Two Wheels Empire Opiniões 287

Resposta da Two Wheels Empire

10/12/2024

Thank you for the 10/10 feedback! We’re so glad you had a great experience, great communication always flows both ways! You're an awesome customer, and we appreciate your trust and support! Enjoy the rides ahead! 🚴‍♂️❤️

Two Wheels Empire

Resposta da Two Wheels Empire

10/12/2024

Dear Michael,

Thank you for sharing your feedback. We completely understand how concerning it can feel when tracking updates appear stagnant during transit. However, we want to assure you that this does not mean your package is not moving.

Your order was promptly dispatched on November 26th, the next business day after your purchase. You selected our Free Shipping option, which typically takes 10-20 business days for delivery to customers in Australia. This method relies on standard tracked mail, and as mentioned, tracking updates may only appear once the package is scanned at key transit points.

Currently, it has been 11 business days since dispatch, which is well within the estimated delivery window. We regularly ship to Australia using this option and have found it to be reliable, though some destinations experience occasional delays in tracking visibility, particularly at the handover stage between international and local carriers.

For customers who require their items within a guaranteed timeframe, we always recommend choosing one of our paid Express delivery options, which utilize priority shipping or courier services. These methods provide faster transit times and more frequent tracking updates.

We appreciate your patience and encourage you to allow a bit more time for the package to progress through the system. Rest assured, we are here to support you and can assist with further tracking inquiries if needed.

Thank you for your understanding, and we hope the VOLspeed kit arrives soon and meets your expectations!

Two Wheels Empire

Resposta da Two Wheels Empire

10/12/2024

Thank you so much for the fantastic review! We're thrilled we could assist you and get your SPEEDi up and running smoothly. Your support means a lot!! enjoy every ride! 🚴‍♂️

Resposta da Two Wheels Empire

10/12/2024

Thank you, Paul, for your fantastic review! We're super glad you're happy with your refurbished VOLspeed. Wishing you great rides ahead - enjoy!!!

Two Wheels Empire

Resposta da Two Wheels Empire

23/10/2024

Dear Peter,

We take our customer relationships and honesty very seriously, so it’s important to address this misunderstanding. At no point did we promise an exchange for a newer model after a year of use, especially beyond the warranty period which is 12 months for Levociraptor products. Such an arrangement would not be standard practice for any electronic product.

We believe there may have been a miscommunication, and we are more than happy to clarify any confusion. Please feel free to contact us directly via email, and we will assist you further.

Kind regards,
Two Wheels Empire Team

Resposta da Two Wheels Empire

22/10/2024

Dear Keith,

Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience. I would like to address the concerns raised in your review.

As mentioned during our previous conversations, the tuning kit was confirmed to be fully compatible with your bike model. We also worked diligently to assist you in troubleshooting the issue regarding the display values, which, as explained, was likely due to incorrect wheel circumference data. This is not related to the tuning kit itself but rather an adjustment that can be made within the bike’s settings.

We understand that technical matters can be challenging, and we are always here to help our customers to the best of our ability. However, collaboration is essential for resolving these types of issues, and we did not receive the cooperation needed to move forward with a proper solution.

Our replacement policy is in place to ensure that we can assess potential product faults before sending out a replacement, which is standard practice. We genuinely care about our customers and take pride in the quality of our products and services.

If you would like further assistance, please feel free to reach out, as we remain committed to helping you resolve this matter.

Best regards,
Two Wheels Empire

Resposta da Two Wheels Empire

23/10/2024

Hello Tony,

Thank you for your feedback! I'm glad to hear you're happy with how the product works. Regarding the installation, the tuning kit manual focuses specifically on the kit itself. However, accessing the motor cables can vary between bike models, and it's quite challenging for manufacturers to include instructions for every possible bike setup. I appreciate your understanding, and I’m sorry for any inconvenience this caused. We always recommend checking bike-specific requirements beforehand, and we're here to assist if you ever need further guidance!

Two Wheels Empire Team