Twickets Opiniões 

8216
TrustScore: 5 em 5

4,8

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ Excellent experience from start to finish! Bought System of a Down tickets through Twickets, and the whole process was quick, easy, and completely stress-free. The resale process felt se... Ver mais

Classificada 4 em 5 estrelas

Once you get listed, it just works. However, recent changes to the app mean there are some glitches which make listing hard, and the fees and price caps mean you won't get back all of your ticket and... Ver mais

Classificada 5 em 5 estrelas

Easy transaction. Twickets do go through greater governance now to make sure that you’re genuinely the owner of the tickets before you can list tickets. Whilst this feels like a hassle at the time, it... Ver mais

Classificada 5 em 5 estrelas

I would love if the venue's seating plan would be displayed (unless I missed it) and I would also love to be able to contact the seller with any questions pre-offer/sale. Very happy with the purcha... Ver mais

Informações sobre a empresa

  1. Venda de bilhetes para eventos

Informação fornecida por diversas fontes externas

Twickets is a fan-to-fan ticket exchange that enables fans to buy and sell spare tickets at face value or less for concerts, sports, festivals, and the arts. You can trade tickets securely through our service, with payment and delivery all agreed upfront. We protect both sellers and buyers under our Twickets Guarantee, and our dedicated team of human moderators ensures that all tickets are listed at face value or less prices.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

8 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(8216)

2286 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Easy sale

Step by step instructions made the experience of selling simple. Was great to sell to a fan and not a scammer.

6 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

I have used Twickets a couple of times this year for last minute tickets. First for The Prodigy which was near impossible to get tickets and then for BST London. Both times the delivery of the tickets were super fast. Very impressed on how they got transferred to AXS.

5 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I will never use Twickets again

I will never use Twickets again. It feels very inefficient and unfair and the system is very old fashioned.

I accepted an offer on a ticket on the day of the concert, but then almost immediately i saw that it had already sold elsewhere. Because the system completely locks you out of the transaction once an offer is accepted, I wasn't able to stop the buyer from going ahead with it. So the poor guy paid for the ticket which I didn’t have.

Instead of having a functional system where you can cancel an order or message the person who sent the offer to resolve a mistake, you can’t do anything about it until it’s too late. You can’t call them, I filled out the form on their website which tells you not to open a second ticket, but they give you absolutely zero way to view your existing support requests, and they don't send an automatic email confirmation to prove they received your web form.

Both myself and the buyer were left in total radio silence on the day of the gig, we both tried tweeting them and emailing their support inbox, getting absolutely nothing back. For a platform that charges a massive 15% of the face value fee for "administration," their actual human administration and communication are completely non-existent. The buyer wasn’t able to buy more tickets as he didn’t get any hint about getting a refund.
Just very disappointed and don’t understand why their system sucks so much.

UPDATE: the issue is that I tried to delete the listing before it sold, and your app physically blocked me from removing it because it was "in someone's basket." This was before any payment was even made, forcing a transaction through that I was actively trying to stop, which seems unfair and stupid. I have also submitted another web form today, saw the green 'Ticket Received' box, and still no email confirmation (and I had checked spam on Wednesday too and I have never received any confirmation). Also the buyer reached out again today and he STILL hasn't been contacted or refunded over 48 hours later.

8 de julho de 2026
Opinião espontânea
logótipo da Twickets

Resposta da Twickets

Hi,

We're sorry to hear about your experience, particularly as we appreciate how stressful ticket issues can be on the day of an event.

From what you've described, the underlying issue was that the ticket had also been listed and sold elsewhere. As set out in our Terms & Conditions, and highlighted in the listing confirmation email, tickets listed on Twickets must not be listed for sale on other platforms at the same time. This is because, once a buyer's offer has been accepted, it forms a binding transaction. For that reason, we don't provide a facility to cancel accepted sales, as doing so would undermine the confidence buyers have when purchasing through Twickets.

Regarding support, submitting our contact form generates an automatic confirmation email, which also advises if we're experiencing higher-than-normal response times. If you didn't receive this, it's possible the request wasn't submitted successfully or the confirmation email was filtered by your email provider.

We understand this situation was frustrating for both you and the buyer, and we're sorry for the inconvenience caused. However, the circumstances here arose because the ticket had already been sold elsewhere while it remained listed on Twickets, which is specifically what our policy is designed to prevent.

Kind regards,
The Twickets Team

Classificada 5 em 5 estrelas

Easy to use

Easy to advertise the tickets, very secure for both sellers and buyers and quick payment at the end.

2 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Seamless transaction.

Wet Leg Ally Pally July 2026:
Found the tickets I was looking for from a genuine fan. Purchased them for face value. Brilliant communication from the seller throughout. 10/10 experience

7 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Safe and easy to use resale site

Safe and easy to use resale site. When trying to purchase high demand tickets, it does feel that perhaps it’s the luck of the draw if you get your alert emails quick enough however I like how reliable a service it is. You know you’re purchasing real tickets at a fair price. I have also used the site to sell tickets and it’s an easy and quick process.

5 de julho de 2026
Opinião espontânea

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