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Twigby Mobile Opiniões 

1990
TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can o... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Lisa from Twigby just gave me an awesome experience with customer service. I reached out in the chat box, and she was super quick to respond. She was professional, super helpful and had my problem re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I usually don't like having to use a Chat for communication with a business, but I have done so with this one a few times and have had surprisingly easier and more effective results that with many oth... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was trying to reactivate my phone with a new number, but was having problems with the verification of my bank card. Third times the charm. Annie, Andy, & Robin were all very patient, and helpful. So... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de telecomunicação
  2. Serviço de hospedagem web
  3. Operadora de telemóveis

Escrito pela empresa

We aspire to be the wireless company of choice for value-seeking shoppers. Our customer service is 100% U.S. based and highly rated. Switch to a service you will love, without the traditional phone company high bill you hate.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(1990)

381 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Lisa was wonderful!

Lisa was extremely patient, researching several possible reasons why I was having issues. She clearly explained how to check different things, answered questions on different topics, and waited as I tried various possible solutions.

11 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Love Twigby

I have been with Twigby nearly a year now and have been very pleased. I want a phone for calls and text only, no frills, no internet. Twigby connection has been great, no problems so far. I do internet business on computer only, so I can't speak to a more expanded service. Customer service was outstanding during setup and porting of a number. I am comfortable with written communication, so online only is compatible for me. Customer service reps are knowledgeable, and they know how to communicate effectively in type. I don't need phone communication with them, so Twigby customer service has been great for me. I am very happy.

8 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible customer service

Terrible customer service. Closed my account during chat without giving me time to ask any additional questions.

6 de junho de 2026
Opinião espontânea
logótipo da Twigby Mobile

Resposta da Twigby Mobile

Thank you for taking the time to share your concerns. We truly appreciate the opportunity to respond and provide some clarity around what occurred in this situation.
Twigby's Terms of Service include a provision addressing port‑out fraud, which refers to activating lines primarily for the purpose of quickly transferring numbers to another carrier. This policy is in place to protect against misuse of promotional pricing, activation incentives, and network resources, as these types of patterns are commonly associated with fraud targeting low‑cost providers.
As outlined in our publicly available Terms of Service:

“Activation of Service with the primary purpose of porting to a different carrier is a fraudulent use of Service and is subject to immediate cancellation… Identification of this abuse… is made at our sole discretion and may be based on activation patterns, traffic patterns, timelines, actions, inquiries, other information, and/or similarity to other accounts with applicable history.”
In this case, the account activity triggered multiple indicators consistent with patterns we’ve previously identified as fraudulent. Based on those findings, the lines were canceled under Section 8 of our Terms—even though a port request had not yet been completed—because the overall activity aligned with known port‑out abuse behaviors.
We understand that you may disagree with this determination, and we respect your right to pursue concerns through regulatory channels. If contacted, we will promptly provide any requested documentation supporting our decision.
If you feel there has been a misunderstanding or have additional context you’d like us to review, we encourage you to reach out through our live chat support so our compliance team can take another look.
Our goal is always to balance strong fraud prevention with fair, reliable service for legitimate customers. We appreciate your understanding.

Classificada 5 em 5 estrelas

Excellent help and service

CSR Scott provided excellent help in a timely and professional manner. Twigby has always given me excellent service at a reasonable price.

5 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy with Twigby

I just finished a live chat with Robin who was super helpful to send me an express SIM card to get a replacement phone up and running after the original phone took a swim in a chlorinated pool. The chat support feature is easy to use and every single person I deal with via chat at Twigby is efficient and helpful.

31 de maio de 2026
Opinião espontânea

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