V4B Opiniões 

293
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I had to chase very hard for the timely delivery of the car. It wasn't V4Bs fault but the supplier. However as a customer I shouldn't have to chase up your suppliers.

Classificada 5 em 5 estrelas

Just leased a car through V4B. Right at the start they were exceptionally professional in being clear on delivery time expectations (no false promises to get the sale), pricing and any other question... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Would Recommend V4B From start to finish I’ve had first class service, first I delt with Kayleigh, she was great even answered my emails at 10pm where I wasn’t expecting that what service !! T... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Dave was easy to deal with and cover a number of different options when I was originally looking at the lease. Ellie did an awesome job of keeping me updated, answering my many questions and pushin... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de arrendamento
  2. também em
  3. Agência de aluguer de carros

Escrito pela empresa

Car and Van Leasing Specialists. Est 1992. We specialise in personal and business vehicle leases with a fantastic range of vehicles on offer, any make and model, car or van, delivered direct to your door. Having been in business for 30 years and delivering cars to happy customers since 1992 we’ve seen some changes but our 100% commitment to find the best lease deal with fantastic service still remains.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

293 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(293)

22 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

Amazing company

Such an easy and smooth process. Kayleigh, Yasmin and Caitlin were absolutely amazing. Highly recommend to anyone, they made it so easy for me! No question was too much and they went out of their way to ensure a great customer experience. Thank you!

17 de novembro de 2022
Opinião espontânea
Classificada 3 em 5 estrelas

good at dealing with problems

original car order never came to fruition as delivery dates kept getting pushed back. In the end I changed cars to one that was available much sooner. The process could have been better initially with clearer lines of communication over the supply chain. However, once it was decided to order a different car, everything went very smoothly and V4B did a good job

7 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Stay away from V4B, deceptive scam artists who withhold information and don't honour refunds

Stay away, V4B will purposefully withhold information to get the sale only to reveal things later on when things go wrong. Initially inquired for a car which was advertised as "in-stock" on the website (this was incorrect and the car was never actually in-stock), then I was told it would be available in a few weeks, this was then further delayed for another month at which point they said there is no guarantee to when the car would arrive. They then refused to give my initial fee of £360 back even though they were unable to give me the car I had ordered. Customer service was terrible, would definitely warn anyone who is thinking of using them to think again.

13 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Such a smooth procedure in finding my…

Such a smooth procedure in finding my new car. Took delivery today, everything went like clockwork.
As for the the process of arranging the deal, V4B couldn’t have been more helpful throughout the whole process.
Great service, would highly recommend.

24 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great service from V4B

Josh and the team were a pleasure to deal with. Sorted out any questions I had quickly, and suggested different in-stock cars that I could choose from. I chose a Mercedes GLA and within a couple of weeks I have taken delivery. All without any fuss, and a good deal too! Recommended

21 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

5 month wait and then they increase the price

i ordered a car in May. A few weeks ago V4B contacted me to say the price had increased by over £100 a month. i didnt realise that this could happen but if u read the small print of your contract, u will see it is in there. I should have read the small print but feel they could have told me this could happen too. V4B keep their commission though so i am the only one with a problem.

5 de outubro de 2022
Classificada 5 em 5 estrelas

Kept me informed

Initially good price for car as compared to competitors - from order to delivery good communication throughout- car delivery on time - overall very happy with service

16 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

10/10 service

10/10 service, Couldn’t of asked for much more. Carefully explained the entire process and made sure I understood fully. Any changes or question I had they were so helpful in resolving.
Couldn’t recommend them anymore.

13 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

How amazing are Dave and Caitlin!

How amazing are Dave and Caitlin!
I ordered my car which was delayed due to a production issue but Dave managed to source me the exact same spec car and delivered to me within 2 weeks. I was always kept informed and the service was second to none! Will defo source my next car through Dave and V4B!

12 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

CUSTOMER SERVICE VERY POOR

CUSTOMER SERVICE VERY POOR
Poor consistency in contact, patronising staff, money grabbing behaviour and generally a completely disappointing experience drawn out over two stressful weeks. My most sincere gripe now is the fact that I wrote a detailed complaint over 3 weeks ago and have had zero response. They took my money without owning their own error and in these difficult financial times, I see that as disgraceful behaviour. Steer clear of this organisation and look to a family run business with strong customer service values.

16 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Michael Barnes was fantastic

Michael Barnes was fantastic, You pay for what you get in life and Michael delivered exceptional service, supported me instantly when I needed assistance and was always supportive. First Class and I would use again. Thanks

29 de setembro de 2022
Opinião espontânea
logótipo da V4B

Resposta da V4B

Hi Giovanni,

Thank you for the fantastic review and your kind words. I've gave this feedback to Mike and the team!

Many thanks,
V4B Team

Classificada 5 em 5 estrelas

Professional service received by V4B & competitive

Working with Mike at V4B, I found the service to be both professional, competitive and all in all a decent experience. At a time when cars were proving a nightmare to pinpoint delivery, Mike and the team regularly updated me, and I was not disappointed when our new vehicle arrived. Great job V4B and thank you!

3 de outubro de 2022
Opinião espontânea
logótipo da V4B

Resposta da V4B

Hi Dave,

Thank you for the great review, I've passed this kind feedback on to Mike and the team.

Many thanks,
V4B Team

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