Tracy @ Edinburgh Gyle location went above and beyond to make sure my needs were met. As an international student having to change everything over, there were some obstacles during the sign-up proce... Ver mais
A empresa respondeu
Unit One/Unit Two , The Gyle Shopping Centre, EH12 9YJ Edinburgh, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Tracy @ Edinburgh Gyle location went above and beyond to make sure my needs were met. As an international student having to change everything over, there were some obstacles during the sign-up proce... Ver mais
A empresa respondeu
Marc was great in helping me sort out my internet and find a better deal for my SIM, every step was clearly communicated and he was happy for a chat. Very friendly guy who treated his other staff with... Ver mais
A empresa respondeu
We had gone in to the Vodafone shop @the Gyle with my elderly Mum as her phone was out of contract. We spoke with Marc and he was absolutely fantastic. Not only did he find the best deal for my mum h... Ver mais
A empresa respondeu
I had a great experience with Vodafone at the Gyle Centre. It’s my first time using Vodafone, and I was served by Marc. He was very friendly, helpful and professional. He took the time to explain ev... Ver mais
A empresa respondeu
Escrito pela empresa
Unit One/Unit Two , The Gyle Shopping Centre, EH12 9YJ, Edinburgh, Reino Unido
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Tracey and Skye were so helpful and made the whole process so easy. They explained everything in a super straightforward way and took time to make sure I understood everything so I knew I could be happy with my choice of new phone.

Resposta da Vodafone UK - Edinburgh Gyle
Skye has been extreme helpful and I very much appreciated the time she spent explaining everything clearly to me
A top adviser !
A big thank you to you
From
Ros Kinder

Resposta da Vodafone UK - Edinburgh Gyle
Calms service was excellent he went over and above for myself would recommend

Resposta da Vodafone UK - Edinburgh Gyle
I am giving the review on behalf of my friend Tanya which I went with her today to the Vodafone store at gyle centre to enquire about the issues she was facing with her phone and home broadband contract. The person name George in-store was serving us and was very helpful in dealing with all her quires. Our experience with George about his customer service was best and impressive as he was having a good knowledge about the company offers, devices, contracts. George offered my friend with the best new deal of sim only contract. Which she was so glad that she was actually paying much less than what she was paying before. The reason for giving overall 5 star is due to the quick customer service, the staffs was polite and helpful, and George was extraordinary in his job and she also plan to return back to the gyle centre store for any future enquiries.

Resposta da Vodafone UK - Edinburgh Gyle
David at Gyle Edinburgh was a star. He made the upgrade super easy, understood what I needed and checked stock before going through options with me (I needed it that day due to travel). He outlined my choices simply and was quick and efficient. It was all done with a smile, great service. I couldn’t ask for more.

Resposta da Vodafone UK - Edinburgh Gyle
One stop shop
New phone
Upgraded broadband
Saved money on all accounts
Marc took his time to sort out everything and made sure that if there was a saving to be made he did it
Thanks Marc for all your help

Resposta da Vodafone UK - Edinburgh Gyle
David was extremely helpful in switching my phone to Vodafone and finding the most suitable contract. His communication was consistently positive and clear, making the whole process easy and stress‑free.

Resposta da Vodafone UK - Edinburgh Gyle
George has been really helpful. Great service, highly recommended.

Resposta da Vodafone UK - Edinburgh Gyle
Our assistant Skye was very helpful and knowledgeable, she was very understanding and took time with us.

Resposta da Vodafone UK - Edinburgh Gyle
David was very helpful and gave perfect choices, new phone confirmed after too many years of not upgrading.

Resposta da Vodafone UK - Edinburgh Gyle
David was amazing. We had 3 phones to upgrade, he made the experience stress free, he was very knowledgeable and super helpful. Thank you so much!

Resposta da Vodafone UK - Edinburgh Gyle
I had a fantastic experience at the Vodafone store in Edinburgh Gyle, and I’d especially like to thank Calum for his outstanding help.
As always, this Vodafone store has a really friendly, welcoming and almost “at home” atmosphere. You can walk in knowing absolutely nothing about what you need, and the staff are always happy to take the time to explain everything and find the best solution.
I originally visited the store to get a phone for my son, but Calum went far beyond what I expected. He took the time to look through my existing account and suggested several options that I hadn’t even considered. Thanks to his advice, I now have faster home internet, a better contract, and, when you take everything into account, I actually saved a significant amount of money.
That’s what really impressed me — Calum wasn’t simply trying to sell me something. He listened, checked what I already had, and genuinely looked for ways to improve my situation and get me better value.
I highly recommend the Vodafone store at Edinburgh Gyle, and especially Calum. Professional, knowledgeable, friendly and genuinely helpful.
Thank you, Calum, for going the extra mile and for your excellent service. It’s very much appreciated! ⭐⭐⭐⭐⭐

Resposta da Vodafone UK - Edinburgh Gyle
Great customer service from George. Professional, friendly and informative experience

Resposta da Vodafone UK - Edinburgh Gyle
sol was so great and helpful today
with me being deaf great communication via computer

Resposta da Vodafone UK - Edinburgh Gyle
Saw a sales advisor quickly and service was excellent . Very clear guidance on pricing and current offers. Great service from Marc

Resposta da Vodafone UK - Edinburgh Gyle
Skye was very helpful and patient with me. She kept me informed and answered all my questions. A credit to your company

Resposta da Vodafone UK - Edinburgh Gyle
George was very patient and explained the plans and contract prices very clearly. I had considered a new phone as well as a new airtime plan but with his assistance I decided, for the time being, to change my airtime plan only and look at changing my phone after October when new iPhone is due out as cost was more than I wanted to pay.

Resposta da Vodafone UK - Edinburgh Gyle
Another great service from Vodafone at Gyle Shopping Centre. I was served by Calum, who was extremely helpful and explained everything very clearly. Friendly service with zero extreme sales pitch!

Resposta da Vodafone UK - Edinburgh Gyle

Resposta da Vodafone UK - Edinburgh Gyle
Marc was very helpful at sorting out a deal which gave us a broadband upgrade (new and better kit, same speed), together with a reasonable SIM deal to replace an expensive legacy O2 contract. Took a few minutes to sort “paperwork” and will be a few days before Sim is working and kit arrives, but happy with customer experience.

Resposta da Vodafone UK - Edinburgh Gyle
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