Vines of Guildford BMW Opiniões 

Initially very poor experience.
Could not get through to their service desk team. Called up three times to be put on hold for 30min each time and then disconnected.

I sent an email enquiry and got a call back 24 hrs later to book in my car.

I booked my wife's BMW into inchcape Guildford between 9.30am and 9.45am drop off this morning only to find no parking spaces at the BMW dealership or anywhere in Slyfield. I had to drive around for 15 minutes and eventually I dumped the car on a yellow line, which is not acceptable.
Also when I entered the BMW showroom there were no signs to say service was at the back of the showroom and no one was on reception.
A random person told me where to go.
I would expect this type of service form quick fit or halfords but not BMW.
No signs on service reception to say please wait here, no seating while you wait for someone to see you, so I waited for someone to acknowledge I was waiting and asked me to sit down, I asked why there was no parking as i had booked a drop off slot he just said they were busy. No apology or we are trying to sort it out for the future.
Then when I went to pick the car up it got worse!
I was told to pick the car up at 3.00pm arrived 3.10pm again no one on reception so i just walked in.
After a few minutes waiting to be seated I was call to a desk, I gave the reg and was told the car was not ready and that I should walk outside round the front of the building and wait for my car. 3.40pm nothing no car, I was very annoyed by then and went back inside to speak to the person who had served me.
He want out the back of the service department found my key which had been left out the back and handed it over. Total shambles no customer service no customer care, go to Inchcape avoid these people All they care about is selling cars and taking your money.