A very helpful young man called Hugo explained how to connect our Two phones to roaming whilst in Canada shortly. The least expensive option was very appropriate. Thanks for a very good service.
A empresa respondeu
Localização
Alterar localização7 High Street, SN15 3ER Chippenham, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Tom was very helpful with explaining all the different options that were available to select from for a new contract and finding one that suited my needs. He was very friendly and we had a good cha... Ver mais
A empresa respondeu
Not exactly sure of the date that I went into the Vodaphone shop in Chippenham for some tech support but it was the Tuesday after England won their World Cup football match! Tom helped me. He greeted... Ver mais
A empresa respondeu
Ryan, Tom, and Mason were all great help with the whole phone buying process! Definitely felt very happy leaving the shop. Thank you guys very much.
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Chippenham
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
7 High Street, SN15 3ER, Chippenham, Reino Unido
4,8
Excelente
132 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great people
Great people, very helpful, nothing is too much to ask!! Asset to Vodafone, all of them!
28 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hey Neil,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
AMAZING CUSTOMER SERVICE Tom in the Chippenham store was…
Tom in the Chippenham store was absolutely amazing
So helpful and knowledgeable
So much nicer than trying to sort my problem via the App
23 de agosto de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Vodafone Social Media Team
Dishonest service
Originally got a Big Value 30 package. Expired 6 July. Came into store on July 2 to top up for a Big Value 10 once original package finished. Everything done by staff, not me. Paid £10 to put credit on account. Lady said ‘all done, will just take time to reset”.
Except it never did.
Every time I got the same message from Vodafone saying they couldn’t activate the new bundle.
Then they charged me £2 on July 6, and £ 2 on July 7, even though the only thing I was trying to do was activate my 10.
Came back into the store.
Lady said “it’s because you only have £6 on your account “
“Nothing we can do. I will escalate it”
So now I have to have their sim in my phone so they can call me “hopefully within 2 days” and have no data or call abilities. Fabulous!
What is the point of coming in to a store to get things sorted if staff either do it wrong or can’t do anything?
15 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hey Darren,
Thank you for taking the time to share your experience, and we're truly sorry to hear about the inconvenience you've faced.
We understand how frustrating it must have been to visit the store in advance, follow the process as advised, and still encounter issues with your Big Value 10 bundle activation. This is certainly not the experience we aim to provide, and we sincerely apologize for the confusion and the unexpected charges.
It sounds like there may have been a miscommunication or a technical issue during the top-up process, and we appreciate you bringing it to our attention. We’re currently reviewing what went wrong and will ensure this is escalated appropriately so it doesn’t happen again.
In the meantime, if you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Resposta da Vodafone UK - Chippenham
Hey Julian,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and efficient
Very helpful and efficient. Jo listened, had a solution straight away and helped me achieve what I came in to do.
17 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thomas was very helpful 10/10
14 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hi Dan,
We appreciate your perfect rating!
Thanks,
Vodafone Social Media Team
Truely customer focused
Friendly efficient and concerned about the whole picture.
7 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hi Tanya.
Thank you sharing your positive experience with us.
Vodafone Social Media Team
Tom was great
Tom was great! Really friendly, helpful and patient. Left the shop feeling happy.
31 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hey Nicholson,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thomas was fantastic
Thomas was fantastic. Great knowledge and even had chocolates.
27 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hi Lee. Thank you for your review for Thomas. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thomas answered all questions and more…
Thomas answered all questions and more , very clear explanation, very patient and reduced our bills. Many thanks
23 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hey Debbie,
Thanks for the lovely review and fantastic support for Thomas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience
I visited the vodafone store and spoke with Jo, she was very helpful and polite taking her time with me to explain how my new device worked and helping me to set it up.
25 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hey Hugo,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Such good staff!
I visited the store today to get some ideas on what phones might be available for my daughter, the team were helpful and showed me all the options, explaining things easily for me. Really bubbly staff - we look over my options and will be returning!
28 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Great service, simple explanation of all the options and no pressure.
5 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Thanks for the five star review, Martin! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
We went into Vodafone Chippenham to…
We went into Vodafone Chippenham to look at switching to another provider and upgrade our phones. The agent who helped was very knowledgeable and helped us get several discounts on 2 new monthly plans as we already had Vodafone broadband.
2 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hi Kelsey,
We’re glad to hear you found the best options for you when visiting the store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Hugo is great …
Hugo made our Vodafone experience really pleasant! Couldn’t have hoped for better service
1 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Excellent customer service by Tom in…
Excellent customer service by Tom in Chippenham!
19 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hi Valeria. Thank you for your review for Tom. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jo the store manager was BRILLIANT!!
I visited the chippenham store today to open a new phone contract and take advantage of a promotion they have running currently. I was greeted by the store manager Jo who was friendly and helpful from the get go - Jo then sat me down and went through each step to ensure i was happy. Everything was explained perfectly and she took the time to answer any questions i had and dealt with every request with a smile. I interacted a little with the other two employees and they were also very friendly, clearly such a great rapport in this store. I left a very happy customer today, not only did i get a great deal and 10/10 service, but they had the phone i wanted in stock so no waiting for delivery which is always a win!! I have to say that Jo is an asset to Vodafone, knowledgable, attentive & and all round lovely person! 5 stars just doesnt justify!
15 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hi Helen,
This is lovely feedback for Jo. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Brilliant customer service
Brilliant customer service - big thank you to Tom
5 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hello, Paul,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Always brilliant!
I had a great experience at Vodafone in Chippenham. The staff are very happy and bubbly, and nothing is too much for them! Always a pleasure to shop here! Great staff, 10/10!!
29 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hi Jodie-Leigh,
Thanks for sharing your fabulous feedback for our Chippenham team. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
We love the vodaphone shop in…
We love the vodaphone shop in Chippenham! They are super helpful, explain everything brilliantly and make our life so much easier.
10 de dezembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Chippenham
Hi Deborah,
We appreciate your positive feedback for our Chippenham team. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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