VMS Vehicle Hire Opiniões 

180
•
TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

1/5 because 0 isn’t available Do not trust this company They allow anyone to hire even those without a license or experience … They loaned out a vehicle to a driver with no experience and drove... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Need a car for a test, didn't respond to my online request, called up to be told doesn't work like that we don't have any cars try enterprise ! Asked when there might be a car was told don't know sorr... Ver mais

Classificada 5 em 5 estrelas

These guys are great … very good value for money, professional, polite, great location in secure place where can leave own vehicle and take van back at whatever time of night and drop keys (gated i... Ver mais

Classificada 4 em 5 estrelas

Reported one of their employees for using a mobile phone, whilst driving. Weren't in the least bit interested. This, despite them boasting about all the safety cameras that are fitted to their vehic... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de aluguer de carros

Escrito pela empresa

Car, Van, 4X4, HGV, Dual Control & Refrigerated Vehicle Hire from VMS. Vehicle Rental Specialists in Stevenage, Sunderland, Tamworth & Warrington. Modern & Safe Fleet at Competitive Rates. Great prices great service.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

180 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 14% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(180)

10 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Absolutely excellent

Absolutely excellent. Quick, efficient, thoughtfully organised. Very good value. Pleasant, competent staff. First class vehicles. The best vehicle hire company I have ever used.

5 de abril de 2025
Opinião espontânea
logótipo da VMS Vehicle Hire

Resposta da VMS Vehicle Hire

Thank you for taking the time to review our services Iain. We are delighted to hear of your positive experience with us!

Classificada 5 em 5 estrelas

The whole process from start to finish…

The whole process from start to finish was smooth and couldn’t ask for more. Pricing is very good and genuinely nice people who I dealt with throughout. Definitely would use them again and recommend to any friends

21 de março de 2025
Opinião espontânea
logótipo da VMS Vehicle Hire

Resposta da VMS Vehicle Hire

Thank you, Simon for your review, we are thrilled to hear that it was a smooth process for you! We hope to see you again!

Classificada 1 em 5 estrelas

We are still waiting for you to resolve…

We are still waiting for you to resolve the broken down car you gave my wife last December. The breakdown service you talked so highly of land contract detain the glove box, that left her stranded alone late at night at a petrol garage.
I roughly had a hour round trip to go and pick her up and her back home. It’s now march how much time do you need exactly to resolve this. Very poor service

20 de dezembro de 2024
Opinião espontânea
logótipo da VMS Vehicle Hire

Resposta da VMS Vehicle Hire

Hi Toni,

Thank you again for your review and status update on our service. I appreciate your feedback and want to ensure we address your concerns properly.

I am currently looking into the situation further, and my understanding is that a refund has been issued for the fuel. To assist you further, please feel free to contact me directly at marketing@vmsglobal.co.uk. Unfortunately, this platform replaces previous ratings with the most recent one, rather than averaging them, so I’d like to ensure we resolve everything to your satisfaction.

Please let me know how we can help. I appreciate your time and look forward to hearing from you.

**After speaking to our hire department, I have been told that the hire and fuel have been fully refunded to yourselves. If there is anything else that you require from myself please do not hesitate to reach out to marketing@vmsglobal.co.uk Thank you**

Classificada 5 em 5 estrelas

Hassel free

Everything was hassel free, very good rates. We used the Luton van to move our furniture, it was quite easy and very helpful. Less paperwork. A special thank you to Mark, speaks very well with clients. Definitely using them again. VMS the right place to go when you need a Van.

26 de fevereiro de 2025
Opinião espontânea
logótipo da VMS Vehicle Hire

Resposta da VMS Vehicle Hire

Thank you Chipo for your review, we appreciate you taking the time to review our service.

Classificada 4 em 5 estrelas

All talk.

Reported one of their employees for using a mobile phone, whilst driving. Weren't in the least bit interested. This, despite them boasting about all the safety cameras that are fitted to their vehicles, one of which, supposedly monitors the driver. Yet another company with a 'fingers crossed' policy, it would appear, when it comes to public safety. [The requested information, has just been sent.]

UPDATE: The company has now promised to fully investigate the matter.

14 de fevereiro de 2025
logótipo da VMS Vehicle Hire

Resposta da VMS Vehicle Hire

Good morning, Paul I am sorry to hear about your experience and thank you for your review.

As we are a rental company, we cannot guarantee that the driver is ours, however I would like to investigate this situation further.

Are you able to provide some more information like date, time, location and reg number of the vehicle to help this process along?

Please reply to marketing@vmsglobal.co.uk and I can escalate this further.

Thank you, and have a great day

Classificada 5 em 5 estrelas

Fantastic company we used them to hire…

Fantastic company we used them to hire 2 x refrigerator vans.

Easy process and the vehicles were both to a very high standard.

We will definitely use them again.

16 de fevereiro de 2025
Opinião espontânea
logótipo da VMS Vehicle Hire

Resposta da VMS Vehicle Hire

Sam, we are thrilled to hear of your positive experience with us! Thank you for taking the time to write this review too!

I will pass on the good news to the team!

