My transaction with Vision Direct was positive and I am very happy with the glasses I purchased. Putting in the information that’s required for the prescription was easy, and it took roughly three w... Ver mais
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Leia as opiniões dos outros
I ordered sunglasses on 6 September. It stated delivery 4 - 7 business days. Same day, I receive confirmation of my order with the following message: Good news! The following item(s) have been conf... Ver mais
A empresa respondeu
I bought prescription glasses late last year but they broke so I contacted Vision Direct and sent photos. Customer Service checked and agreed to replacement and only 5 days later new specs arrived. To... Ver mais
I love these glasses. I had multi focal progressive lenses added with dark grey polarisation. Superb quality. I couldn’t be happier with all aspects - quality original brands, great options for adding... Ver mais
Informações sobre a empresa
- Grossista de óculos
- também em
- Centro de oftalmologia
- Fornecedor de lentes de contacto
- Loja de acessórios de moda
- Loja de óculos de sol
- Oculista
Escrito pela empresa
Vision Direct is a leading local eyewear e-commerce in Australia. With over 15 years of expertise in the eyewear industry, Vision Direct sells an extensive range of eyeglasses, sunglasses and contacts at the best prices. They offer frames from both designer and affordable brands, with free standard lenses that can be fully customised with a variety of high-quality lenses and coatings. Whether you want single-lens, progressive, blue light block or photochromic, Vision Direct has everything you need for the clearest vision and optimal eye health.
Vision Direct
Escrito pela empresa
- 180+ designer brands for less
- The largest selection of designer eyewear online
- 100-days returns
- Shop with confidence! With our 100-day return policy, you can find your perfect pair.
- Expert optical advice
- Get professional optical advice from our in-house opticians and Optical Centre.
- Unbeatable customer service
- When it comes to questions, our customer service team is all ears. They are happy to support you with anything you need.
- 24-month warranty
- Our exclusive 24-month warranty covers all manufacturer defects for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
- Help us envision a better world
- We partner with organisations such as WWF Australia and 1% for the Planet to drive environmental and social change. Your purchases from SmartBuy Collection, Arise Collective, LMNT, and Oh My Woodness! help give back to communities to make a difference.
Informações de contacto
4,7
Excelente
19 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Prices are reasonable and shipping was…
Prices are reasonable and shipping was fast!!
2 de setembro de 2026
Great service from start to finish
Great service from start to finish. I have a very strong prescription but the glasses are perfect and the price couldn’t be beaten. Once again, very happy with Vision Direct.
1 de setembro de 2026
Good value for money
Good value for money, responsive when I had a query, quick delivery
30 de agosto de 2026
AAA+ For glasses
The price, service and delivery were all above any standard i have experienced when getting glasses! Quality of the glasses are amazing!
AAA+ Best place to get glasses
30 de agosto de 2026
Very quick international delivery for…
Very quick international delivery for genuine quality product, very happy, my last order was the same
26 de agosto de 2026
Consistently good
Great prices & cheaper than anywhere else for the same products. Never had any issues
23 de agosto de 2026
Top quality stylish frames.
A beautiful range of sunglasses and glasses at great prices. Latest styles and top quality brand names.
24 de agosto de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Totally unprofessional and lenses…
Totally unprofessional and lenses fitted outside of the frame on 1 side! They even tried to bill my PayPal several times for an extra prism cost, which I had already paid for and receipts were sent. My glasses have 1 very thick right sided lense that has been fitted OUTSIDE the frame! When questioned via email their response was that they do have a more expensive lenses they could have used or a 10% refund.. I'm also pretty sure they've not issued the correct prescription as I'm still having double vision issues.. Either way, it's been the worst experience from out of stock items, billing problems and lenses that are not fitted professionally inside the.Frame. I do not recommend this company
17 de agosto de 2026
Opinião espontânea
Resposta da VisionDirect.com.au
Hello Kim,
Thanks for your feedback. I see that the item didn't meet your expectations in terms of the lenses installed in your glasses.
I'm ready to step up from here. To start with, I'm looking to receive your order ID or the email address you used when you placed the order so I could look into this and further assist you.
Looking forward to your reply.
Ellen
**
Update:
Hello Kim,
Thanks for sharing your order details. I'll send you an email shortly.
Glasses broke in the first week
Glasses broke in the first week, lenses are fine, price is competitive
20 de agosto de 2026
Low quality rubbish
Low quality rubbish, fell to pieces in less than a month. Bought multiple pairs from different high end brands. All flimsy. Not worth any amount of money.
Customer service wasn’t helpful at all
24 de abril de 2026
Opinião espontânea
Resposta da VisionDirect.com.au
Hello Aaron,
I hope you’re doing well.
I’m reaching out about your recent order with us. I understand your concerns and want you to know that I’m here to help make things right.
I’ll follow up with you privately via email to assist and resolve this matter.
Have a wonderful day!
Best regards,
Romar
Great quality and price!
Great quality and price as compared to retail outlets. Delivered in a few weeks and seamless ordering to delivery.
19 de agosto de 2026
Incompetent
Incompetent - was provided script and was sent something totally different, so much so they cant be used.
You would be better off training a seeing eye dog and spending your days walking around with your eyes closed.
Just go to a physical store. There is no saving to be had in the long run as vision direct will not refund you.
17 de agosto de 2026
Opinião espontânea
Resposta da VisionDirect.com.au
Hello Joshua,
Thank you for taking the time to share your feedback with us.
I understand your disappointment regarding your order, and I want to apologize for any inconvenience this may have caused. This is not the standard we aim to uphold.
Please know that your concerns have been heard, and I’m here to address them. Your satisfaction means a great deal to us, and we’d really appreciate the opportunity to make things right.
To help us move forward, may I kindly ask you to provide your order ID and the email address used for the purchase?
Looking forward to your response. Wishing you a great day ahead!
Kind regards,
Caztille
UPDATE: Hello! I've sent you an email on this matter. If you didn't receive it, care to look it up in your spam/junk box. Thank you!
Be ware of their misleading shipping…
Be ware of their misleading shipping charges.
They advertise free shipping on orders over $99, which is accurate BUT the default shipping method becomes express once you reach $99 (a $15.99 charge).
This is a sneaky tactic as express shipping isn’t even an option if you spend less than $99 (standard shipping being $14.99).
This has obviously been set up to extract the maximum amount of $$ from customers.
I have reported to the company through ‘contact us’ but doubt this will result in a fix to the website so Be Aware.
17 de agosto de 2026
Opinião espontânea
Resposta da VisionDirect.com.au
Hello Alex,
Thank you for providing feedback. I am sorry to hear that you are concerned about the shipping charges for your order. I'm here to turn things around and give you the service you deserve.
VisionDirect aims to deliver the best experience for our customers. We highly value your feedback and will promptly contact you to resolve any issues.
Sincerely,
Ronald
Incorrect glasses were delivered twice
Incorrect glasses were delivered twice. The online PD tool was faulty. Required return of glasses twice once due to incorrect PD reading and second time due to staff error - wrong model.
17 de agosto de 2026
Opinião espontânea
Resposta da VisionDirect.com.au
Hello IP,
Thanks for your feedback. I understand that you received the wrong item twice. I'd love to look into this for you. To do so, can you please send me your order details, so I can assist you?
Regards,
Steffany
Service Manager
I am just filling this out so you will…
I am just filling this out so you will stop emailing me to do this survey.
16 de agosto de 2026
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