Liam was extremely helpful in trying to sort out the pop ups on my phone which was stopping me from using it plus we looked at costs for broadband and he has saved me money so a productive visit
A empresa respondeu
Localização
Alterar localização152 High Street, GL50 1EN Cheltenham, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great service from Luther who helped me when my 5g router was damaged. Very kind and patient and got me back online that afternoon.
A empresa respondeu
Popped into the store to look around and ended up switching my contract to Vodafone! Arun helped me with saving money on my new plan compared to my recent contract and even convinced me about getting... Ver mais
A empresa respondeu
Izzy was very friendly and informative! Helped me out with my limited knowledge of the subject
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Cheltenham
Escrito pela empresa
Informações de contacto
152 High Street, GL50 1EN, Cheltenham, Reino Unido
4,9
Excelente
430 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Arun absolutely sorted me out quick and…
Arun absolutely sorted me out quick and easy!
7 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New sim and WiFi
Alex has done a fantastic job of explaining how we could save money by switching to Vodafone for broadband and cellular phones. Scott Jones
5 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
Hey Scott,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Azad explained all the different mobile…
Azad explained all the different mobile packages patiently and provided me excellent customer service
24 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
Hey Margaret,
Thanks for the lovely review and fantastic support for Azad.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex was very patient at explaining…
Alex was very patient at explaining each of the different broadband packages available at Vodafone
10 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
Hey Sunia,
Thanks for the lovely review and fantastic support for, Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Great customer service - Luther
Luther. What an amazing sales guy and a credit to the company. So dedicated to great customer Service. Thanks Luther, you helped me so much today when I was at my wits end. A superstar!
3 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
Hey Nadia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Azad helped me select a great package…
Azad helped me select a great package for my broadband taking me through each step
2 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
Hey Jane,
Thanks for the lovely review and fantastic support for Azad.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Arun Amazing customer service very…
Arun Amazing customer service very helpful and was able to give us lots of discounts
2 de dezembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
Hey Donna,
Thanks for the lovely review and fantastic support for Arun.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shan set up my new device today
Shan set up my new device today, thank you. :)
20 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Thank you luther for advising me the…
Thank you luther for advising me the best deal and saving me money
14 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Alex helped me massively with my…
Alex helped me massively with my account, I need things explaining a few times. He was very patient
10 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
Hi. We're happy to hear that our team member was able to help you with your account and provide patient explanations. We appreciate your positive feedback and thank you for sharing. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex once again helped us with new…
Alex once again helped us with new phones
6 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Azad was pateint and helped me select…
Azad was pateint and helped me select my new phone really well
3 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
Hi. We're happy to hear that you had a great experience and that our team was helpful in guiding you through the selection process. Thanks for your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Arun was fantastic helping me with some…
Arun was fantastic helping me with some great deals for my daughters and broadband! So clear and a huge help - great customer service!
1 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
Hi. We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a good experience with Luther…
Had a good experience with Luther today. Excellent costumer service.
31 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
We visited Vodafone Cheltenham today to…
We visited Vodafone Cheltenham today to get a new mobile plan, and Michael helped us with it. He was super helpful, thoughtful and answered all our questions thoroughly.
10/10 would recommend this Vodafone office
23 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
-15 stars. -5 for each month of poor service.
09/11
@Cheltenham Store have tried to support but 3 full months since dropping my trade in to store and no refund as yet. Cheltenham store sent the device to the trade in team with 3 days of receipt. By all accounts my case is with the escalation team and has been for around 3 weeks now.....customer service at its best. Ive amended my rating to -15. Thats -5 for each MONTH of waiting.
Vodafone trade inResponse from Vodafone 24/10 with an offer if i need support??
As per the info, i have to go to store for the 4th time to get customer services the tracking number for the parcel??
Im the customer and im resolving??
Can you apply a minus star rating on trust pilot!!
Account Number: 10029082**
Upgraded to a new device on 05/08/25
Handed in trade in phone to Cheltenham vodafone store 09/08.
10 weeks later, phone cannot be located.
Phone on Chelt store system as received.
Trade in team not received.
Customer sat in the middle of,
go back to store.....
Store....we cant do anymore...ring customer service.
Advised trade in value of £450 - still no credit on my account while vodafone (10 weeks!!) still argue who the responsibility sits with.
In the meantime I keep getting payment reminders for the device plan that would have been settled off 10 weeks and a a credit due to me on top...
Shambles
10 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
We appreciate you bringing this to our attention, please be assured that this is not the level of service we aim to provide to our customers. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. Please edit the review to remove any account numbers or references.
If you do need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Shanique was excellent
Shanique was excellent, very friendly and professional. Gave me an amazing deal for my phone plan :)
22 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Called in Monday PM I had an ongoing…
Called in Monday PM I had an ongoing issue with calls Alex sorted within minutes
20 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Helpful and speedy
Alex helped me with a sim upgrade, my phone is still working well so will wait for sales later on in the year, good advice
9 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Had a moving query
Had a moving query, Luther was incredibly helpful, answered all queries and set everything up for new property. Professional and friendly, all sorted smoothly.
13 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Cheltenham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.