I've been a Vodafone customer for 30+ years, & the help I was given by Crys at the Gloucester store reinforces why I've stayed with them. I'd had an issue following a usual phone update, but combin... Ver mais
A empresa respondeu
Localização
Alterar localização2 Southgate Street, GL1 2DH GLOUCESTER, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Kellie was so helpful today when sorting my new mobile out. I can’t recommend her enough! Always approachable, friendly and really supportive! I have visited Kellie several times since I’ve been with... Ver mais
A empresa respondeu
Kellie helped me sort out WiFi and a new sim card today. She has literally made me day..... My year even!!! She was so kind and friendly and I will recommend to all my friends and family A credit to... Ver mais
A empresa respondeu
We visited the Gloucester branch on the 11.06.2025 in search of upgrading and adding an additional contract. However there were some obstacles that made it difficult. Kelly went above and beyond to he... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Gloucester Southgate
Escrito pela empresa
Informações de contacto
2 Southgate Street, GL1 2DH, GLOUCESTER, Reino Unido
4,9
Excelente
528 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Zaid has been very helpful for me to…
Zaid has been very helpful for me to swich to Vodafone
14 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Fantastic Service
Amazing service today, Kellie was so helpful and got us a brilliant deal on upgrades.
13 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hi Emma,
Thanks for taking your time to share this experience in store with Kellie. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Kellie was very helpful with sorting…
Kellie was very helpful with sorting out my new phone. Would recommend asking to speak to her if possible
13 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hi Jo,
These are lovely kind words of feedback for Kellie. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Crystal was very professional with…
Crystal was very professional with great customer service skills I will definitely pass on Vodafone to my friends and family
11 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hi. Thank you for your review for Crystal. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited your Gloucester store today
Visited your Gloucester store today, I believe my partner Jo has left a previous review about our need to visit, and received exceptional service from Kellie. Best service I have received in any store, not just a Vodafone store, in years. The service received today was so good I will now be visiting this store for any future upgrades/contracts/purchases for my business rather than doing it online!
7 de fevereiro de 2025
Opinião espontânea
Kellie is an asset to your Gloucester store!
Today my partner and I visited the Gloucester store to pick up a phone we order at 9:45pm the night before. We were greeted straight away by Kellie who was amazing in assisting us with our collection so much so we ended up taking out an additional sim only contract while we were there. This sim only contracted was needed for the phone we were upgrading and we was not going to initially do this in store as we thought it would be a long winded process vs getting one online however due to the exceptional service we were already receiving we were comfortable enough to get one sorted there and then and only took less 5 minutes! The deal we got aswell was much better than online and was the same cost as what we had found online the previous night with who we was thinking was the cheaper companies, such as lebara. We also needed a charger for the new phone due to the change in ports and Kellie was even honest in recommending one that was cheaper than Apple but delivered the same service. It was so lovely to have someone honest rather have a hard sell to the more expensive products.
All in all the service was great, the atmosphere in store was welcoming and comfortable, and has brought back the confidence of shopping in stores rather than online. We will definitely be visiting this store for any of our future phone purchases/upgrades. Well done Vodafone, please keep employing people like Kellie… I hope you reward your staff as much as they are rewarding you with their positive, friendly approach to your customers which will keep them loyal and coming back for years to come.
7 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hey Jo, It's always great to see when a member of our team's so helpful, and was able to save on your upgrade costs. Thanks for your awesome feedback for Kellie. All the best, The Vodafone Social Media Team
Kellie was absolutely fantastic
Kellie was absolutely fantastic, very helpful and got me exactly what I was after for a good price.
7 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hi Callum, It's great to see Kellie was able to find you the prefect deal ☺️ Thanks for your feedback, The Vodafone Social media Team
Really helpful member of staff
Kelly has helped me twice and each time she goes above and beyond. Efficient, polite and really friendly lady. Thank you 🤩 date of visit approximate 👍
30 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hey Mandy, This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl Thanks again, Vodafone Social Media Team
Today I was served by Kellie
Today I was served by Kellie. Hands-on, very helpful and quick (and yet time for a nice conversation).
Must say I'm never disappointed in this store.
6 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hi Bo,
This is a great review for Kellie. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Popped into your Gloucester branch…
Popped into your Gloucester branch today and Tom taught me some tech skills. He was very patient and I learnt a great deal very quickly. He's a credit to your team.
6 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hi Robert,
This is a great review for Tom. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Very helpful
Kellie was very helpful and solved my enquiry very efficiently, whilst being very polite too!
4 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hello, Thomas,
That’s lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful and informative
Jamie was Very helpful and informative. Great customer service.
2 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Amazing prompt service with clear…
Amazing prompt service with clear information catering to our needs
Server Jamie
1 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
My partner and I spent time with Kellie…
My partner and I spent time with Kellie who guided him through the process of changing going his phone and broadband deal. She was so lovely, helpful and approachable! Even though it wasn’t me changing my phone I really enjoyed the whole experience and wouldn’t hesitate to recommend Kellie as a salesperson to anyone else.
1 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Zaid did his very best to help me with…
Zaid did his very beat to help me with my issues… best tech guy in the Gloucester team. Thanks
21 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hi Daniel,
Thanks for your review for Zaid. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Kellie was very helpful and…
Kellie was very helpful and knowledgeable. I felt at ease with her and will always return to ask for her personally. Thankyou so much kellie
20 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hello,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Kellie.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jamie was brilliant
Jamie was brilliant, clearly explained my new contract details without over complicating things and was polite, friendly and honest. Would definitely recommend 👍
19 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hello, Paul,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Jamie.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from Viktoria
Great service from Viktoria. Quick and easy trip into Vodafone to upgrade early.
18 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hi Linda,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Crystal listened carefully to my issues…
Crystal listened carefully to my issues with my existing plan, offered a much better option and had the patience to sort it all out on the day. Two days later when I returned my old phone and needed help redeeming my free gift the two members there were extremely helpful and sorted everything out for me. Extremely pleased with all the staff at this branch, Gloucester Cross
17 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hi Derek,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Kellie very polite and has excellent…
Kellie very polite and has excellent customer service but she was scared of my horror tattoos lol
I am normally reskly anxious coming into shops but Kellie made me feel relaxed and I'm very happy
14 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Gloucester Southgate
Hi Abigail,
This is lovely feedback for Kellie. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.