28th of oct 2026 i walked in to your Vodafone ashford store and was met by Matt and his team i was upset with my currant provider, matt was patient and customer service was on par . I am now with Vod... Ver mais
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Localização
Alterar localização2 County Square, TN23 1YA Ashford, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Emma was fabulous,super helpful and friendly.I was in such a whirlwind of moving house and she came to my WiFi rescue.She is such a glowing example of fantastic customer service.
A empresa respondeu
I had trouble on a different network connecting to the the internet. I spoke to two gentle men Matt and Alex that were at the dest. Matt fixed my issue I very much appreciate this as I bought my dev... Ver mais
A empresa respondeu
Alex and Matt were extremely helpful and helped me out big time with my iPhone 18 Pro Max purchase. Would 100% recommend them
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Ashford
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
2 County Square, TN23 1YA, Ashford, Reino Unido
4,9
Excelente
256 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Above and beyond normal service
I had many efforts to sort a problem with my new iphone via chatbot, customer complaints and visiting another store
I went to Ashford and although they were unable to solve the problem they took the time to understand and contacted customer services on my behalf
and this helped towards a resolution
They were able to escalate my complaint with vodafone and I have since been contacted by the company
12 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Colin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came in because I ran out of data on…
I came in because I ran out of data on my sim. Anu promptly checked my account and gave me a better deal. Really appreciate the service.
7 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Dhiraj,
Thanks for the lovely review and fantastic support for Anu.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Owen made the experience effortless
Owen made the experience effortless. Care to detail was excellent.Everything I asked for was patiently answered.
6 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey William,
Thanks for the lovely review and fantastic support for Owen. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Owen gave us the best expierence
Owen gave us the best expierence. Delighted with vodafone and the expierence owen gave us.
6 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Connie,
Thanks for the lovely review and fantastic support for Owen.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely useless customer service…
Absolutely useless customer service when trying to get a broadband connection for an existing Vodafone mobile customer. The lies they tell so they don’t need to get involved. I believe if they aren’t going to get a commission they won’t help!
1 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Jim,
Thank you for taking the time to share your experience with the service. It’s not the experience we wish to create for any of our customers.
You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm or use webchat through this link: https://www.vodafone.co.uk/paymcd. Alternately you can contact our Social media team via Facebook at http://vodafone.uk/3lCYUxW or on Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Excellent help from Vodafone Ashford Kent
I have just been into Vodafone Ashford Kent as my mobile had a virus.
Owen helped uninstall all my nuisance apps and cleaned my mobile of all the nuisance pop ups.
A weight has been lifted from my shoulders.
Thank you Owen 😊
30 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Valerie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Emma was fantastic today in sorting out…
Emma was fantastic today in sorting out an issue I had with my account. Superb service.
26 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Jason,
Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Emma was very nice and was very helpful
Emma was very nice and was very helpful
22 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Isa,
Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt has been a wonderful help & we’re…
Matt has been a wonderful help & we’re back on track now. Thank you so much
21 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Christian,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Owen was very efficient and answered…
Owen was very efficient and answered all my questions. Care to detail was excellent. Helped me with a new phone and transferred all my data.
14 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey,
Thanks for the lovely review and fantastic support for Owen.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Conor was an amazing help with helping…
Conor was an amazing help with helping me swap from another network to Vodafone. Would highly recommend the guys there customer service was faultless even when they are all busy! a great bunch will be back here in the future!
13 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey George,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant customer service by Owen
Brilliant customer service by Owen. Solved my query.
13 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Peter,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great Customer Service
Conor was really lovely and helpful. We walked in and were served immediately and he was able to make the process very clear and gave all available options to us. He was friendly and the process was really easy, thank you so much
10 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Henrietta,
Thanks for the lovely review and fantastic support for Conor.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Dealt with Anu instore
Dealt with Anu instore. Was friendly and personable. Dealth with my query swiftly. Would recommend.
9 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Sangam,
Thanks for the lovely review and fantastic support for Anu.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tech Support - Thank you!
Alex was able to help with a few problems on my phone. Very helpful!
9 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
"Hey Christopher,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Alex was able to help with a tricky…
Alex was able to help with a tricky tech problem. Very patient and helpful. Thank you!
8 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Ruth,
Thanks for the lovely review and fantastic support for Alex. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from vodaphone
Great service from vodaphone, Alex from Ashford Kent branch was fantastic all the way through the process of getting a new phone. So helpful and friendly, I will definitely be back in the future to purchase more items. Well done guys!
7 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Ebony,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Owen was fabulous
Owen was fabulous, very helpful and very patient great customer service
29 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Tanya,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I visited the Vodafone store in Ashford…
I visited the Vodafone store in Ashford recently and wanted to leave a positive review for Rob, who helped me during my visit.
Rob was friendly, professional, and took the time to explain everything clearly. He answered all of my questions and made sure I understood my options without any pressure. The whole process was straightforward and much less stressful than I expected.
It’s refreshing to receive genuinely helpful customer service, and Rob’s patience and knowledge made a real difference. Thank you for your help – it was very much appreciated.
23 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Elizabeth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Excellent customer service
Connor was extremely helpful and patient in solving a huge connectivity issue we had after moving from Vodafone to Three.
His customer service was excellent in porting our numbers back to Vodafone. He spent ages with us over a number of days. All sorted now.
11 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ashford
Hey Julieanne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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