Went in Boston store Thursday evening welcomed by Chris, help me and my wife choose a new mattress. Chris was superb, our son was with us and has additional needs Chris was incredibly friendly and tal... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We recently visited the store to select new flooring for our hallway and large kitchen/diner after having a member of the team come out to our house to measure. Chris in store helped us select and ad... Ver mais
A empresa respondeu
From first walking into the shop staff extremely friendly. Couldn’t do enough especially the young lad who was showing us the different carpets. To our surprise he had only been working there 4 weeks.... Ver mais
A empresa respondeu
Chris did an amazing job at ordering us carpets and laminates at a good, value for money cost. He's always very helpful. Thanks Chris
A empresa respondeu
Informações sobre a empresa
- Loja de carpetes
- Loja de colchões
- Loja de mobília para quartos
- Loja de mobília para sala de estar
- Loja de móveis
- Loja de pisos
Escrito pela empresa
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Escrito pela empresa
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Informações de contacto
45 Main Ridge East, PE21 6ST, Boston, Reino Unido
- 01205 358700
4,7
Excelente
350 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Picking to laying
Everything from picking carpet to laying it great success well done united carpets and beds.
28 de novembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hello Kevin, thank you for taking the time to share your experience.
We're so pleased that our Boston store could provide you with a 5 star service from choosing your carpets in store to it being fitted.
We hope to assist you with any projects you may have in the future. Have a wonderful Christmas and new Year!
Great service
Could not have made it easier or better! Great service, very helpful and trouble free
5 de dezembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hi Nick, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Boston store and that they could of not made the process easier for you.
Thank you again for the recommendation. Take care.
Ive not had my bed turn up till thurs…
Ive not had my bed turn up till thurs so I cant give you a review
9 de dezembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hi Wayne,
Thank you for leaving us a review.
We hope you love your new bed after the delivery on Thursday. We have been made aware that there was some headboard struts missing at the time of delivery and the team are getting them to you as soon as possible.
Thank you for taking time to leave us a review and we look forward to further feedback on your new bed.
All the best,
United Carpets & Beds Boston
Happy with carpet, but ….
Happy with the carpet and the underlay. The fitter did not arrive until 1800 hrs and left leaving the doors unshuttable . This meant getting another tradesman the next day.
11 de novembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Good afternoon John, thank you for taking the time to leave feedback.
We’re glad to hear you’re happy with the carpet and underlay, but we’re very sorry for the inconvenience caused by the late arrival of the independent fitter and the issue with the doors afterwards. This is certainly not the level of service we aim to provide.
Please don't hesitate to contact our Boston store directly or alternately email customerservice@unitedcarpets.co.uk so we can assist you further.
Kind Regards
The United Team
Very pleasant and helpful staff in…
Very pleasant and helpful staff in store and upon delivery. Very pleased with both the new bed and carpet. Would recommend the store to anyone.
20 de outubro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hi Michael, thank you for taking the time to leave a review.
Its great to hear that our Boston store could make your experience with us a positive one.
We're so glad that you're pleased with your new carpet and bed. Thank you again for the recommendation.
Ash was very helpful
Ash was very helpful, gave us all the information and helped us to get the right carpet and underlay suitable for our requirements, in fact all the colleagues in the store were all extremely pleasant.
1 de dezembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hello Anita, thank you for taking the time to leave our Boston store feedback.
Its great to hear how the team could help you find the right carpet and underlay for you and your home and provide you with a 5 star service.
Thank you again for the recommendation, have a wonderful day.
We purchased a carpet from the Boston…
We purchased a carpet from the Boston branch, we were served by Ash, I just want to say what a fantastic experience he gave us he was so polite so informative and helpful, nothing was a problem. Thank you Ash keep up your great work.
28 de novembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hello Carol , thank you for taking the time to leave a review.
We're so pleased that our Boston store could meet your expectations and provide you with a fantastic experience.
We hope to assist you again with any future projects, take care.
Brilliant Boston Branch
We popped into the Boston branch today for some flooring ideas for our kitchen. Ash was so helpful. Ash talked through some ideas with us and gave us some quotes. Ash was very attentive but not pushy. We ended up buying some flooring and Ash arranged to have a fitter fit the flooring the following week so in time for Christmas. I can’t fault the service we received.
27 de novembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hi Helen, thank you for taking the time to leave a review.
Its great to hear that our Boston store could provide you with a 5 star service and help you find the right flooring for your kitchen.
We hope that you love the finished results. Have a wonderful day.
United carpets and beds
I ordered it off the internet so I didnt have to go out 😁😁 and it was delivered on a day that was suitable for me, it was all very simple and easy. The delivery guys were great.
30 de outubro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hello Clare, thank you for taking the opportunity to leave feedback.
We're so pleased to hear that you're happy with the service that you recieved from our Boston store.
We hope to assist you again in the future, thank you again for the recommendation.
Brilliant! Would highly recommend!
My visit was initially to get an idea an idea of cost for laminate flooring. The team were so helpful without being pushy.
Matthew priced up several options for us and the price for a good quality laminate-underlay and door bars was well within our price range. I ask for fitting costs and was not only given the price range, was also given available dates.
Because I had all the information I decided to buy and arrange fitting there and then, rather than a return visit which I had planned.
I am so happy with the end result, the fitting was to a very high standard and the fitter was professional and very friendly.
