I needed advice on changing my internet provider so went into the Caerphilly store. I was greeted by the manager who escorted me to a seat where a member of staff was ready to serve me. (I am disa... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 22 , Cwrt-y-Castell, CF83 1NU CAERPHILLY, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Thank you for providing an excellent service by Danny at Vodafone Caerphilly store. Helped me everything on new phonw. Professional as always
A empresa respondeu
Again the staff here are exceptional. Spent a hour here going through multiple choices about my ee number and broadband, it seemed like a lot but at the end of the conversation I felt better about mak... Ver mais
A empresa respondeu
Visited the Caerphilly Branch Yesterday to renew plan and to add additional person. It was good to engage with a human being rather than faceless call center operatives or AI virtual assistanc... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Caerphilly
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
Unit 22 , Cwrt-y-Castell, CF83 1NU, CAERPHILLY, Reino Unido
4,9
Excelente
168 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Shocking 4.5g network
Here again can't believe I have been with Vodafone for over 20yrs and again sat In my car in my village trying to get a connection and its a zero zero zero it's worse then a 3rd world countrie how you can charge the price you do and can't get 4g.
The only place one can get a really good connection is in a lage city like London got to use my Internet connection to make and receive calls
17 de junho de 2024
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi Martin,
Sorry to hear you're facing trouble with your network at the moment. You can check the status of the network in any area here: https://www.vodafone.co.uk/network/status-checker If you require any assistance, or have unresolved concerns, please message us over on Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tim in Caerphillhy was really very…
Tim in Caerphillhy was really very helpfuly and polite
16 de junho de 2024
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi Jane,
Thanks for taking the time to review and sharing this feedback for Tim.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
was absolutely brilliant in shop today…
was absolutely brilliant in shop today went in everything went smoothly great shop spoke to joshua was very pleasant and charming thanks
14 de maio de 2024
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi Craig,
Thank you for your review and great feedback for Joshua.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful and very good at…
Very helpful and very good at communicating
14 de maio de 2024
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi Susan,
Thank you for taking the time to review and share your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Disgraceful treatment of disabled 80 yr old
Mr Hughes an 80yr disabled person paid for a phone before they discovered were out of stock He lives in west wales and was unable to return when stock came in.He was promised a refund on 30/1/24 AND IS STILL WAITING FOR RETURN OF HIS £69.He finds it impossible to deal with the Company He has tried ringing 191 but never gets to speak to a person.On Friday he did manage a call on his land line and the person promised the refund team would ring him back in the afternoon.They did not. He is tied in to a 2 yr contract otherwise he would leave.His bank will now do a charge back on his debit card used in the purchase . VODAFONE YOU ARE A DISGRACE
30 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi Donald,
I am sorry to hear that Mr Hughes is still awaiting a refund. We want to get this resolved for you both. We will need to speak to the account holder to get this resolved or a registered contact on the account. If you could ask him to reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK. If he doesn't have social media we can be contacted by calling 191 from a Vodafone mobile or 0333 304 0191 from any other phone, or via webchat at https://www.vodafone.co.uk/contact-us/ and we will be happy to help.
Thanks,
Vodafone Social Media Team
Resposta da Vodafone UK - Caerphilly
Hi Carly,
Thank you for taking the time to review and share this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Sorting out a Vodaphone login resetting mycpin
Sorted out the proble clearly explained within 10 minutes.Tim was very helpful as I am hard of hearing too.
8 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi Sue. Thank you for your review for Tim. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tim was very friendly
Tim was very friendly and very informative. He answered all my questions and took me through the whole prosess step by step.
8 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi Gemma. Thank you for your review for Tim. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Caerphilly customer service is…
Vodafone Caerphilly customer service is non existent. Contract phone that is faulty and needs repaired. Still under warranty. Had to buy another phone, as don't supply temp one, to then return to shop to be told they cannot arrange a repair as they have no log in details, to been told I could travel 10 miles to another shop. Now spent 45 minutes on phone to arrange pick up of faulty phone. Not impressed.
16 de março de 2024
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi Shona. It's disappointing to see your comments, concerns and feedback. We completely understand the importance of receiving the required help and support when needed, especially when your phone is faulty. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
The experience was good and the service…
The experience was good and the service was great
24 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Resposta da Vodafone UK - Caerphilly
Hi Helen,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service by Raj helped set up new…
Great service by Raj helped set up new phone
21 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi Steve,
Thanks for your 5-star review for Raj. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Great service by the team
Great service by the team. Highly recommend chose the perfect phone for me
21 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey,
This is great to see, thank you for your support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful and polite team i…
Very helpful and polite team in Vodafone, they went out of their way to set my Samsung s23 up and running, thanks guys 5 stars from me
1 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi Sheyane!
Thanks so much for your 5 star review. We're so glad you managed to get your phone up and running!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent service from Matt today
Excellent service from Matt today! He was extremely helpful and knowledgable won’t hesitate to go back. Thank you!
12 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi there,
Your review is much appreciated, thanks for taking the time to leave your feedback. We're happy to hear you had such a great experience in store with Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Brilliant service
Brilliant service, the staff explained everything clearly and in a way I could understand and happened to have the 15 pro max in the colour I wanted and a great price
27 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Liam,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
A great deal on the exact product that…
A great deal on the exact product that I wanted and it was in stock 😎😁
22 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Adrian,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great deals
Great deals! I got the iphone 15plus so happy!
thank you to the team in store you were fab
21 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Shannon,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Service was amazing
Service was amazing, Kirsty and Matt were very helpful and gave me a great deal.
17 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hey Lisa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very very good service and didn't try…
Very very good service and didn't try to just sell to me as soon as I walked in. Will be going back!
7 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Caerphilly
Hi Chase. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.