Fatema in Luton was amazing very helpful the service I received was over and beyond. She address all my questions and she set up my new IPhone 18 pro max. Fatema Customer service skills was very co... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 75 The Mall, LU1 2TF Luton, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Was served by Mustafa and was really patient. He helped us transfer all our data over and has been absolutely brillient and calm with us. Would recommend to others.
A empresa respondeu
I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade. Both times she found me really g... Ver mais
A empresa respondeu
Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Luton
Escrito pela empresa
Informações de contacto
Unit 75 The Mall, LU1 2TF, Luton, Reino Unido
4,9
Excelente
410 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I’ve had a great experience with Kate…
I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade.
Both times she found me really good deals and made the whole process smooth and straightforward. She’s knowledgeable, helpful, and genuinely looks out for the best options for her customers.
Highly recommend asking for Kate if you’re visiting Vodafone!
3 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey Sophie,
Thanks for the lovely review and fantastic support for Kate.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone store visit
I recently visited the Vodafone store and had an excellent experience thanks to Kate. From the moment I walked in, she was friendly, approachable, and genuinely interested in helping me find the right phone.
Kate was incredibly knowledgeable and took the time to explain all my options clearly, without making anything feel rushed or overwhelming. She listened carefully to what I needed and made thoughtful recommendations that suited both my preferences and budget.
What really stood out was her patience and professionalism throughout the whole process. She made everything smooth and stress-free, and I left feeling confident in my purchase.
It’s rare to receive such attentive and personalised service these days, and Kate is a real credit to the Vodafone team. I would highly recommend speaking with her if you visit the store!
3 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hi Kyle, thank you so much for your wonderful review and the amazing support you’ve shown for Kate, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Fatima
Very professional advice and service. 100% satisfied. Coming out with good plan and happy to continue next two years of my experience with Vodafone
2 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent Service from Michael and Team
I recently visited Vodafone for assistance with a service, and I had an excellent experience. The manager, Michael, along with his team, were all incredibly polite, friendly, and professional.
Michael stood out for his calm, smart, and confident approach. He listened carefully, explained everything clearly, and made sure all my concerns were fully resolved. His team also provided equally warm and attentive support, making the entire experience smooth and comfortable.
I was truly impressed by how helpful and welcoming everyone was. It’s not often you come across such genuinely kind and dedicated customer service.
Overall, I’m extremely satisfied and grateful for the outstanding service I received. Thank you, Michael and your wonderful team, for such a great experience.
21 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey Nishat,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sabir was a masive help
Sabir was a masive help. So polite amd respectful and nice to talk to. Hire more people like him
12 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Luton
Hey,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by Mustafa
Was served by Mustafa, Loved the service, has been brilliant and was smooth with the service, would recommend to others!
10 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey Emmanuel,
Thanks for the lovely review and fantastic support for Mustafa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Luton
Hey Subbubhargav,
Thanks for the lovely review and fantastic support for Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
JAMIE BELLAS Great customer service
JAMIE BELLAS made the transaction easy to understand went through the differences of types of phone prices and just made day great
31 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey Hamid,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I was very happy for me to comunic with… Fatema
I was very happy for me to comunic with Fatema , it was a very nice woman and very helpful, she was try his best to help me.
31 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey Gisca,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fatema
very good the customer service. Fatema was very kindly and friendly and she was helping us with our problems. I will recommend her anytime. She very nice and polite. 5 stars for her and her customer service and support
30 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey Stanculea,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fatema was very nice
Fatema was very nice. She was helping me and my husband and we are very happy with her customer service 💯💯
30 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey Adriana
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fatema gave me good customer service…
Fatema gave me good customer service while I was switching to pay as you go to monthly plan option
29 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey Amal,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Luton
Hey Charlene,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Your customer service Fatema sorted out…
Your customer service Fatema sorted out mistakes made in my contract.
She is very professional and friendly.
She did a good job.
17 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fatema and Mustafa were very helpful in…
Fatema and Mustafa were very helpful in meeting my service needs as a visitor to England.
17 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey there 👋
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
very good experience with fatema gave…
very good experience with fatema gave me good deals happy with the customer service
14 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey Raja,
Thanks for the lovely review and fantastic support for Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I would like to share my extremely…
I would like to share my extremely positive experience at the Vodafone store in Luton, especially regarding the outstanding support I received from Michael, the store manager.
For nearly two years, my credit score was negatively affected due to an issue related to my Apple Watch Series 9 contract. When I contacted customer care multiple times, they informed me that I only had two device balances and could not find any record of the watch contract that was impacting my credit file. Even when I visited the store previously, the team tried to help but couldn’t locate the issue.
However, when I visited again last week, Michael personally took the time to thoroughly investigate the matter. He showed exceptional professionalism, patience, and dedication. Within just one week, he successfully identified and resolved the issue that had been affecting my credit score for such a long time.
I truly appreciate his commitment and outstanding customer service. It’s rare to find someone so genuinely willing to go the extra mile to help a customer. Because of Michael’s support, my long-standing issue has finally been fixed.
If anyone needs reliable and professional assistance, I highly recommend visiting the Vodafone Luton store and asking for Michael. He provides the best customer service I have ever experienced.
Thank you again, Michael!
3 de março de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey Racherla,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I am really happy with Fatema’s…
I am really happy with Fatema’s service,
She really kind.
28 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jamie is a star.
Jamie was fantastic and above and beyond in all expectations. Sincere friendly and relatable service during a difficult time. Honestly cannot thank you enough for your kindness and professionalism. An asset.
25 de fevereiro de 2026
Opinião espontânea
Resposta da Vodafone UK - Luton
Hey Benjamin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.