Hi I experienced an outstanding customer service with one of the team member JAS or JAF ( I don’t remember exactly). He solved me the issue I had with my plan around 3 years and I never get the ri... Ver mais
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Localização
Alterar localizaçãoUnit 29 - 30 Lower Ground Floor The Arcade, E20 1EH London, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Cannot thank Tanim and Mo enough. I swooped to a Vodaphone mobile plan last week. Was unable to connect to mobile data for 7 days. Visited Vodaphone and was given a replacement SIM card. Still no mobi... Ver mais
A empresa respondeu
Callum at Westfield Stratford City branch was so great with helping with my network issue. Lovely chap, welcoming and helpful. While he was fixing the issue, we got info on vodafone broadband and also... Ver mais
A empresa respondeu
I want to give 6 stars instead of 5 stars to consultant Mustafa. He is the only one I have ever met who likes working here. If there is a way to thank your best employees, then he definitely deserves... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - London Stratford
Escrito pela empresa
Informações de contacto
Unit 29 - 30 Lower Ground Floor The Arcade, E20 1EH, London, Reino Unido
4,8
Excelente
525 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Awesome team member
I had a great experience with Stratford Vodafone thanks to Melike, who was incredibly helpful, patient, and professional. She explained everything clearly, made sure I understood my options, and went the extra mile to resolve my issue quickly. Her friendly attitude and genuine approach made a big difference, and she’s a real asset to the team.
23 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey Caner,
Thanks for the lovely review and fantastic support for Melike.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing worker very helpful women and…
Amazing worker very helpful women and she took care of all my needs. Outstanding work by melike at the stratford branch
23 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey Baron,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jenny ⭐️⭐️⭐️⭐️⭐️
20 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jenny at Vodafone is professional
Jenny at Vodafone is professional, helpful, and easy to work with. She communicates clearly, handles challenges calmly, and always goes the extra mile to support customers. A reliable and valuable team member.
20 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey Emmanuella,
Thanks for the lovely review and fantastic support for Jenny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a great experience with Zehra at…
I had a great experience with Zehra at Vodafone. She was incredibly helpful, patient, and knowledgeable throughout the entire process. Zehra took the time to clearly explain all the options available to me and made sure I fully understood everything before making a decision.
Her friendly attitude and professionalism really stood out, and she went above and beyond to ensure I left satisfied. It’s rare to come across such excellent customer service these days, and Zehra is a true asset to the Vodafone team.
I would highly recommend asking for Zehra if you need assistance—she genuinely cares about her customers and delivers outstanding service.
18 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gabriel was so helpful!
Gabriel the repair specialist in Stratford really helped me and my family out.
We were in distress as we had a phone stolen - Gabriel helped immensely in getting a ESIM and setting up my new phone with my sim. I’m so grateful after so much distress.
Ayub was also super friendly and helped us get to the right person.
13 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey Salim,
Thanks for the lovely review and fantastic support for Gabriel and Ayub.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great team! Many thanks for your help.
I returned a phone honor magic phone after having some issues. Alhuda and Mya were really excellent and helped me change it to a pixel which is great. I would highly recommend the Stratford Westfield store! Excellent team. Many thanks!
31 de janeiro de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5 star service from Calum
The advice and support which Calum provided me was fantastic. His customer service skills were so good. He listened to me and answered my questions clearly. He then supported me to select a contract which was more appropriate for my requirements. Thank you Calum. You are an asset to the store!
9 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey Joanne,
Thanks for the lovely review and fantastic support for Calum.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service
The advisor or customer care assistant Melike was very patient and detailed in her explanation,she was very informed about the product and I felt well supported to make the very best choice for me.Thank you Melike
5 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey Salvatory,
Thanks for the lovely review and fantastic support for Melike.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hazal at Stratford was excellent
Hazal at Stratford was excellent. As a non-tech person she was so polite and helpful and sorted out my phone and broadband so easily.
5 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey Fleur,
Thanks for the lovely review and fantastic support for Hazal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The agent is Mahnoor she is a best one…
The agent is Mahnoor she is a best one in the Vodafone agent. Very friendly and helpful.
Thank u so much for helping.. 😊
3 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey Shah,
Thanks for the lovely review and fantastic support for Mahnoor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best service
Best service. And Miss Mahnoor is so supportive. Thank you.
3 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey Muhammad,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gabriel is the one!
The experience was so great, Gabriel made everything so much easier. He was very informative and answered all the questions we had. Whenever we come back to Vodafone, we’ll be asking for him. 10/10
2 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came into store today to buy a phone
I came into store today to buy a phone, i have been with vodafone for 15 years, this was the first time i have experienced the worst customer service from priscilla and fajar and the manager decided to disappear when there lies started unfolding about having stock within 30 mins saying it’s reserved for online order after making me wait over an hour with an elderly lady disappointed with vodafone team
2 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey Taylan,
Thank you for taking the time to share your experience. We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm, or use webchat through this link: vodafone.uk/2LCJiTm. Alternately you can contact our social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
The assistance was at the highest level!
2 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thank you Jenny!
Amazing helpful assistant! Jenny at Westfield Stratford store helped a very nervous buyer upgrade to a new phone with no fuss at all & no hard sell.
25 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey Julia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Yusef in Stratford was fantastic
Yusef in Stratford was fantastic, extremely efficient, personable and professional. Excellent service 😊
22 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey Kenneth,
Thanks for the lovely review and fantastic support for Yusef.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Today I been to Westfield Vodafone…
Today I been to Westfield Vodafone store. However I was amazed to served by Ahmed. He is really intelligent and knowledgeable I would say.
Keep it up….truly he tried to get me some good deals to take my new network.
Very very helpful.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey Ishrat,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ahmed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Yusef has been an amazing help for us
Yusef has been an amazing help for us. He listened to us very considerately and took into account our issue and was able to guide us in the right direction to get the issue resolved and was able to suggest a suitable sim plan which was perfect ! He took his time to ensure our needs were met ! thank you again Yusef !!
17 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - London Stratford
Hey Lara,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Парень по имени Faraz с бейджиком Adil…
Парень по имени Faraz с бейджиком Adil очень пренебрежительно разговаривал со мной. Я просила помочь мне поменять адрес доставки так как не смогла сегодня получить посылку и каждый день отпрашиваться не могу с работы , объяснила что мне нужно получить по другому адресу, он сказал иди в DPD это не мы отправляем.
Я сказала что у меня нет их номеров а на почту не отвечают он все равно говорил иди туда. Я попросила пригласить старшего сотрудника он сказал что является старшим, на что я ему ответила, тогда решите пожалуйста этот вопрос , на что от пригласил другого человека ,ужасный сервис их отделения. второй парень с бейджем Ozzy начал помогать.
В целом сотрудник который принимал заявку в воскресенье был очень вежлив и приятный , все рассказал объяснил, сегодня же меня разочаровали ваши сотрудники, спасибо и парню в очках имени не запомнила , он был очень вежлив и старался помочь . Сотрудник Ozzy помог и пообещал что доставку осуществят по новому адресу как только обновиться база в течении 24 часов Максиму 48 часов сказал . Посмотрим как доставят и когда .
17 de fevereiro de 2026
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.