The manager Dave was absolutely spot on! He’s really nice I didn’t know he is the manager till I finished. Brandon was also polite and representative, Introduced me to the packages, difference between... Ver mais
A empresa respondeu
9-10 Prebend Road, DL1 1NT Darlington, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
The manager Dave was absolutely spot on! He’s really nice I didn’t know he is the manager till I finished. Brandon was also polite and representative, Introduced me to the packages, difference between... Ver mais
A empresa respondeu
I was in today for another silly issue with my new phone and nieve served me again as she has many times. She told me she’s leaving to travel to China, she’s such a brave and spirited and kind young... Ver mais
A empresa respondeu
Neive was absolutely amazing, going through all of our options to get us the best deal possible. Neive really took her time to answer all of our questions and worked through issues with the system, 10... Ver mais
A empresa respondeu
Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO... Ver mais
A empresa respondeu
Escrito pela empresa
9-10 Prebend Road, DL1 1NT, Darlington, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Resposta da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington
Helpful and excellent service explained everything and what was the best option for me

Resposta da Vodafone UK - Darlington
JJ in store was really helpful and patient with my mum, and set up her new phone and explained everything in a simple manor.

Resposta da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington
After recently being given false information by a Vodafone call handler, directing me to cancel a direct debit which led to me being chased by a debt company and almost having my phone disconnected!
I went to Vodafone in the Darlington store to have this rectified. I was greeted by Jay who was very professional and re assuring throughout my experience, he re assured me he would take this complaint seriously and contact the relevant people to handle this.
Jay listened to my circumstances and how this has effected me getting a mortgage and he took a very non judgemental approach which made me feel able to speak freely about how much this is going to effect my future.
My complaint has been taking very seriously and it is already in the process of being dealt with.
Although I have had a bad experience with Vodafone, I feel like my experience yesterday has rectified how negative I feel.
Thank you Jay for all of your help, I really appreciate it. You are a credit to Vodafone.

Resposta da Vodafone UK - Darlington
Helped my upgrade my daughters pho ne for the cheapest price

Resposta da Vodafone UK - Darlington
Helpful attitude of staff,paricularly Kitsana who took a lot of time to find out exactly what we wanted, and then found the best possible deal for us.
We came away with very positive feelings towards the company.

Resposta da Vodafone UK - Darlington
Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO 1 works and then credited it to my phone.
Later that day I discovered that Vodafone had actually added a bundle which would expire in a months’ time.
I contacted Live-chat and the error was corrected by Erik.
All's well the ends well.

Resposta da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington
I moved house end of December and decided I no longer needed my 4g internet from Vodafone which was 6 months out of contract. I handed in the 30 days notice and was paid up to date. Roll on 6 months and I notice my credit rating dropped by 250 points, upon investigation I find out Vodafone have put a default on my once completely clear credit file absolutely destroying my credit rating. When I spoke to the extremely unhelpful customer services I opened a complaint which they deadlocked within 2 conversations with 0 help. I asked how they contacted me and they advised by letter, how or why in this day and age is contact made purely by letter and its not a good contact method when the majority of people leave providers when they move! Not a single email or phone call to advise a bill or a debt despite up to date phone number and email address on there system. For a lousy £75 I wouldn't risk my credit rating for 6 years. I'm taking it to the ombudsman as I think its ridiculous they didn't try to contact me any other way other than letter. Overpriced awful 4g internet provider And they have now ruined my credit file for 6 years.

Resposta da Vodafone UK - Darlington
Brilliant customer service from Dan and Abi at the Darlington store.
Outstanding experience.

Resposta da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington
Dan Pearson really helpful with me and my partner thank you for all your helpful today great service

Resposta da Vodafone UK - Darlington
Fantastic service great time spent sorting and explained all to myself would highly recommend Jay Robinson

Resposta da Vodafone UK - Darlington
Great service from a friendly, helpful guy. We were provided with great support and got a much better deal than we had been quoted. Thank you

Resposta da Vodafone UK - Darlington
GREAT STAFF WHO WERE WARM TO TALK TO.
THE PROCESS OF GETTING THE NEW PHONE FOR MY DAUGHTER WAS A GREAT EXPERIENCE .

Resposta da Vodafone UK - Darlington
Fantastic service and very helpful with an awkward problem on the contract

Resposta da Vodafone UK - Darlington
Very efficient and friendly,Joseph explained everything

Resposta da Vodafone UK - Darlington
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