Holly was very helpful although I originally went in to Ely to buy earbuds which weren't available in store, she advised good places to buy. She also found me a great deal as my contract was coming to... Ver mais
A empresa respondeu
Localização
Alterar localização19a High Street, CB7 4LQ Ely, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Pleasant lad, I gave him 1 number wrong my account number but he told me don't worry as he asked me a couple of questions then he found my account. Told him next month 24 contract is Ending. He was ve... Ver mais
A empresa respondeu
Special Thanks to Thea in the Ely Vodaphone branch today who provided great support and guidance to arrange the best plan for an additional SIM for my daughter’s first phone. You were so friendly and... Ver mais
A empresa respondeu
I had a fantastic experience being served by Holly at the Ely stop. She was friendly, professional, and incredibly helpful throughout. Holly took the time to understand what I needed, explained everyt... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Ely
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
19a High Street, CB7 4LQ, Ely, Reino Unido
4,8
Excelente
132 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The service HARRY at Ely store by
The service at Ely store by
HARRY. Was very helpful with my phone coverage and getting it reset properly by himself
16 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you!
Super service! Thank you Thea, you were so calm and helpful. I really appreciate the excellent service in getting me set up with a great deal on my broadband.
14 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hey Laura,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thea in Ely Branch. Superb customer service
Been with Vodaphone for 9 years now.. and the staff in branch are fabulous. Went in just before Xmas to order a new phone. I have 4 contracts for phones and a broadband contract. Thea served me both in December and yesterday 9/07/25. She takes the time to go thru the best deals and explains things very clearly. Truly an asset to the Company and nothing is too much trouble for her customers
9 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tuhin was very helpful and understood…
Tuhin was very helpful and understood what I required, wasn’t pushy or hard selling at any point. Very friendly and pleasant gentleman to deal with and a credit to your store in Ely.
28 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hey Sadie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New phone purchase
Needed new phone and Tuhin of Vodafone really helped in a totally professional manner. Great asset to the company.
14 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hi Steve,
We're happy to hear that you had a positive experience getting a new phone.
Thanks,
Vodafone Social Media Team
Thea made us feel welcome and help us…warm welcome from Ely
Thea made us feel welcome and help us with everything like she always does. Very efficient and very knowledgeable.
28 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hey Jackie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thea was absolutely brilliant
Thea was absolutely brilliant, my wife and i both came in to the store to look for an upgrade and Thea was patient and explained everything thoroughly and answered every question that we had, made the whole process very easy!
31 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hey Joshua,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Thea.
This is the second time I have been served by Thea. Her calm, helpful manner makes the whole process easy. She gets the best deals with no hard sell. 😁
24 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone visit
I usually dread going into a phone shop but today was exceptional
Went in to get a run down of my latest bill and Ana couldn't of been more helpful. So thoughtful and explained everything in detail.
Excellent customer service from a lovely lady
19 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hey Mel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Changing my tariff …
Really helpful and once Ana understood what I was asking for she was extremely helpful and friendly.
1 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hey Jane,
Thanks for the lovely review and fantastic support for Ana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thea made the change of phones and…
Thea made the change of phones and contracts easy and was super helpful and patient throughout the process
11 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hey Michael,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thea was absolutely brilliant
Thea was absolutely brilliant! Professional, knowledgable, polite and understanding when my technology knowledge is not the best!! Thank you for making the upgrade an easier experience and for all your time spent with me.
7 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hey Rachel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really lovely person
Really lovely person. Knowledgable and personable.
8 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hey Tracy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant experience today
Brilliant experience today, served by Olly in Ely. I felt really satisfied with explanations and suggestions to sort out the best plan and I’m very happy I stayed with Vodafone!
5 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hi,
We really appreciate your wonderful review and the amazing support for Olly.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Vodafone UK in Ely offers great…
Vodafone UK in Ely offers great customer service. Ana and Thea were professional and friendly, while Oliver helped save £50 on monthly contracts. It's clear the staff genuinely care about meeting customer needs and finding the best plans available. Overall, a reliable and helpful local store making upgrades and queries hassle-free. 4/5 stars!
10 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hi Arbinder,
We appreciate your wonderful review and are thrilled to receive your positive feedback. Should you need any help, feel free to contact our Social Media team via these channels:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Best wishes,
Vodafone Social Media Team
Olly was extremely helpful
Olly was extremely helpful, he helped me pick out a new phone and found a good plan to go with it. He was very polite and made sure I was happy with everything. He really did go above and beyond.
29 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hey Alison,
Thanks for the lovely review and fantastic support for Olly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hey *CUSTOMER NAME*,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Xat vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thea is the best
Thea is the best. I tried to pay my device fully but I couldn't do it on the app. When I called customer service I could only do partial payment. Thea is a star. She managed to get the payment through in a few minutes.
28 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hi Ana,
Thank you so much for your kind words! We truly appreciate your feedback.
If you ever require assistance, don’t hesitate to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thanks once more,
Vodafone Social Media Team
Explained everything really well and…
Explained everything really well and was friendly and gave good advice
22 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hello Eppie,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ana is the best for your brunch in Ely
Ana is the best for your brunch in Ely, always excited to help and always put a smile with her service !
Thank you for being a part of Vodafone
21 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hi Cristian,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Terrible service in the Ely store…
Terrible service in the Ely store today. When I arrived the two staff were serving people, but at no point did they acknowledge I was waiting. When one set of customers left I went to pick up the iPhone I had ordered online. It was painful… Ana asked for my phone number, then claimed it was the wrong number of digits in a very accusatory tone. After repeating my number several times I suggested looking for order a different way. I gave her my order number, which she entered incorrectly, then eventually found my order. There was no real desire to help, no apology for the frustrating experience, and barely a thank you, she would’ve bern quite happy for me to leave without my phone. Definitely won’t recommend this store to anyone in Ely.
13 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Ely
Hi Helen. It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone. Please accept our sincere apologies on behalf of the Ely team.
Vodafone Social Media Team
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