United Carpets & Beds Opiniões 

The staff were welcoming & super helpful from the moment we walked in. Both Harry & Alex were great and on hand straight away.

Friendly and knowledgeable service from Harry.
Value and choice from their products …

Carpet fitted by Mark.
Stairs and landing carpet fitted efficiently and speedily.
No problems. Happy with the results.
Recommend. Would use again.

I have used United carpets and beds in Worksop on several occasions now and I have always been happy with the service I received. There is a good choice at affordable prices. Marie is so lovely and approachable, she will go the extra mile to make sure you are happy. Its always nice when staff are friendly and helpful. We had Olly as our fitter and again he was lovely and approachable, very polite and friendly, he did a great job. I will continue to carry on using United carpets in the future, I would highly recommend to anyone thinking of purchasing new flooring...Maureen Reeves. Retford.

Neil was brilliant! He was so very courteous,friendly and helpful! Would 100% recommend to family and friends.

I purchased a carpet on the 18th of August. It came visibly stained, with multiple orange coloured marks. I promptly phoned the store, to which I was met with the offer of having the fitter come back and attempt to clean the £400 carpet I had purchased.

I sent an email documenting its condition and received a call from management, who offered a full replacement, which I considered satisfactory. Sadly, this was not carried out with any care at all. The walls within my property have been marked by the handling of the carpet, and the fitting isn’t top tier either, with loose sections and visible ripples.

We have used United Carpets for years without any issues. It’s very disheartening to not only have this happen, but to then be treated with hostility after attempting to reach an amicable resolution.

I documented the condition of the walls and raised the issue regarding the carpet being loose. This was met with an outright denial of liability with respect to both the marked walls and the damage, and explicit confirmation that no remedy of any sort would be provided.

I emailed corporate and they forwarded it to the store, where the manager and owner were needlessly hostile towards my polite request for money towards the paint, to account for the damage to my walls they caused. I witnessed them try to manoeuvre it up the stairs and cause the damage. The owner was present throughout the process and management refused to accept any liability the second time, completely contradicting the written response I received regarding the stained carpet, in which the manager accepted full liability. This will help me if I’m forced to attend a small claims court, which is almost inevitable at this point.

Blaming furniture for transit stains and claiming pre-existing wall damage after workers handled the installation is incredibly frustrating. I was extremely polite in my initial communication, and it absolutely did not warrant the response I received.

It’s worth noting that the owner himself denied any liability in relation to the carpet stains, claiming they’re due to “furniture in the property” and the wall stains are “local causes at the property”.

I watched both him and the fitter drag and manoeuvre the carpet up the stairs like I said, exactly where the scuffs are.

It looks like I’ll have to go to court to cover the damage to my property.

Very dishonest business.

Perfect customer service

When attending the shop I was unsure how the carpet buying process would go. I was welcomed by Fraser and shown around the room. Listened to when explaining the measurements and advised on what to look for. Once I had sometime to look around, Fraser came over to check on me and helped me find alternatives to what I had previously wanted but they must have sold. Within about 5 minutes I had the perfect carpets and vinyl to kit out my home. I was then shown to the underlay and told about the great deal of free fitting with underlay purchased. I was more than happy with the upsell of the underlay as the cost didn't differ to much for a thicker quality. When ready we went to the till to check dates for fitting, which gave me enough time to plan decorating ready for the carpet.

After sales customer service was also second to none. They fit me in for a different date for one of my rooms without any problems and was more than happy to work with me on this. Fraser explained the cost breakdown and made me feel comfortable the entire time. I'm normally a little nervous with considered purchases but I felt totally confident with the customer service and more than happy to recommend United Carpets.

They have friendly staff and a good selection of carpets. Hassle free.

Gaz was our carpet fitter. He was professional, friendly, and did a fantastic job. The smell and look of a new carpet makes you think where else needs a new carpet in the house. . Thanks Gaz you did a great job.

Matt at the Ripley store was very patient me, I do stress n get realy anxious. Matt made sure I was ok, then showed me some Lino and carpet that fit with my budget, he didn’t push me to buy more expensive, he was lovely, the Lino I wanted had to be ordered in, it arrived in store sooner than expected, Matt rang me straight away, n changed the date for fitters, bringing it forward by a few days, I was so happy with that. Thank you Matt ⭐️⭐️⭐️⭐️⭐️ Kieron the fitter was lovely, chatty n had good conversation mainly about music n the nightlife that used to be😆, had a really good laugh. I will say Keiron is a perfectionist, very good at his job n so polite n understanding to meet my needs. This world needs more Kieron’s and Matts in it, what a chilled fun time we would all have. Definitely 5 star to the Derbyshire store and Keiron the fitter. I would definitely come back. Thank you guys so much 😊⭐️⭐️🌟⭐️⭐️

We had a very helpful experience with Harry today, who made everything as easy as possible, and got us the best deal we could hsve gotten.

Good communication with the shop and fitters.

Fitters called to say would arrive at time and was here. Very professional all round.

Lovely carpet Would highly recommend and will be returning :)

Great selection of carpets and other flooring. Great value and communication would recommend.

Really helpful staff, free car park and welcoming helpful service, really good hallway rugs, good size, and off cuts of Lino. Definitely worth checking out, really good prices too.

Exceptional service from beginning to end!! After a dreadful experience with a nearby supplier who I won’t mention I went to United Carpets and spoke with Aaron who was beyond helpful and knowledgeable. His honesty and knowledge of the product was exceptional making sure I got what was right for me rather than what was right for their top line!! On the day of installation every attention to detail was made so that the end result was just perfect. I’m beyond happy with the service, quality and value for money I received and cannot recommend team Scunthorpe enough 👍👍👍👍

Lots of stock to look at and choose from. Very helpful staff, easy process! Will be returning for other rooms

Excellent service from torrel will be back for a living room carpet

Having waited 3 weeks for a replacement to a faulty carpet, I had to accept an alternative colour as the replacement hadn't been ordered and was still 3 weeks away.... A total of 6 weeks for a bedroom to be out of use!
Carpet arrived, the end of the roll was open to the rain as the plastic had split.
Carpet was fitted, 2 areas that showed as a different colour after vacuuming. Photos sent to the store (Aylestone Road) with a question had the carpet been checked (as promised by the manager ,) reply back ....no we didn't, it was raining....
Followed by what can only be taken as comments that can only be taken that I was either lying about the carpet or I'd done it myself. (And all done behind an anonymous email reply.)
The store currently owes me money for damage caused at the previous fitting that hasn't been paid and further discount for the issues caused.
Whoever the anonymous person is behind the email, they have no idea how to talk to customers, no support, no empathy, no willingness to help.

Update 02/09
No real progress, no call as requested.
Gave them an option to view the carpet for the following day, today, no reply.
Have given them a deadline to pay the owed money within 7 days and have the carpet replaced by Friday night.
No reply.

I've also tried to email customerservce at unitedcarpets.co.uk. And it just bounces back.

Avoid this store.

From the second I walked into the shop the lads knew exactly what I wanted, I was previously quoted the same carpet for 6x the price I was given at United. I couldn’t believe it, I was slightly apprehensive to see what the job would turn out like given the price difference, but I was blown away everything from service to fitting!