Lovely team i spoke to several agents as i received the incorrect order. Now all sorted in less than a day and my correct order is on its way with two complimentary tins. Thank you
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
This review is purely about Velo’s customer service. I have ordered a couple of times from Velo, and both deliveries have had issues. This is not their fault- it’s Evri’s fault. Their use of Evr... Ver mais
A empresa respondeu
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of deli... Ver mais
One of the best customer service ever I’m not lying. A package went missing so I reached out to their team and they responded swiftly and to apologize they sent me 2 free velo which came the next day.... Ver mais
A empresa respondeu
4,5
Excelente
360 opiniões
Respondeu a 53% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick customer service
I had a problem where Evri had lost my order but after submitting a claim with Velo they were able to quickly respond and offer me a refund or a new order.
I have also had great experiences ordering with good pricing and quick delivery so would recommend to anyone who is already a nicotine user but obviously not encourage people getting addicted who are not already.
24 de outubro de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello George, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Velo customer service
Put an order in ten days ago but still hasn’t been delivered. Evri…. Got in contact with velo in customer chat and spoke to Gabor was amazing service problem was resolved within minutes. 5 star customer service. Another batch of velo pouches sent straight away.
17 de outubro de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello Karl, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
A small issue with Evri (no surprises…
A small issue with Evri (no surprises there) was resolved quickly and smoothly by the customer care team! Amazing service. Highly recommend!
16 de outubro de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello George, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Outstanding customer service from Olja
I had an issue with ordering a free trial sample. I called up and I was able to speak with an adviser immediately, who resolved the issue swiftly and professionally. Thank you Olja for being so polite, respectful and helpful.
11 de outubro de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello Alex, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Fancied a change
I recently moved over from Nordic Spirit to Velo because I was massively interested in their flavours and the fact they DO a subscription so you can save money each month. Velo has never failed to impress me, the flavours I like the most and will continue using are Orange Spark, Mango Flame, Wintry Watermelon and the new flavours I ordered yesterday were Purple Grape and Ruby Berry.
The delivery time was great as they dispatch same day and get them to you the following day, a truly amazing experience and will definitely continue ordering from them.
Kind regards,
Kyle.
11 de outubro de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello Kyle, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
My order had not turned up
My order had not turned up. I’ve never had an issue before, so I emailed customer services and they were very quick to get back to me. They were so helpful and resolved the issue quickly. This has not put me off using velo. It’s just made me trust them a little more, due to how well they dealt with my issue.
7 de outubro de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello Rachel, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Had an issue with subscription and it…
Had an issue with subscription and it was resolved so quickly. I was shocked. It's frustrating but honestly with in 24hrs it was sorted and items arrived. Thanks for the support
2 de outubro de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Bought 10 coffee flavour tubs
Bought 10 coffee flavour tubs. Used then all the time had problems with the first 3 tubs split pouches in them so I ask to change the 7 I didn't open and the 3 I opened with dust on them from broken pouches. I sent photos every thing to them and they offered me 1 tube to say sorry. I said that is not what I want I wanted a replacement. They said they would send return labels never heard from them since so going to open case with PayPal.
Stay away from company
23 de setembro de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello Carl. Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Unnecessarily complicated payment issues
Yet again my old card details are being defaulted resulting in a subscription not being delivered. I am sick of trying to sort this out. Why don't Velo make their website as simple as others? This is the fourth month in a row, and it's getting tiresome to say the very least.
29 de setembro de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello Lee. Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
I had a problem with a delivery of an…
I had a problem with a delivery of an order which never arrived so I contacted customer service. Nora went above and beyond to fix this issue for me quickly and efficiently too. Best customer service I have ever received!
12 de setembro de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello Oakley, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer services were very easy to…
Customer services were very easy to contact, which is rare these days, extremely helpful and fast to rectify the mistake (which wasn’t even theirs). Perfect service.
11 de setembro de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello Giles, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Had a problem when ordering
Had a problem when ordering my subscription which was split into 2 orders instead of 1 reducing the discount I received, got a response after 2 days offering a refund for the difference or 2 free box’s of my choice
8 de setembro de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello Scott, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Greta customer service
9 de setembro de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello Alex, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Helpful and efficient
Contacted customer services as courier informed me package damaged in transit and couldn’t deliver. Customer services sorted a replacement order quickly and incredibly helpfully. Great service
3 de setembro de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello Suzie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Resposta da Velo United Kingdom
Hello Said, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Contacted Customer Services
Contacted Customer Services as I was due to go away & needed my subscription sending out that day to arrive before I left.
Gabor was very helpful & resolved the issue speedily & efficiently.
28 de agosto de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello Adam, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Made contact with customer services as…
Made contact with customer services as one of the pouches had ruptured on arrival, I only wanted to know if it would be ok to use with the innards exposed on the other pouches. Very prompt responses and a replacement can in the post (unexpectedly). Very pleased with the service.
27 de agosto de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer experience I have received was…
Customer experience I have received was outstanding, couldn't ask for anything better from them. Always so happy to help and get my issue resolved with no hesitation. So happy with the help.
23 de agosto de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello Katie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great customer service
Great customer service, polite, quick to respond and issue resolved
22 de agosto de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello Charlene, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Brilliant customer service
Exceptional customer service from Linda! My parcel was delayed by Evri. I contacted velo via their contact form and heard back within 24 hours. A new parcel was arranged and delivered promply. Can't fault the customer service. Thank you!
21 de agosto de 2024
Opinião espontânea
Resposta da Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
A Experiência Trustpilot
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