I had to chase very hard for the timely delivery of the car. It wasn't V4Bs fault but the supplier. However as a customer I shouldn't have to chase up your suppliers.
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Leia as opiniões dos outros
Just leased a car through V4B. Right at the start they were exceptionally professional in being clear on delivery time expectations (no false promises to get the sale), pricing and any other question... Ver mais
A empresa respondeu
Would Recommend V4B From start to finish I’ve had first class service, first I delt with Kayleigh, she was great even answered my emails at 10pm where I wasn’t expecting that what service !! T... Ver mais
A empresa respondeu
Dave was easy to deal with and cover a number of different options when I was originally looking at the lease. Ellie did an awesome job of keeping me updated, answering my many questions and pushin... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Car and Van Leasing Specialists. Est 1992. We specialise in personal and business vehicle leases with a fantastic range of vehicles on offer, any make and model, car or van, delivered direct to your door. Having been in business for 30 years and delivering cars to happy customers since 1992 we’ve seen some changes but our 100% commitment to find the best lease deal with fantastic service still remains.
Informações de contacto
V4B Ltd, EllKat House, Coed Aben Road, LL13 9UH, Wrexham, Reino Unido
- 0800 096 6488
- website@v4b.co.uk
- www.v4b.co.uk
4,3
Excelente
293 opiniões
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I had to chase very hard for the timely…
I had to chase very hard for the timely delivery of the car. It wasn't V4Bs fault but the supplier. However as a customer I shouldn't have to chase up your suppliers.
21 de setembro de 2026
Opinião espontânea
Extremely disappointing experience
I ordered a white Abarth 600e Competizione from V4B on 12 May 2026, after being told to expect delivery around August.
What followed was a series of contradictory and incorrect updates. On 9 June, I was told the car had been built and was awaiting shipment. On 2 July, I was then told there had been an administrative error and that the car was still awaiting build.
After repeatedly chasing for updates, I was given a build week of 27 July. On 28 July, V4B told me my car would be delivered on 6 August and even provided registration information. The email also contained another customer's personal email address.
The following day, V4B admitted the email had been sent in error, was intended for another customer with the same first name, and that my car wasn't actually ready.
The promised August delivery never happened, and I eventually cancelled the order after losing confidence in both the process and V4B.
V4B have agreed to waive the £300 cancellation fee, but have repeatedly refused to refund the separate processing fee. I have therefore started a credit-card chargeback and contacted the Financial Ombudsman Service and ICO regarding my concerns over the apparent data-protection breach.
In my experience, the combination of contradictory information, repeated errors, lack of reliable updates and refusal to refund the processing fee has been extremely disappointing.
I would not order a vehicle through V4B.
18 de setembro de 2026
Opinião espontânea
This is the 2nd time I have used V4B…
This is the 2nd time I have used V4B and each time they have met my expectations and secured me the right car.
Staff are very friendly and efficient. Any issues are rectified immediately. I will certainly be using them in the future.
2 de junho de 2026
Opinião espontânea
Highly recommended
V4B have been very good throughout our leasing journey
They found us a competitively priced vehicle and kept us updated to the final delivery last Friday
26 de junho de 2026
Opinião espontânea
My ‘in stock’ available in 3-4 weeks is…
My ‘in stock’ available in 3-4 weeks is now pushed back for the 4th time 12+ weeks late and don’t actually believe it will arrive then either. You are at their mercy and consumer law in the uk is failing every person that orders that the only answer you get is tough luck. Don’t trust their lead times.
9 de junho de 2026
Opinião espontânea
Resposta da V4B
Thank you for your feedback, Emily.
We're genuinely sorry to hear about your experience and completely understand your frustration regarding the delays to your vehicle order. We appreciate how disappointing it is when an expected delivery date changes multiple times, particularly when the vehicle was originally advertised as being available much sooner.
Whilst delivery dates are provided by manufacturers and supplying dealers and can unfortunately change due to circumstances beyond our control, we recognise that this doesn't lessen the inconvenience caused.
Please be assured that we continue to work closely with our supplying partners to obtain the most accurate information possible and communicate any updates as soon as we receive them.
Thank you for sharing your experience, and we hope your vehicle arrives with you very soon.
The V4B Team
V4B are a reliable and trustworthy…
V4B are a reliable and trustworthy broker. They are very easy to contact and communicate with. In the process of a new lease application, they kept me well in the loop. I have returned to them for personal leasing and will definitely use them again in the future.
