Vodafone UK - Darlington Opiniões 

174
•
TrustScore: 5 em 5

4,8

9-10 Prebend Road, DL1 1NT Darlington, GB

•

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The manager Dave was absolutely spot on! He’s really nice I didn’t know he is the manager till I finished. Brandon was also polite and representative, Introduced me to the packages, difference between... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I was in today for another silly issue with my new phone and nieve served me again as she has many times. She told me she’s leaving to travel to China, she’s such a brave and spirited and kind young... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Neive was absolutely amazing, going through all of our options to get us the best deal possible. Neive really took her time to answer all of our questions and worked through issues with the system, 10... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO... Ver mais

A empresa respondeu


Informações sobre a empresa


Informações de contacto

  • 9-10 Prebend Road, DL1 1NT, Darlington, Reino Unido

4,8

Excelente

TrustScore: 5 em 5

174 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(174)

39 632 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great staff

Great staff, very knowledgable

15 de setembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hey JJHR,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Very handsome

19 de setembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hi Ryan,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Helpful and excellent service explained…

Helpful and excellent service explained everything and what was the best option for me

2 de setembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Classificada 5 em 5 estrelas

JJ in store was really helpful and…

JJ in store was really helpful and patient with my mum, and set up her new phone and explained everything in a simple manor.

22 de agosto de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hi Donna. Thank you for your review for JJ. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Very informative and helpful

18 de agosto de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hey Claire,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

After recently being given false…

After recently being given false information by a Vodafone call handler, directing me to cancel a direct debit which led to me being chased by a debt company and almost having my phone disconnected!
I went to Vodafone in the Darlington store to have this rectified. I was greeted by Jay who was very professional and re assuring throughout my experience, he re assured me he would take this complaint seriously and contact the relevant people to handle this.
Jay listened to my circumstances and how this has effected me getting a mortgage and he took a very non judgemental approach which made me feel able to speak freely about how much this is going to effect my future.
My complaint has been taking very seriously and it is already in the process of being dealt with.
Although I have had a bad experience with Vodafone, I feel like my experience yesterday has rectified how negative I feel.
Thank you Jay for all of your help, I really appreciate it. You are a credit to Vodafone.

14 de agosto de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hi Sophie,

Thanks for sharing your experience when dealing with Jay, it's great to hear! If you need any further help please feel free to reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK where we will be happy to help.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Very efficient service

Helped my upgrade my daughters pho ne for the cheapest price

8 de agosto de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hi Disappointed customer,

I’m glad to hear you found the best option for your daughter, when visiting the store. Thanks for your review.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Classificada 5 em 5 estrelas

Excellent customer service

Helpful attitude of staff,paricularly Kitsana who took a lot of time to find out exactly what we wanted, and then found the best possible deal for us.
We came away with very positive feelings towards the company.

4 de agosto de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hey there,

Thanks for the lovely review and fantastic support for Kitsana.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 3 em 5 estrelas

Check that your phone has been credited correctly.

Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO 1 works and then credited it to my phone.
Later that day I discovered that Vodafone had actually added a bundle which would expire in a months’ time.
I contacted Live-chat and the error was corrected by Erik.
All's well the ends well.

24 de julho de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hey Andy,

Thank you for your review, I'm glad your issue was sorted.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Very helpful

Very helpful, thank you

15 de julho de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hi Cathrine, It's always good to see one of out team were able to help.
Thanks again, The Vodafone Social Media Team

Classificada 1 em 5 estrelas

Disgusting customer service and overpriced awful internet…

I moved house end of December and decided I no longer needed my 4g internet from Vodafone which was 6 months out of contract. I handed in the 30 days notice and was paid up to date. Roll on 6 months and I notice my credit rating dropped by 250 points, upon investigation I find out Vodafone have put a default on my once completely clear credit file absolutely destroying my credit rating. When I spoke to the extremely unhelpful customer services I opened a complaint which they deadlocked within 2 conversations with 0 help. I asked how they contacted me and they advised by letter, how or why in this day and age is contact made purely by letter and its not a good contact method when the majority of people leave providers when they move! Not a single email or phone call to advise a bill or a debt despite up to date phone number and email address on there system. For a lousy £75 I wouldn't risk my credit rating for 6 years. I'm taking it to the ombudsman as I think its ridiculous they didn't try to contact me any other way other than letter. Overpriced awful 4g internet provider And they have now ruined my credit file for 6 years.

7 de julho de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hey Bradderz, If our final resolution offer's been rejected and we've provided you with a letter of deadlock, this will include information on raising this with CICAS. They're an independent company who will work with yourself and us to find a suitable resolution to your complaint. I'm sorry your issues reached this point, as I'm sure we'd be able to work this out with you. But once a complaint's been escalated to the level you've advised, we're unable to intervene here. If there's anything else we can help with though, don't hesitate to get in touch.
Thanks, The Vodafone Social Media Team

Classificada 5 em 5 estrelas

Brilliant customer service from Dan and…

Brilliant customer service from Dan and Abi at the Darlington store.
Outstanding experience.

12 de junho de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hi Charlotte, we love to see that the team in the Darlington store made such a good impression on you.
Thanks again, The Vodafone Social Media Team

Classificada 5 em 5 estrelas

Amazing service!

Fantastic support, lovely smiles!

7 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Thanks for your fab feedback.
All the best,
The Vodafone Social Media Team

Classificada 5 em 5 estrelas

Dan Pearson really helpful with me and…

Dan Pearson really helpful with me and my partner thank you for all your helpful today great service

1 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hi Carole,

Thank you for your review. It's always great to hear positive feedback. I'll be sure to pass this over to Dan. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Fantastic service great time spent…Karen Armstrong

Fantastic service great time spent sorting and explained all to myself would highly recommend Jay Robinson

1 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hi Karen,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great service

Great service from a friendly, helpful guy. We were provided with great support and got a much better deal than we had been quoted. Thank you

16 de abril de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hi Helen,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

GREAT STAFF WHO WERE WARM TO TALK TO

GREAT STAFF WHO WERE WARM TO TALK TO.
THE PROCESS OF GETTING THE NEW PHONE FOR MY DAUGHTER WAS A GREAT EXPERIENCE .

16 de abril de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hi Julie,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Fantastic service and very helpful with…

Fantastic service and very helpful with an awkward problem on the contract

14 de abril de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hi Ben, thank you for your review. I'm glad to hear we could fix your issue. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Very efficient and friendly,Joseph…

Very efficient and friendly,Joseph explained everything

3 de abril de 2023
Opinião espontânea
logótipo da Vodafone UK - Darlington

Resposta da Vodafone UK - Darlington

Hey Jenny. It's always nice to read such lovely feedback. If you spoke to Joseph in one of our stores, please let us know the name of the store and we'd be happy to feed this back to them directly.

Thank you,
Vodafone Social Media Team

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