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Vodafone UK - Ely Opiniões 

132
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TrustScore: 5 em 5

4,8

Operadora de redes móveis
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19a High Street, CB7 4LQ Ely, GB

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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Holly was very helpful although I originally went in to Ely to buy earbuds which weren't available in store, she advised good places to buy. She also found me a great deal as my contract was coming to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Pleasant lad, I gave him 1 number wrong my account number but he told me don't worry as he asked me a couple of questions then he found my account. Told him next month 24 contract is Ending. He was ve... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Special Thanks to Thea in the Ely Vodaphone branch today who provided great support and guidance to arrange the best plan for an additional SIM for my daughter’s first phone. You were so friendly and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had a fantastic experience being served by Holly at the Ely stop. She was friendly, professional, and incredibly helpful throughout. Holly took the time to understand what I needed, explained everyt... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operadora de redes móveis
  2. Empresa de telecomunicação
  3. Loja de telemóveis
  4. Operador de Internet
  5. Serviço de hospedagem web

Sobre Vodafone UK - Ely

Escrito pela empresa

Brands Available Here: Vodafone & Three Visit Our Website - Vodafone Visit Our Website - Three

Informações de contacto

  • 19a High Street, CB7 4LQ, Ely, Reino Unido

4,8

Excelente

TrustScore: 5 em 5

132 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(132)

42 851 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

Harry was great

Harry was great, Gave me loads of advice and got me set up with my new s25 ultra in no time!

17 de fevereiro de 2026
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey Matt,

Thanks for the lovely review and fantastic support for Harry.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Had to visit Ely store

Had to visit Ely store in Cambridgeshire today and Thea was amazing and sorted my problem swiftly and professionally. Massive asset to Vodafone

14 de fevereiro de 2026
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Classificada 1 em 5 estrelas

Rude staff

Staff member in the Ely store was extremely rude,not sure her name but she said she was store manager. Won't be returning or recommending anyone else does.

2 de fevereiro de 2026
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey there,

Thank you for sharing your feedback, and I’m really sorry to hear about your experience in our Ely store. This isn’t the level of service we expect our customers to receive, and I completely understand how disappointing and frustrating this must have been.

I’d really like to look into this for you and address it with the store directly. If you’re comfortable, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Harry at the store in Ely

Harry at the store in Ely, Cambs was amazing. I could not find out why my apps had changed on my phone. I had tried everything. Harry sorted it out, no problem. I could not thank him enough. Great customer service.

30 de janeiro de 2026
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey Sandra,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Thea is so lovely, very experienced

Thea is so lovely, always very friendly.
I have seen her twice now for my phone upgrades.
She is always smiling, so helpful & very knowledgeable & very chatty while waiting for the checks to be done.
She’s the best

Thank you so much Thea for making this a very easy process

22 de janeiro de 2026
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey Ian,

Thanks for the lovely review and fantastic support for Thea.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

The person who I saw he was really nice…

The person who I saw he was really nice and he was helpful

21 de janeiro de 2026
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey Shakera,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Came in for some help about my bills…

Came in for some help about my bills and was hoping I could save some money. As I have multiple devices for my family, Thea was excellent and found these prices for all of my numbers shaving £30 off my total bill. She was a superstar, clearly very knowledgeable in her field. Absolutely recommend Vodafone-Ely and Thea for excellent customer service.

23 de dezembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey Shaun,

Thanks for the lovely review and fantastic support for Thea.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Excellent support with an upgrade…

I spent a considerable amount of time trading in my i phone 14 and upgrading it to an i phone 17, drawing up a new contract. This presented a challenge from my point of view, but with Harry’s excellent and very patient support this proved to be very straightforward,

24 de novembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey Stephen,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Thea was very helpful

Thea was professional, knowledgeable and helpful. She efficiently and politely explained new contract details and offer great value for money deals. Saved me some money and upgraded my device. Great service provided all round. Thank You

14 de novembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Really great advice

Really great advice, help and service from Thea. She was very knowledgeable. Nothing was too much trouble and she patiently explained answers to my naive questions!
I got the perfect phone and plan through the advice given.

10 de outubro de 2025
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Excellent customer service

We had a complex query but nothing was too much trouble. Really appreciated Thea's help and patience.

11 de outubro de 2025
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Excellent service and friendly advice …

I was given really useful information and help by Thea.
She was friendly and polite while being cheerful and amazingly patient
An unusually excellent service.

22 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great service from Harry

My phone died and I needed to get another one quickly. Harry was helpful, patient and ensured I got a contract that was right for me.

20 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Exceptional experience at Ely store

I was thinking about upgrading using the Vodafone app but passed the Vodafone store and popped in to look at options. I was assisted by Ana and was so impressed with her that i decided to upgrade in store. I had just 30 minutes until an appointment but Ana worked quickly to ensure everything was completed in record time. I think the overall level of service Ana provided was EXCEPTIONAL and i would definitely choose to upgrade in store over doing it online to benefit from this high level of personalised support and experience. I love my new phone, feel i got a very reasonable deal and cant thank Ana enough: she was truly outstanding.

2 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

We appreciate you sharing your fabulous experience in our store. We're happy to hear that you received exceptional support and a great deal. Thank you for recommending our in-store upgrades.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Harry was fantastic

Harry was fantastic! Asked questions to find out what I needed from new phone and contract & found me a brilliant new deal - cheaper than what I was paying! He was thorough & gave me options to consider giving me plenty of time to think about options. Highly recommend, thank you Harry for your help :)

19 de agosto de 2025
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey Megan,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Thanks to Thea in the Ely store made my…

Thanks to Thea in the Ely store made my upgrade easy and got the best deal for me.thank you very happy customer.

21 de agosto de 2025
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey Miss zoe loveridge,

Thanks for the lovely review and fantastic support for Thea.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Thank you Ana from Vodafone Ely Shop…

Thank you Ana from Vodafone Ely Shop for all your help and expertise

30 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great technical support from Ana

Ana helped me transfer my mobile number to my new Vodafone SIM. She was friendly, clear and super helpful and saved me a lot of stress.

30 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey Katharine,

Thanks for the lovely review and fantastic support for Ana.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Thea is a superstar!

I live in the Midlands but as I've had such good customer service from the Ely branch before have returned. Thea is a superstar, so knowledgeable, patient and friendly. Thank you

12 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey Carol,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Thea was exceptionally helpful

Thea was exceptionally helpful, third time she has upgraded me and as always knew what was needed. Will be back when due again. Friendly service.

19 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Ely

Resposta da Vodafone UK - Ely

Hey Sally,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Thea.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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