Joe and George were extremely helpful in laying out options for an iPhone upgrade, transferring data and briefing on selected phone, remaining calm and coherent in what turned out to be a busy day at... Ver mais
A empresa respondeu
Localização
Alterar localização3 The Parade, CT1 2JL Canterbury, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
From the moment we entered the store until we left we were treat with respectful and friendly service. The level of expertise and genuine desire to provide what we needed was amazing and gave us an... Ver mais
A empresa respondeu
We were seen by Joe who I believe is the store manager. Throughout our time there we found Joe to be very professional and informative and very knowledgeable. We were given multiple options for our ne... Ver mais
A empresa respondeu
I had a fantastic experience at the Vodafone Canterbury store recently. I was served by Tom, who was incredibly helpful and knowledgeable, making the whole process of upgrading my phone completely sea... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Canterbury
Escrito pela empresa
Informações de contacto
3 The Parade, CT1 2JL, Canterbury, Reino Unido
4,9
Excelente
270 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Josh was very helpful
Josh was very helpful, got my sim sorted immediately which was my previous problem with voxi. Will definitely visit again for anything further.
10 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Josh was Very good
Josh was Very good , professional and helpful
22 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Hi there,
It's great to hear your feedback, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Resposta da Vodafone UK - Canterbury
Hello, Kirsty,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great staff in the Canterbury store
Great staff in the Canterbury store. Easy upgrade and special shout out to James
12 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Hi,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in Canterbury store and you are happy with the upgrade James helped provide.
Thanks,
The Vodafone Social Media Team
Very helpful staff .josh was a new…
Very helpful staff .josh was a new member of staff but was helped by Joe and all sorted out well
12 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Hi Christine,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with the team.
Thanks,
The Vodafone Social Media Team
Sharna was an excellent example of how…
Sharna was an excellent example of how customer service should be. She was respectful, courteous, patient and nothing was too much trouble for her. She was very helpful. I only hope that other representatives of your company hold themselves to the same standard that Sharna has demonstrates today.
5 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Sharna was absolutely wonderful
Sharna was absolutely wonderful. We took a good while but she was very friendly and amazing with everything she told me. Especially about another phone company who could have put risk to myself with my phone number. Wonderful women thank you so much for everything. Joe was absolutely amazing as well very good manager. They definitely deserve a reward at Canterbury store
23 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Hi Emma, thank you for the 5 star review and the great feedback about the team in the Canterbury store.
Thanks,
The Vodafone Social Media Team
Mobile phone difficulties rectified quickly
17/9
My experience at the Vodaphone office Canterbury on two occasions has been pleasant and helpful. In particular Joe assisted my purchase of a mobile phone after he had encountered difficulties with my purchase assisted my ‘online purchase’
20/9
I returned to collect my new phone which Joe and Ed set up for me after some technical issues were encountered downloading from my old phone to my new phone. Both gents are a credit to your company knowledgeable and helpfully pleasant men
20 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Hey Kevin,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sharma
Great efficient service from Sharma! Very helpful, told us everything we needed to know and help us save so much money!
20 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Hey Garath,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
I went to the Canterbury branch. I was seen quickly, given lots of advise and different options. Really helpful, polite and friendly service.
6 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Hey ,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great very helpful
Great very helpful. Transferred data onto new phone
Canterbury shop , Pat ( male )
31 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Customer service advisors Sharna and Tim
The two customer service advisors, Sharna and Tim, went above and beyond in their efforts to assist me today with the great frustration that I have due to the ongoing technical difficulties with my phone ie no data service at all in spite of making two calls to the Vodafone customer service department on Monday 5th and Wednesday 7th. I was given the promise that my phone would be reconnected within 48 hours of my call on 5th and then told a further 24 hours when I called on 7th. Today, 9th August, a further 48 hours later, 96 hours in total since Monday, I still have no service! Sharna and Tim demonstrated excellent customer service, the level and quality of service that without doubt Vodafone expects from its staff but sadly not the quality of service that I have received since July 29th when I received my new upgraded phone. They respected fully the fact that as a long standing customer of Vodafone I should expect and experience a much better standard of service. The two colleagues are to be commended for the support, care and service they delivered.
9 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Great customer service
Great customer service, friendly & approachable manner. A pleasure to use this store in Canterbury
9 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Great service and really helpful staff
9 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Canterbury
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My phone was stolen today and i would…
My phone was stolen today and i would like to first thank the lady instore (Canterbury) who contacted local security and also the guy online who made sure my account was blocked. Highly upset my insurance hadn't transferred to my upgrade so really hoping phone is recovered by police.
29 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Hey Esmerelda,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Really helpful service from Sharma and…
Really helpful service from Sharma and Ed!
28 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Thanks for reaching out the awesome service you received from Sharma and Ed today Tim. All the best, The Vodafone Social Media Team
joe was great
joe was great. super helpful and listened to exactlu what needed
27 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Hey Charlotte,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Edward is a Vodafone wizard
Edward is amazing! I popped into Vodafone to query an upgrade with an adviser and was quoted a higher price to what I expected and wanted to pay for a smaller model of the iPhone than what I wanted. I decided to have a think and return the next day to go ahead with the purchase but met with Edward who was incredible. He designed my purchase so it was suitable to my needs and looked for discounts to make the purchase better. As a result, not only did I get a better and bigger phone and the latest model but also got me cheaper, faster broadband to what I have at home. I didn’t even think there was anything wrong with the price of my broadband until he told me what he could do. I am so so grateful for his customer service, it was the best.
23 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Hi Nancy,
We’re glad to hear you found the best deals for you, when visiting the store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Once again very helpful
The final stages of setting up my mum's phone were a bit tricky but Joe kindly sorted everything out. So grateful for a High Street shop with such excellent friendly service
2 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Canterbury
Hi Victoria,
Thanks for your review and your lovely words for Joe! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.