In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can o... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
In addition to providing a solid product at a really affordable rate, their support is absolutely top tier. When working with them via chat, you're not speaking to some AI chatbot or someone who can o... Ver mais
A empresa respondeu
Lisa from Twigby just gave me an awesome experience with customer service. I reached out in the chat box, and she was super quick to respond. She was professional, super helpful and had my problem re... Ver mais
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I usually don't like having to use a Chat for communication with a business, but I have done so with this one a few times and have had surprisingly easier and more effective results that with many oth... Ver mais
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I was trying to reactivate my phone with a new number, but was having problems with the verification of my bank card. Third times the charm. Annie, Andy, & Robin were all very patient, and helpful. So... Ver mais
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We aspire to be the wireless company of choice for value-seeking shoppers. Our customer service is 100% U.S. based and highly rated. Switch to a service you will love, without the traditional phone company high bill you hate.
37130, Murfreesboro, Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Robin was quick to respond and help me update my phone plan. Thanks!

Resposta da Twigby Mobile
The agent was amazing. She was able to help me with absolutely everything I needed done. There was no wait time, she was fast and the whole process was incredibly convenient.
Robin was very efficient and gave options for what I was needing. Super helpful. Thanks!
Scott was courteous, friendly and extremely helpful.
Lisa was extremely patient, researching several possible reasons why I was having issues. She clearly explained how to check different things, answered questions on different topics, and waited as I tried various possible solutions.
Scott did an excellant job of quickly helping me with what i needed.
Lisa stuck with me through a confusing transfer to a new phone and the instructions she offered were so clear and easy to follow! We were successful and it was a pleasure to work with her.
Lisa was amazing helping me set up my new phone! Great and friendly service!
I have been with Twigby nearly a year now and have been very pleased. I want a phone for calls and text only, no frills, no internet. Twigby connection has been great, no problems so far. I do internet business on computer only, so I can't speak to a more expanded service. Customer service was outstanding during setup and porting of a number. I am comfortable with written communication, so online only is compatible for me. Customer service reps are knowledgeable, and they know how to communicate effectively in type. I don't need phone communication with them, so Twigby customer service has been great for me. I am very happy.
Robin was fantastic helping me get back on my account!
She’s the best!
Robin answered questions quickly and so I could understand.
Terrible customer service. Closed my account during chat without giving me time to ask any additional questions.

Resposta da Twigby Mobile
CSR Scott provided excellent help in a timely and professional manner. Twigby has always given me excellent service at a reasonable price.
Scott was very quick to help me and kind while doing so.
Scott was very helpful and easy to work with
Lisa was super helpful and friendly, couldn’t ask for more
Robin was incredibly helpful and efficient. She deserves so much more than the confusion of confused customers.
I just finished a live chat with Robin who was super helpful to send me an express SIM card to get a replacement phone up and running after the original phone took a swim in a chlorinated pool. The chat support feature is easy to use and every single person I deal with via chat at Twigby is efficient and helpful.
The agent Robin was very helpful to take care of my issue.
Robin was extremely helpful!!! Thank you!!
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