1 de maio de 2026
Opinião espontânea
Resposta da V4B
Thank you for your lovely review, Zoe!
We're delighted to hear you've had another positive experience with V4B. Keeping our customers informed and making the leasing process as straightforward as possible is something we work hard to achieve, so it's great to know this was reflected in your experience.
We're especially grateful for your continued trust in us and are thrilled to hear you'd choose V4B again in the future.
Thank you for your continued support, and we look forward to helping you with your next vehicle when the time comes!
The V4B Team
Andy was an absolute star
Andy made the whole experience very easy! Within an hour of my request he was in touch and running through all the details and was very knowledgable and then within the same day had sent over the quotes I’d requested.
Any questions I had were answered very quickly. The car has arrived in just over three weeks and it’s exactly as ordered.
Thank you Andy! From one very happy lady.
2 de junho de 2026
Opinião espontânea
Resposta da V4B
Thank you for your fantastic review!
We're delighted to hear that Andy made the whole process smooth and straightforward for you. Providing quick responses, expert advice and excellent customer service is what we pride ourselves on, so it's great to know Andy delivered exactly that.
We're also pleased your new car arrived so quickly and exactly as expected. We'll be sure to pass your kind words on to Andy – he'll be thrilled to hear them.
Thank you for choosing V4B, and we wish you many happy miles in your new car!
The V4B Team
Would Recommend V4B
Would Recommend V4B
From start to finish I’ve had first class service, first I delt with Kayleigh, she was great even answered my emails at 10pm where I wasn’t expecting that what service !!
Then was past over to Steph again an absolute ⭐️ star was so helpful and nothing was to much trouble wether it was phone calls or emails, if I employed these ladies I’d be over the moon !!
So from start to finish I was more than happy with the service even down to Eddie that delivered my vehicle, unfortunately for Eddie when he left my home he was never seen again, isn’t that true Steph 🤣 !!!
19 de março de 2026
Opinião espontânea
Resposta da V4B
Thank you so much for your kind words and for taking the time to leave such a fantastic review.
We’re really pleased to hear that you had a great experience from start to finish. Kayleigh and Steph will be delighted with your feedback, and we’ll be sure to pass this on to them.
We’re also glad to hear that everything went smoothly with the delivery.
Thank you again for choosing V4B. We truly appreciate your support, and if there’s anything you need in the future, we’re always here to help.
Very helpful and clearly explained the…
Very helpful and clearly explained the main points.
3 de março de 2026
Opinião espontânea
Resposta da V4B
Thank you for your kind feedback.
We’re really pleased to hear that you found the process helpful and clearly explained. We always aim to make everything as straightforward and transparent as possible.
If there’s anything else you need, please don’t hesitate to get in touch, we’re always happy to help.
Staff were extremely helpful and kept…
Staff were extremely helpful and kept me updated when vehicle would arrive.
9 de março de 2026
Opinião espontânea
Resposta da V4B
Thank you for your kind feedback.
We’re really pleased to hear that our team were helpful and kept you updated throughout the process. Keeping our customers informed every step of the way is something we place great importance on.
If there’s anything else you need, please don’t hesitate to get in touch we’re always here to help.
Outstanding Service at a Great Price
Just leased a car through V4B. Right at the start they were exceptionally professional in being clear on delivery time expectations (no false promises to get the sale), pricing and any other questions. They were not pushy and always answered calls and emails instantly. Then during the delivery process they were simply outstanding. Impossible to fault them at all. And they were highly competitive on price. I would ABSOLUTELY recommend them and will use them again. Big shout out to Stephanie and Yasmin. Many thanks!
4 de março de 2026
Opinião espontânea
Resposta da V4B
Thank you so much for taking the time to leave such a fantastic review! We’re really pleased to hear that your experience with V4B was a positive one from start to finish. Being transparent about delivery times, pricing and keeping communication clear is very important to us, so it’s great to know that came across during your lease process.
We truly appreciate your recommendation and look forward to helping you again when the time comes for your next vehicle. Enjoy the new car, and if you need anything at all in the meantime, don’t hesitate to get in touch.
Great experience from start to finish…
Great experience from start to finish friendly staff on the phone and delivery.
Can 100% recommend this company
18 de fevereiro de 2026
Opinião espontânea
Resposta da V4B
Thank you for taking the time to leave us a review! We’re delighted to hear you had a great experience from start to finish. Our team strives to be friendly and helpful at every stage, and it’s wonderful to know we hit the mark for you. Thanks for recommending us. We really appreciate it. If you need anything else, please don’t hesitate to get in touch.
