I ordered a side table for my sofa and I received it within a couple of days. Fabulous customer service! Thank you Viva Lagoon team!
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Leia as opiniões dos outros
A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Ver mais
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Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Ver mais
A empresa respondeu
Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Informações de contacto
11-12 Old Bond Street, W1S 4PN, London, Reino Unido
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4,7
Excelente
406 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A first class service from this company…
A first class service from this company from my initial enquiry to delivery . Nothing was too much trouble to ensure complete customer satisfaction. I would not hesitate to use this company again . Special thanks to Emma who made sure I was kept up to date with lead times and delivery .
21 de abril de 2022
Opinião espontânea
Resposta da Viva Lagoon
Hello Joanne - thank you so much for your review :-)
We hope that you are enjoying your purchase and we hope to see you again soon.
Kind Regards,
Emma
Very fast delivery lovely company
Very fast delivery, exactly as described and the price was spot on.
7 de abril de 2022
Resposta da Viva Lagoon
Good Morning.
Thank you so much for your review. We are very glad to hear that you are happy with your experience.
We hope to welcome you again soon :-)
Kind Regards,
Emma
This was ordered quickly and…
This was ordered quickly and effortlessly and Viva Lagoon was able to get an emergency statue out very quickly.
7 de abril de 2022
Resposta da Viva Lagoon
Hello & thank you so much for you review.
We are delighted that we were able to help you with your statue and that you were happy with your experience.
We hope to see you again soon.
With Kind Regards,
Kheira & Emma
I love these towels
I love these towels. I have bought 3 sets so far. Good quality and very absorbent. A little expensive but you pay for the quality. I would highly recommend these towels for personal use or as a gift 🎁
20 de março de 2022
Great experience
Great experience! Items delivered 2 days later, well packed and as described. Delighted.
20 de março de 2022
Fast delivery, excellent experience!
Fast delivery, items as expected, excellent experience!
3 de março de 2022
Resposta da Viva Lagoon
Thank you for your review Sophie :-)
We hope to see you again soon.
Best Regards,
The Lagoon Team
Resposta da Viva Lagoon
Thank you for your review Penelope.
We love the Hubsch Poufs also - we are glad that you are happy with your product and received in good time.
We hope to see you soon.
Kind Regards,
The Lagoon Team
Margo Selby towels - good service and lovely towels
We purchased some Margo Selby towels. One size was unavailable after the order was accepted. The issue was dealt with promptly and efficiently and we were offered a generous replacement towel. The service was friendly and personal. No issues with delivery. We are very pleased with the towels. Gorgeous colours and good quality.
27 de fevereiro de 2022
Resposta da Viva Lagoon
Hello Mrs King,
Thank you for taking the time to write a review.
We hope to see you again soon :-)
Kind Regards,
The Lagoon Team
Not as advertised and then sent without…
Not as advertised and then sent without the pegs?!? However excellent customer service.
24 de fevereiro de 2022
Resposta da Viva Lagoon
Dear Chris.
We are so sorry for the issues that you experienced yet hope that you are now happy that all has been resolved.
Thank you for taking the time to write a review. We take your feedback very seriously and are continually working to ensure an amazing customer experience.
We hope that you can now enjoy your purchase and would love to see you again soon.
Kind Regards,
The Lagoon Team
Resposta da Viva Lagoon
Thank you for your review Sarun - we are very pleased that you enjoyed your experience.
We hope to see you soon :-)
The Lagoon Team
Kept well informed and delivered on time
5 de fevereiro de 2022
Resposta da Viva Lagoon
Thank you for taking the time to review your experience Stephen this is really helpful.
If we can help in the future please let us know.
Kind Regards,
Kheira and Emma
Great service
Great service, website easy to use
Order went through smoothly, great communication to keep me informed and items arrived quickly, on time and in perfect order. I love them
4 de fevereiro de 2022
Resposta da Viva Lagoon
Thank you for taking the time to write a review for us.
We are very pleased that you are happy with your products & the service that you received :-)
If we can help in the future please just let us know.
Best Regards,
The Lagoon Team
Good communication throughout process
4 de fevereiro de 2022
Resposta da Viva Lagoon
Dear Rob,
Thank you so much for the review.
We hope to see you again soon :-)
Kind Regards,
Emma & Kheira
Resposta da Viva Lagoon
Thank you so much for your review.
We hope to see you again soon :-)
Kind Regards,
Kheira & Emma
Resposta da Viva Lagoon
We thank you for taking the time to write your review.
If we can help further please do let us know :)
All the best.
The Lagoon Team
Very helpful and friendly staff who…
Very helpful and friendly staff who kept me updated on the status of my order. My order arrived as scheduled. Very happy customer!
28 de janeiro de 2022
Resposta da Viva Lagoon
We are very grateful for your review - thank you so much.
Please do pop back soon :-)
Kind Regards,
The Lagoon Team
Excellent!
Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on time. Wouldn’t hesitate to buy from Viva Lagoon again. Can’t recommend highly enough. Thank you!
28 de janeiro de 2022
Resposta da Viva Lagoon
We are so happy that you love your coffee table. And thank you so much for your feedback.
If we can help you in the future please just let us know.
Kind Regards,
Kheira & Emma
Great service and communication and…
Great service and communication and thoughtful to environment : )
26 de janeiro de 2022
Resposta da Viva Lagoon
Thank you so much for you review. We are very pleased that you are happy :-)
We hope to see you again soon.
Kind Regards,
The Lagoon Team
Speedy delivery of 6 fab House Doctor…
Speedy delivery of 6 fab House Doctor mugs.
Product as described and great quality.
24 de janeiro de 2022
Resposta da Viva Lagoon
Thank you so much for your review - the House Doctor Rustic collection is so lovely and we are very glad that you are happy.
We hope to see you again soon:-)
Kind Regards,
Emma
HIGHLY RECOMMEND
Despite having some stock issues just before Christmas, which meant my order was delayed, the team worked so hard to get the items i had ordered to me in time for Christmas, arranging to have them sent directly from the supplier on 24 hour delivery. They kept me informed by phone calls and apologised with a free gift included! Will definitely shop again and highly recommend them.
8 de janeiro de 2022
Resposta da Viva Lagoon
Thank you so much for your review.
We hope to see you again soon.
Kind Regards,
Kheira & Emma
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