I cannot find fault with the overall service and would highly recommend to family and friends.
19 de novembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hello, thank you for taking the time to leave a review.
Its great to hear that our Boston store could meet your expectations and provide you with a 5 star service.
Thank you again for the recommendation, take care.
Gary was an absolute star
Gary was an absolute star. Helped us with everything we needed and nothing was too much bother. Found the carpet we wanted and gave great advice on underlay required. Also he helped us purchase a new mattress specific to our needs. Highly recommend
13 de novembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hi Maggie, thank you for taking the time to leave our Boston store such kind feedback.
Its a pleasure to hear that the team could help you find the right carpet and mattress for you and your home.
Thank you again for the recommendation, take care.
Used this company a few times now
Used this company a few times now , find the staff in the store very friendly & knowledgeable, nothing is ever to much trouble ….. the fitter did an incredible job , worked extremely efficiently , friendly & clean to have in your home
17 de novembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hello Tina, thank you for taking the time to leave our Boston store a review.
Its great to hear that the team could provide you with a friendly and efficient service and the fitter did an incredible job.
Thank you again for the recommendation, have a fantastic day.
Appalling product and shocking customer…
Appalling product and shocking customer service
We bought luxury vinyl tile (LVT) flooring from United Carpets in March 2022 for £2,150, supplied and fitted by them. Within just two years it started turning bright green.
We reported this in December 2024 and spent almost a year chasing a response. When they finally replied in October 2025, our claim was dismissed. They blamed “UV light” despite the problem starting in winter, and despite the fact that everything else in the same sunlight – our blinds, kitchen worktops, table and mats – remains perfect.
The product is poor quality, the excuses are ridiculous, and the aftersales support is non-existent. For the price and promises made, this is totally unacceptable.
United Carpets refuse to take responsibility or stand by their products. AVOID AVOID AVOID.
2 de novembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Good afternoon David, thank you for contacting United Carpet and Beds.
Your compliant is now being delt with by our customer service team at our head office and a member of our team will contact you in due course.
Kind Regards
The Untied Team
Excellent service
United carpets were excellent at helping and advising us to pick the perfect carpets for our house. Ash was very knowledgeable about the products he was selling and was super approachable.
25 de outubro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hi Chloe, thank you for taking the time to leave our Boston store such a kind review.
Its great to hear that the team could advise you on which carpets were best for you and your home.
Thank you again for the recommendation, have a wonderful day.
Resposta da United Carpets & Beds - Boston
Hi Tommy, thank you for sharing how our Boston store did.
Its great to hear that you're happy with the service that you recieved.
Thank you for again for the recommendation, take care.
Job Done
They done exactly what was meant to be done excellently
1 de setembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hi Jay, thank you for taking the time to leave our Boston store a review.
We're so pleased that you are happy with the service that you received.
We hope to assist you again in the future, have a great day.
Staff all excellent
Staff all excellent, my only question would be the fitted free statement! Confusing to say the least, paying on the day of fitting ??
Thank you for the friendly service at all stages, only suggestion would be to take full payment at purchase at least then customer wouldn’t feel like the statement is misleading.
12 de setembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Dear James
Thank you for taking the time to leave us your feedback and for shopping with United Carpets.
With regards to the Free Fitting message. We work with fitters solely as an introducer and do not supply any fitting services. The independent fitters who we introduce to our customers at the customers request, supply their services entirely Independently. We do however, discount the purchase price of your goods in store by the amount that the fitter has estimated he/she would charge for the job that you have described to us. This discount then allows you the customer to fund paying the independent fitter directly on the day of your installation.
This process is explained on in store signage throughout our stores, on all of our invoices and by the respective salespeople at the point of purchase. Apologies for any uncertainty that you may have experienced on this occasion.
Thank you again for your feedback, we are pleased to see that you were so happy with the service from the staff in store.
Regards
United Carpets and Beds
Excellent customer service from Matt
Excellent customer service from Matt
Really impressed with knowledge of products.
We definitely be using again for future carpets .
Big thank you to Matt.
Mr and Mrs Coveney
18 de outubro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hi Natalie, thank you for taking the time to leave our Boston store a review.
We're thrilled to hear that Matt provided you with excellent customer service that met your expectations.
We look forward to assisting you with any projects in the future, take care.
Fast and efficient service .Great…
Fast and efficient service .Great choice of products.Easy parking .Floor covering chosen and cut in half an hour. Super advice and customer care from Matt .
13 de outubro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hello Rachel, thank you for taking the time to leave our Boston a review.
Its great to hear that the team could provide you with a fast and efficient service with a great choice of products.
We hope to assist you again in the future, take care.
Fantastic customer service from both…
Fantastic customer service from both Ash and Chris. Ash helped us with the details of our home visit quote as we decided to go with a managers special in store. While in store we brought along our lively toddler and baby and Chris was down to earth and even let our daughter wrap some carpet. We felt very welcome, ash answered our questions,insightful and helpful. Overall, would recommend and we saved money from our initial quote. Definitely will use them for our landing and stairs. Thanks team
10 de outubro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Boston
Hi Kristal, thank you for taking the time to leave a review.
Its great to hear that Ash and Chris could both provide you with fantastic customer service that met your expectations and made your experience with us a positive one.
We look forward to assisting you with your stairs and landing. Have a wonderful afternoon.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.