınmadığı söylendi.

Satın aldığım bayiye geri döndüğümde, çalışan bana yardımcı olmayı reddetti, agresif davrandı ve yüksek sesle konuşarak beni dükkândan kovmaya çalıştı. Tüm bu olay eşimin önünde gerçekleşti ve kendimi aldatılmış ve tehdit altında hissettim. Olay sonrası Küçükçekmece polis merkezine gittim ancak dil engeli nedeniyle işlem yapmakta zorlandım.

Bu yaşadığım deneyim çok üzücü ve kabul edilemezdi. Türk Telekom’un bu bayiyi incelemesini ve turistlerin benzer şekilde mağdur olmaması için gereken önlemleri almasını rica ediyorum.

The worst company for home internet and telecom services. Their prices are extremely exaggerated, and they have invisible fees. They force you to pay, face a fine, or court. They offer no solutions to problems, and you can't terminate the contract without paying large sums. This is the worst experience I've had with this company.

allah belanizi versin rezil gibi internet
sakin buraya abone olmayin

Bahçelievlerde, şehrin merkezinde Fiber yok.

I arrived at sabiha gocken airport in Istanbul and went to their kiosk to get a sim card. . I paid tl 1420 for 25 GB internet and he didn't put any package on my number. . I had to pay an extra tl 450 to get the internet. . This is very abhorring and unprofessional attitude.

The good things first: The Cep Magnet tariffs are the cheapest data deals by far (22 € for 300 GB, valid for 3 months), and I always had perfect reception, even in the most remote places. But they have set up such an apparatus of unnecessary bureaucracy that next time I will be glad to pay much more with another provider. To get a SIM card in the first place, you cannot go to a random Türk Telekom shop but must go to a so-called “Türk Telekom Müdürlüğü”. These only exist in bigger cities, are closed on Saturday afternoon and the whole Sunday, and you can only find them on Google Maps (the ones listed on the Türk Telekom website don’t seem to exist at all). They are organized a bit like a bank branch or a post office. When you enter, you have to pull a number by clicking yourself through a multi-level Turkish menu on a touch screen. If you don’t click within 5 seconds, it will cancel the operation, so you have no chance at all to use a translation app. Rarely will any of the people there speak any other language than Turkish.

The Türk Telekom website says that you can book packages and look at your remaining data by sending an SMS to 5555 or by using the Türk Telekom app or their website. With the Cep Magnet SIM card you cannot send SMS though. So you cannot send SMS to 5555, and you also cannot use the other options, because to log in, you have to send an SMS to receive your password. There is no other way to find out your remaining data or to book another package than to go to a Türk Telekom Müdürlüğü in a bigger city during its opening hours. Think about that, if your data runs out, you have to drive to the nearest city to buy new data! If you search online, there are many many people complaining about this for many years. Then, when you first get the SIM card, you get an SMS informing you that you must send your ID number by SMS to a certain number, otherwise your SIM card will be disabled after 90 days. But you cannot send an SMS with this SIM card! So after 90 days, my SIM card stopped working, even though I still had about 280 GB of data left on the second 300 GB package that I had just booked!

Bunların eve yolladığı herifleri tekseniz eve almayın saçma sapan tipler somurta somurta emir kipleriyle konuşuyor işini yapmıyor bide giderken şikayet edin diyor bu rezillik için mi para veriyoruz

PATHETIC, they have increased my tariff 300% in 12 months, internet is pathetic, customer services are pathetic, website is pathetic, app is pathetic, in general, they are PATHETIC

Slecht is nog steeds compliment voor Türk Telekom.

Kimse yardimci ölmuyor 2 gündür evde internet yok

Don’t Don’t Don’t
Turk Telekom is a Trash

Worst customer service, almost all Turk Telekom shop where I went in Alanya. They lie to your eyes. They don’t want to understand your question.
Charge for 1000mbps, real speed is 30mbps.

First of all, hello, if you are a foreigner, definitely read it. If you don't live in a place like istanbul there is no point in using this company. customer service has no knowledge about the internet, they only offer basic solutions and never understand your problem. The only thing I can recommend this company is ping because the infrastructure of turkey passes through here, if you are playing games, you will get the least ping from this company, but if you want your Download, Upload values to be high, never choose this company, they will provide you with low service at high prices, choose other alternative companies to get higher and better quality. In 2024, I was told that fiber infrastructure would come to my location. When the year ended, there was no work, when I called again, I was told that it would come in 2025, as you will understand, it is not enough that they take your money, they lie to you.

That was incredible bad experience. They are never have any professional customer service.