BRILLIANT TEAM ,CARY ON THE GOOD WORK.
23 de janeiro de 2026
Opinião espontânea
Resposta da V4B
Thank you for your review! We truly appreciate your kind words and are glad to hear you had a great experience. If you need anything at all, please don’t hesitate to get in touch.
Great service from Andy the V4B team
Great service from Andy and the team at V4B, particularly considering the difficulties sourcing a Land Rover during the Cyber attack. Very pleased with my car.
13 de janeiro de 2026
Opinião espontânea
Resposta da V4B
Thank you for your kind words. We really appreciate your understanding during the challenges with the Cyber attack and are glad we were able to deliver despite the difficulties sourcing the Land Rover. It was a pleasure working with you, and we’re delighted to hear you’re very pleased with your car. If you need anything at all, please don’t hesitate to get in touch.
V4B have supported our company for…
V4B have supported our company for almost 20 years and always a pleasure to work with..!!
16 de janeiro de 2026
Opinião espontânea
Resposta da V4B
Thank you for your review, John. We truly appreciate all the business we’ve shared with you over the past 20 years. We value our relationship and hope to continue working together for many years to come. As always, if there’s anything you need, please don’t hesitate to give us a call.
Great communication and no issues at…
Great communication and no issues at all with the vehicle or delivery.
15 de dezembro de 2025
Opinião espontânea
Resposta da V4B
Thank you so much for taking the time to leave a review. We’re really glad to hear that everything went well with the vehicle and the delivery. If you need anything at all in the future, please don’t hesitate to get in touch.
Great service
Simple, quick and trustworthy – making the whole process a breeze. Second vehicle arranged through V4B and certain it won't be the last.
15 de dezembro de 2025
Opinião espontânea
Resposta da V4B
Thank you for taking the time to leave a review. We’re pleased to hear you had a positive experience and that everything went smoothly from start to finish. We really appreciate your support and look forward to helping you again in the future. If there’s anything you need in the meantime, please feel free to get in touch.
Broker Fee Up front or they wont work with you
Bought many contract hire cars over the years but the broker fee is always taken once finance is approved and the car is ready for delivery. Not with these guys - the first thing they do before anything once you have shown interest in a car is to send you an invoice for the broker fee. Unless you pay it they wont proceed with applying for finance or getting you a car. For any reason you are refused finance or change your mind thats your £300 gone! I changed my mind as found out the car I wanted to buy had a very bad electric range they were happy to cancel the order but there was no refund of this fee. Its simple greed.
26 de novembro de 2025
Opinião espontânea
Resposta da V4B
The processing fee was taken after the order form was signed, confirming your instruction for us to proceed with sourcing the vehicle and preparing the necessary documentation. Please note that finance approval is secured prior to the order form being signed; the processing fee is not required in order for us to submit or obtain a finance decision.
Once the order form is signed, the processing fee covers the administrative work, time spent securing the vehicle, liaising with the supplier, and preparing all required paperwork.
When you later decided to change your mind, we were of course happy to cancel the order. However, as the work had already been carried out, the processing fee is non-refundable, in line with the terms agreed at the point of order. We can also confirm that our account manager did their best to help find an alternative vehicle for you and continued to assist even after the original order was cancelled.
We’re sorry to hear that you feel you did not have a good experience. We understand that every customer’s expectations may differ based on previous experiences with other brokers, but our process and charges are clearly outlined from the beginning.
5 * service staff very helpful
5 * service staff very helpful
26 de novembro de 2025
Opinião espontânea
Resposta da V4B
Thank you so much for your 5-star review! We’re delighted to hear that you found our service excellent and our staff helpful. Your feedback means a lot to us.
Great service
the team were very friendly, knowledgable and helpful. although Land Rover had their cyber attack and the vehicle was delayed for months, the team always answered our questions with patience and understanding. big thank you to Ellie!
25 de novembro de 2025
Opinião espontânea
Resposta da V4B
Thank you so much for your kind review. We truly appreciate your understanding regarding the delays caused by the Land Rover cyber attack, and we’re delighted to hear that our team were able to support you throughout the process.
We’re especially pleased that Ellie made such a positive impression. We always strive to provide patient, friendly and knowledgeable service, so it’s wonderful to know this came across.
We hope you enjoy your new vehicle, and if there is anything else you need, please don’t hesitate to get in touch.
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