Ok let’s get over bad experience with EE awful by the way 5days no WiFi got wrid. Step up Simon Vodafone shop in Ayr town centre. Welcome experience sat us down assured us everything would go smoothl... Ver mais
A empresa respondeu
Localização
Alterar localização182 High Street, KA7 1RQ Ayr, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Heather, the retail customer adviser who helped me, was kind, efficient, and very willing to make sure that everyone in the store, not just myself, was up to date on what they needed. All good traits... Ver mais
A empresa respondeu
Excellent support and service from the extremely knowledgable and lovely Yvette. The full team are highly experienced and put me at my ease which was really appreciated. What could have been a stress... Ver mais
A empresa respondeu
Heather was absolutely fantastic in the Ayr store infact all the staff cannot do enough for you
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Ayr
Escrito pela empresa
Informações de contacto
182 High Street, KA7 1RQ, Ayr, Reino Unido
4,9
Excelente
259 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service from Andrew
Exellent service from Andrew in Ayr. Was able to get me a better deal and save me some money. Thank you very much
7 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Jeanette,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Andrew
Excellent services. Came and got a new phone and saw Amdrew, the manager, who listened and helped set myself up with a new phone and keep my bills the same. Thank you very much.
7 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Sammy,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew found a better deal than what I…
Andrew found a better deal than what I was on when I enquired about home broadband. A previous person said I was on the best plan, but Andrew found one better! Very helpful, no waiting!
6 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What made my experience great is the…
What made my experience great is the customer service, i was served by Yvette,she was so from and helpful and rosie too, may God bless them for their kindness and patience, id totally recommend them :)
28 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
They made it so difficult for me to…
They made it so difficult for me to cancel had forgot my security questions and they just kept saying sorry cant help you. now I have a bill of £198 my contract was finished
5 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hi Lorraine,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Fantastic understanding of my needs…
Fantastic understanding of my needs straight away and personable manner
13 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Carol,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew the manager was a great help
Came to the Ayr store as my phone was broken. Spoke to Andrew the manager who sorted me out with a new phone and transferred my content over.
Thank you very much!
13 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Donna,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service provided by Rosie.
Excellent service provided by Rosie.
Great advice given.
7 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Iain,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, thanks for the help to update my phone today with a great deal
5 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Ayr - Simple Simon
Simon in the Vodafone Ayr branch took advantage of my 79 year old aunt - she visited the store to sort an issue with her Vodafone SIM Only contact, and he ended up getting her to sign up for full home phone & broadband; she had no clue what was happening - she's a vulnerable customer and it would have been 100% clear to Simon that she didn't understand what he was selling her.
Vodafone are an absolute disgrace for employing little vermin like Simon.
12/05/2026 Update: It turned out the response from Vodafone below was a token gesture; their social media team are as toothless as the rest of the organisation; I reached out to them via Instagram chat (as they suggested) and they basically told me there's nothing they can do & that I'd need to get my (vulnerable) Aunt to call their Customer Support team. This further demonstrates how truly horrendous Vodafone are at dealing with vulnerable customers.
1 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey,
I understand your aunt was sold contract even though she didn't need it, I appreciate how frustrating this can be.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Yvette was most helpful
Yvette was helpful transferring and setting up my new device. Thank you.
2 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Tea
Had a present experience with Yvette at…
Had a present experience with Yvette at the Vodafone ayr branch
2 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Simon was amazing with helping me today…
Simon was amazing with helping me today , left feeling amazing with a new phone a happy girl , he deserved a raise !!
1 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Katie,
Thanks for the lovely review and fantastic support for Simon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Brilliant
Brilliant, very helpful, letting me know about deals which is very usefull
1 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was served by the manager Andrew and…
I was served by the manager Andrew and he was amazing and patient and very friendly
30 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hi Jillian, thank you so much for your wonderful review and the amazing support you’ve shown for Andrew, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Excellent support and service from the…
Excellent support and service from the extremely knowledgable and lovely Yvette. The full team are highly experienced and put me at my ease which was really appreciated. What could have been a stressful experience was fun and helpful in equal measure. Thanks so much guys. #DREAMTECHTEAM
18 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Loren,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Yvette was very kind and helpful and…
Yvette was very kind and helpful and was very honest
14 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Cecil
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very Friendly Service :-)
Very friendly assistant who accommodated me and my 2 children today. Excellent deal from £31 a month down to £19! Very pleased.
6 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Dee-Anne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mum and dad and me saved by Andy
So happy to get unlimited data! Can't wait for my tablet to arrive! Thanks Andy
4 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Charlie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andy sorted out a mess from ee
Ee's disaster was voadfones gain! Andy was very helpful sorting out a mess
4 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - Ayr
Hey Linda,
Thanks for the lovely review and fantastic support for Andy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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