Went in for an upgrade and Chrissy was absolutely amazing right from the start! She’s already sorted a previous issue I had with my broadband for over a week and she sorted it in 10 minutes!! Was supe... Ver mais
A empresa respondeu
Localização
Alterar localização5 The Mall, Mill Gate Shopping Centre, BL9 0QQ Bury, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Chrissy the assistant manager has been absolutely 💯 outstanding in helping us with our sons phone and for me with broadband issues. She needs a parish or something from management! She is an absolu... Ver mais
A empresa respondeu
Jacob was brilliant. We wanted an upgrade on a handset and a smart watch as well as some other numbers having a tariff change. He was methodical and kept us all amused with his jokes. Kept us informed... Ver mais
A empresa respondeu
Went to Vodafone with my son who had an issue with his phone that he needed sorting. I didn’t until this point understand much about phone plans but Erica was fantastic. She was so patient, helpful... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Bury The Mall
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
5 The Mall, Mill Gate Shopping Centre, BL9 0QQ, Bury, Reino Unido
4,9
Excelente
265 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Upgrade Ali was very helpful and help me save…
Ali was very helpful and help me save some money on my bill
7 de fevereiro de 2025
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Chrissy helped me with everything after…
Chrissy helped me with everything after I lost my phone and was amazing at getting all my stuff back
5 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hello, June,
It's great to hear about the positive experience which you had with Chrissy. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Served by Chrissy
Served by Chrissy in store. She was amazing and answered all my questions and steered me in the right direction. Very informative and helpful. A credit to your store
5 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hello, Alexander,
It's always our aim to provide a helpful service, so it's great to hear that Chrissy delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Chrissy was very helpful and friendly
Chrissy was very helpful and friendly
4 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
We really appreciate your positive feedback, Darryl! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service from Erica
Great service from Erica
Thanks to all girls very lovely and friendly thankyou xx
1 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hi Sehrish,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Rachael
Friendly helpful staff especially Rachael who who listened to what we wanted was very professional and didn't try to push anything on us will definitely come back again.
24 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hi Stacey,
Thanks for sharing your fabulous feedback for Rachael. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
That help you whatever you need help with
Kelly was very helpful and kind and she was very nice
24 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hi Samantha,
What lovely feedback for Kelly! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went above and beyond with the help…
Went above and beyond with the help very polite and friendly, no problems whatsoever and I’m very happy with the service.
20 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hello, Vanessa,
It's great to hear about the positive experience which you had. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service. Everyone was really helpful and I would recommend Vodafone Bury to my family and friends.
18 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hi Caitlin,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Resposta da Vodafone UK - Bury The Mall
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Great service ever I had at the…
Great service ever I had at the vadafone.
28 de dezembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hello, Aregai,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Eric and shah was amazing made my…
Erica and shah was amazing made my experience so easy to get a new phone nothing was too much trouble !! Thank you so much !!
26 de dezembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hi Melissa,
Thank you for reviewing and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very welcoming
Friendly helpful staff not only did they save me money on my monthly bill but got me a new phone thrown in the deal aswell great customer service all round great performance from staff and store
26 de dezembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hi Clinton,
Thank you for taking the time to leave us a 5 star review! We're happy to hear about your experience is store and congrats on the new phone and deal.
Thanks,
The Vodafone Social Media Team
Rachel is really helpful
Rachael is really helpful! She is a gem of Vodafone!! Very grateful for her efficient and professional service!!!
24 de dezembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hi. Thank you for your review for Rachel. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Bury The Mall
Thanks for your fab feedback Karen ☺️
All the best, The Vodafone Social Media Team
Very knowledgeable and helpful about…
Very knowledgeable and helpful about best deals for the family. Thanks Chrissy.
20 de dezembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Thanks for the five star review, Andrew! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
SHAR ( AND ME GANG) WHAT A STAR 🌟
SHAR ( AND ME GANG) WHAT A STAR 🌟
As promised shar and the crew really managed to save this contract from going down the pan let me explain
I decided to get a contract phone and I was in the TRAFFORD CENTRE went into the vodaphone all I can say is the least said about JACOBS DISGUSTING BEHAVIOR THE BETTER he sold me a contract and phone totally unsuitable for me and was bullied into it and pressured for a sale and as I subsequently learned I wasn’t the first and I also left the store without a SIM card I had to return the next day to ask why the SIM card was missing to be told it’s not a big deal well I disagree any way and I’m disabled and find it very hard to get about so a few days later I was in bury and called in to the shop looking for a case for the phone to be greeted by shar and the crew very polite and really helpful and this was about 17.20 pm and he could see I was upset and asked could be help to which I explained what happened and he was horrified as the team in bury were brand new staff and also knew of JACOBS antics and asked me to come back when next in bury and they would sort all this out for me so a couple of days later I did it took almost 4 hours to sort the mess that JACOB 😡had caused and the girl who sorted it although it was a group effort it was her first day and she was a diamond 💎 and really felt I was a valued customer and also a friend but more than that a loyal customer and I walked out with the phone that was suited for me and I regularly call in for a chat 💬 and laugh and joke 😎😎😎😎😎
14 de dezembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hello, Joanne,
We're sorry to hear about your poor experience initially, but it's great to hear that Shar and the team turned your experience around. Thanks for taking the time to provide feedback.
Thanks,
Vodafone Social Media Team
Rachel was very helpful and patient…
Rachel was very helpful and patient with me. Great work!!
23 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hi Pamela. Thank you for your review for Rachel. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by an Asian man called…
Was served by an Asian man called Zulfi, recently. I went, because I had a problem with my phone, and I found his customer service skills absolutely atrocious. He was rude disrespectful, and completely disregarded what I went in for. I feel extremely disappointed, especially as a long time Vodafone customer and I hope he is pulled up on this behaviour, because I have no doubt that traits like that, are unfortunately, learnt over time. I’ll be leaving Vodafone once my contract ends, and I really hope his behaviour is addressed and dealt with appropriately.
10 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hello, Derek,
Thanks for taking the time to leave a review on your recent visit in store.
It's our aim to provide our customers with a helpful service, so it's disappointing to hear that this wasn't your experience. We appreciate you providing feedback on this experience and how it made you feel, as we're always looking to improve for our customers.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Never go with Vodafone
Never go with Vodafone, My contract is over and due to excessive disconnection and bad service I decided to leave them at the end of the contract but they charged me £45 more even though I informed them earlier and I had paid all of my contract payments. This is officially disrespecting the customer and extorting money.
14 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Bury The Mall
Hello, Omid,
Thanks for taking the time to leave a review. We appreciate the importance of understanding what's happening with your bill, and if you've been charged more than expected on your final bill, we can certainly look into that for you.
Please reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone, so that we can take a closer look into this for you.
Thanks,
Vodafone Social Media Team
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