Thank you and have a great day

Classificada 1 em 5 estrelas

I rang up Monday about a car hire as…

I rang up Monday about a car hire as mine has broken down, the gentlemen on the phone said that unfortunately the website has calculated it wrong to which I replied they should honour the price which he agreed to....he went on to tell me that someone will contact me later due to staff sickness. I had explained the importance of me needed a car and he said 1 could be ready by Tuesday morning.. I've heard nothing since and even sent an email with no reply. Shocking service.

27 de janeiro de 2025
Opinião espontânea
logótipo da VMS Vehicle Hire

Resposta da VMS Vehicle Hire

We are sorry to hear about your experience with us. If you are able to provide more information to marketing@vmsglobal.co.uk we can investigate further. Thank you

Classificada 5 em 5 estrelas

Tip top vehicles and the best deal ..

Tip top vehicles and the best deal ... what's not to love. The guys and girls at Tiverton VMS really went the extra mile (Trevor! ) ... very helpful friendly service. I took a Ford Transit van up to County Durham and back .... clean, nicely performing vehicle ... I'll be back ... many thanks lovely peeps.

13 de janeiro de 2025
Opinião espontânea
logótipo da VMS Vehicle Hire

Resposta da VMS Vehicle Hire

Thank you very much for your review! We are thrilled to hear you had an excellent experience with our Tiverton branch!

Classificada 1 em 5 estrelas

Terrible

Absolutely appalling service by VMS! Staff are not responsive and I am constantly having to follow up with people that are unhelpful. They have damaged my car twice and cannot get a simple repair right, work is carried out negligently by unskilled & inexperienced people who are unscrupulous in their dealings. Constantly lying and contradicting what they say too. Avoid at all costs!

7 de janeiro de 2025
Opinião espontânea
logótipo da VMS Vehicle Hire

Resposta da VMS Vehicle Hire

We are sorry to hear that you have had a negative experience with us. If you could please provide more information to marketing@vmsglobal.co.uk we can assist you further. thank you

Classificada 1 em 5 estrelas

Wish I could give 0 stars

Wish I could give 0 stars. Having been hit by an Iceland vehicle, I have had to deal with VMS handling this claim and the repair of my car. It has been 10 weeks today since they have had my car. I have heard from a third party my car was ready and completed 3 and a half weeks ago and I have been lied to by VMS for this time saying a part was still to be delivered. They have now admitted they cannot commit to a return date. I have heard there are payment issues and I have submitted a formal complaint and I am seeking legal advice as well. Avoid at ALL costs if possible unless you would like to get into a legal battle and have your car held hostage!!!!!

25 de novembro de 2024
Opinião espontânea
logótipo da VMS Vehicle Hire

Resposta da VMS Vehicle Hire

Good morning Georgie, We are sorry to hear about this experience. If you could provide more information to marketing@vmsglobal.co.uk we will look into this further and provide a resolution as soon as we can. Thank you

Classificada 1 em 5 estrelas

Wrong breakpads

Don't bother !. Wrong break pads ... again. Mechanic did a great job but was sent with wrong pads , this happens alot .

13 de novembro de 2024
Opinião espontânea
logótipo da VMS Vehicle Hire

Resposta da VMS Vehicle Hire

Hi Paul, we are sorry to hear about your experience with us. Can you please provide more information to marketing@vmsglobal.co.uk and we can investigate this recurring issue further. Thank you

Classificada 5 em 5 estrelas

Great company

Great company, price is good and no deposit makes hiring a van straight forward

30 de outubro de 2024
Opinião espontânea
logótipo da VMS Vehicle Hire

Resposta da VMS Vehicle Hire

Thank you for your review Mark, we appreciate all feedback! We are delighted that you had a positive experience with us.

Classificada 1 em 5 estrelas

Not to be trusted

Hired three vans, price quoted was changed last minute by 20 percent, still a reasonable cost but not as per original quote, now a year in and the fully maintained contract isn’t being supported with a bill for brakes and discs on one van being charged to us at over £1200, no quote, no approval and just a passing comment that if we don’t pay they will raise legal action. No one ever gets back to you when you call and when they do they are pretty rude and unhelpful. Won’t use again and wouldn’t recomend.

8 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Reliable van hire

We hired the Luton van with the tail lift for 24 hours .Lovely van, good size, drove well . Great company to deal with . Highly recommend .

11 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very quick & easy to hire

Very quick & easy to hire, you talk to real people who you can tell care, great customer service!

9 de agosto de 2024
Opinião espontânea
logótipo da VMS Vehicle Hire

Resposta da VMS Vehicle Hire

Hi Becky, thank you for the review, we appreciate you taking the time to complete this and are thrilled to hear of your positive experience with us!

Classificada 4 em 5 estrelas

Very pleasant gentleman was able to…

Very pleasant gentleman was able to find me a van at short notice. Quick service when I went to the office. Reasonable hire charge for the day and it was great to know I could drop off the van after hours if traffic was bad, which it was for me on Friday on the M5 to Cardiff, both ways in fact. I was delayed both ways by 1.5 hours due to the traffic, but I wasn’t stressed due to their flexibility and understanding. I know some companies may penalise customers. Would book again.

28 de junho de 2024
Opinião espontânea

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