Vodafone UK - Hackney Opiniões 

120
•
TrustScore: 5 em 5

4,8

397-399 Mare Street, E8 1HY LONDON, GB

•

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

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Classificada 5 em 5 estrelas

Mo was very helpful, he helped me to transfer the data from my samsung to my new iPhone. Vodafone Hackney has very good customer service.

A empresa respondeu

Classificada 5 em 5 estrelas

I have been using Vodafone for 13 years. Normally I Use the store at Mare Street, Hackney. The reason being is that the accessibility and customer service suits me. There have been a couple o... Ver mais

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Classificada 5 em 5 estrelas

I’m an international student who needed to set up a UK number. Nikki helped me figure out the best plan for me so that I could keep my international number and pay as little as possible for my new pla... Ver mais

A empresa respondeu


Informações sobre a empresa


Informações de contacto

  • 397-399 Mare Street, E8 1HY, LONDON, Reino Unido

4,8

Excelente

TrustScore: 5 em 5

120 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(120)

42 851 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Rude and Unprofessional Advisor

Today, at around 14:55, I went to Hackney Vodafone to exchange my phone to a different colour. I approached one of the workers at the “Ready to Help” desk (he had a grey cardigan, quite young). He told me that I am unable to do an exchange and Vodafone ONLY does returns in order to change the colour. I told him I had been on the phone with Vodafone and he said “I don’t know what to tell you, it will affect your credit”. I then left the store and was told by Vodafone that it is not needed to run a credit check.

He was very rude, unprofessional, and had me travel all the way to the other side of London to get a simple dolour change. Absolutely ridiculous. I am extremely disappointed with the level of service I received, and it has eroded my confidence in the brand. I ended up cancelling my contract all together as it is before the 14 days of purchase.

Your worker has a nasty attitude.

21 de dezembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hi Jaden,

I am sorry this has happened as this is absolutely not the experience we ever want any of our customers to have.

So we can investigate this further and get this dealt with, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Very good very helpful lovely work from…

Very good very helpful lovely work from sonny and jason

21 de dezembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great service

Great service, Azmol restored my faith in Vodaphone. Thanks

8 de novembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hey Shanur,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Jason was professional very friendly…

Jason was professional very friendly and took his time and attention with me and my family to find the best deal available.

23 de outubro de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hey Randy,

Thanks for the lovely review and fantastic support for Jason.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Expert and Friendly service

I had my phone pickpocketed and came here to sort it out. Jason was extremely helpful and informative about the process, and the current deals they had, as well as picking the right plan and the right phone.

Overall the experience was very professional and friendly, and he made sure I had the best experience.

While serving me, he made sure people were not waiting in vain as well. Great staff.

2 de outubro de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hey Gaye,

Thanks for letting us know what an amazing job Jason did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

The staff were extremely friendly and…

The staff were extremely friendly and helpful both times I visited in the last week, amazing service!

18 de setembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hey Kelly,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great experience with Jason and Azmol…

Great experience with Jason and Azmol today at the vodafone store in hackney! They've helped me get a sim card after a long wait with other service providers and made the whole experience very pleasant. Would recommend !

1 de setembro de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Classificada 5 em 5 estrelas

Joy was really helpful and quick at…

Joy was really helpful and quick at sorting out my needs

29 de agosto de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hey Maria,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Jason was very kind and extremely…

Jason was very kind and extremely helpful and patient with my questions and requests.

29 de agosto de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hey Beatriz,

Thanks for the lovely review and fantastic support for Jason.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great customer service !

Great customer service !
I wanted to change my mobile network to Vodafone and went to the store , the staff was very friendly.
I was taken care from Alesia, with her assistance I got the best offer I could get and I am very happy with that .✌️

7 de agosto de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hey Dani,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Made me feel very welcomed

Made me feel very welcomed, the new trainee was very friendly and bubbly

31 de julho de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Came into store to browse their sim…

Came into store to browse their sim only offers and was greeted by Mahfuz, he was well spoken and provided great customer service, made me feel at ease and not pressured into buying anything and he had great knowledge on what vodaphone offers

1 de abril de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hi Shakil,

Thanks for taking your time to share this experience. It's lovely to hear this review for Mahfuz.

We're always here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Classificada 5 em 5 estrelas

Mahfuz was an amazing assistant to help…

Mahfuz was an amazing assistant to help me get set up with Vodafone, thank you!

1 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hey Sakib,

Thanks for taking the time to leave your review. Always great to receive nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Brilliant service

Brilliant service, the person working was mahfuz. was very nice and explained everything i asked perfectly. Get him a promotion.

4 de abril de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hi Niz,

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Sonny the tech genius!

Amazing, “Sonny” was extremely friendly helpful and understood what I needed and overall amazing He helped me with amazing tech service too. Setup phone and gave me clear advice.

25 de abril de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hi Rahib,

Thank you for your review. It's always lovely to read such nice feedback. I'll be sure to send this over to Sonny. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great store- excellent customer service…

Great store- excellent customer service and clean and organised environment makes for an enjoyable shopping experience. One employee in particular, Mahfuz, was a stand-out and a true gentlemen with a warm charisma and helpful approach

13 de abril de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hi there,

Thank you for your review. I’ll be sure to pass on the feedback for Mahfuz. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Excellent Service at Vodafone

I recently visited a Vodafone store to switch my SIM, and Mahfuz was the representative who assisted me. Mahfuz was knowledgeable, professional, and courteous throughout the process, ensuring that I was comfortable and satisfied with the new SIM.

He patiently explained everything I needed to know about the SIM swap and took the time to answer all of my questions. He went the extra mile to ensure that everything was set up correctly and even showed me how to use the Vodafone app on my phone.

Overall, I had a great experience with Mahfuz, and I would recommend him to anyone who needs help with their Vodafone service. Thank you, Mahfuz, for your excellent service!

1 de maio de 2023
Opinião espontânea
logótipo da Vodafone UK - Hackney

Resposta da Vodafone UK - Hackney

Hi Abdullah,

Thank you so much for your review. It's always great to hear positive feedback. I'll be sure to pass this on to Mahfuz. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

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Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

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