Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Scam! Unfortunately I cannot give it a lower review, ordered some led numbers and the product that turned up was nothing like what they had advertised, would not process a refund until I returned the... Ver mais

Classificada 1 em 5 estrelas

I ordered a product and immediately said my credit card was denied. Directly after that, my bank sent out a fraud alert. Only time I had used my card, so it came directly from Umbra. What a scam.... Ver mais

Classificada 1 em 5 estrelas

It is scam site. The item I ordered from this company did nothing what it was advertised, they were only willing to refund it if it was returned. Cost of tracked return item worked out more then the... Ver mais

Classificada 5 em 5 estrelas

We ordered a photo frame, but received another product. Contact with customer service wasn't very easy because of the different contact adresses, but when you reach them... they solve the problem not... Ver mais

Informações sobre a empresa

  1. Decoração e Design de Interiores
  2. Loja de cortinas
  3. Acessórios para móveis
  4. Loja de artigos domésticos
  5. Loja de espelhos
  6. Loja de molduras

Escrito pela empresa

Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.


Informações de contacto

2,0

Mau

TrustScore: 2 em 5

806 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,0

Todas as opiniões

(806)

9 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

UMBRA website woes

UMBRA
Dear Sir or Madam:
I am excited to be receiving your products.
Problem 1
The website would not subtract the10% off with the code provided. I could not tell the number 1 from the lower case letter l.
Problem 2
The website promised free shipping for over a $50 purchase, but would not take it off.
Customer service human Jenell did a excellent job. She got the 10% discount for me and refunded the $8 the website would not permit us to subtract for shipping the website promised. She was extremely patient with me as I went back and forth on my phone to retrieve the information she needed. Thanks Jenell!
Sincerely,
Alice Nandihalli

23 de fevereiro de 2022
logótipo da Umbra

Resposta da Umbra

Hello Alice, thank you for your feedback. We do apologize for the inconvenience. We are happy to hear that our customer service team was able to provide assistance. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

Classificada 5 em 5 estrelas

So far so good

So far so good. Searching and finding what I was looking for was relatively easy. And check out was a breeze. The price was very reasonable so I am hoping that the quality works for what I’m looking for.

13 de fevereiro de 2022
Classificada 3 em 5 estrelas

There were technical difficulties when…

There were technical difficulties when looking at the curtain rods.

10 de fevereiro de 2022
logótipo da Umbra

Resposta da Umbra

Hello Ting, thank you for your feedback. Can you please provide more details so we can look into the technical difficulties you have experienced?
Sincerely,
Lorenzo

Classificada 3 em 5 estrelas

Navigation

Every time I clicked on wall hooks it took me to a different section and then froze. But I love the products!

8 de fevereiro de 2022
logótipo da Umbra

Resposta da Umbra

Hello KS, thank you for your feedback. We tried to recreate your experience but found the Wall Hooks tab working as normal. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

Classificada 1 em 5 estrelas

At the start of my shopping there was…

At the start of my shopping there was an intrusive request for my email and text number. The bait was a 10% discount, so I took the bait. But after all of that I received no email or text and no discount at check out. I completed my order, paying full price without the discount.

It's now a half hour later, I being intruded upon with a review request, and I still haven't received any other communication. Why intrude and trifle with me if I don't get the discount?

7 de fevereiro de 2022
logótipo da Umbra

Resposta da Umbra

Hello Bruce, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

Classificada 5 em 5 estrelas

great website to use and navigate

The website was very easy to navigate. The description of the products was very defined and color options were easy to use. The way the products are displayed is excellent as is the side pictures showing their use. check out is easy and efficient. the umbra website really a pleasure to buy from.

3 de fevereiro de 2022

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