Fantastic service. Friendly and helpful staff. We bought 2 new phones & contracts and even though one of our phones was lost in USA and we were switching networks they solved all our problems. Huge th... Ver mais
A empresa respondeu
Localização
Alterar localização85 Northbrook Street, RG14 1AE Newbury, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great customer service with Alex, helped, explained all of it nicely and smoothly, highly recommend for the future customers. Easy going person and fully knowledgeable about the work that he does, mo... Ver mais
A empresa respondeu
Adam was great and helped me save money on my broadband moving from sky also saved me money on my phone and also let me walk out with a new samsung tab as well and puts a customer at their ease.... Ver mais
A empresa respondeu
Very good service by Jemima Spoke me through the process of getting a new SIM and the benefits of Vodaphone over my previous contractor, ID.
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Newbury Northbrook
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
85 Northbrook Street, RG14 1AE, Newbury, Reino Unido
4,7
Excelente
374 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very good service by Jemima
Very good service by Jemima
Spoke me through the process of getting a new SIM and the benefits of Vodaphone over my previous contractor, ID.
26 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Saul,
Thanks for the lovely review and fantastic support for Jemima.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent and speedy service
Jemma was very professional and friendly. She transferred my number to another phone in no time flat! Thank you Jemma.
23 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Fiona,
Thanks for the lovely review and fantastic support for Jemma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic Team
Fantastic service. Friendly and helpful staff. We bought 2 new phones & contracts and even though one of our phones was lost in USA and we were switching networks they solved all our problems. Huge thanks to the wonderful staff who helped us including Jemma, Angelo, Selena & Adam. From now on we will definitely be staying with Vodafone. From: Major James Motherwell MBE & Patricia Motherwell (former government security department).
23 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Trish,
Thanks for the lovely review and fantastic support for Jemma, Angelo, Selena and Adam. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service with Alex
Great customer service with Alex, helped, explained all of it nicely and smoothly, highly recommend for the future customers.
Easy going person and fully knowledgeable about the work that he does, more lovely people like him in the industry. Jakub
22 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Jakub,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam was great and helped me save money…
Adam was great and helped me save money on my broadband moving from sky also saved me money on my phone and also let me walk out with a new samsung tab as well and puts a customer at their ease.
He is amazing
21 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Julia,
Thanks for the lovely review and fantastic support for Adam. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam was amazing not only with my…
Adam was amazing not only with my daughters new phone but also setting me up as a customer and reducing my monthly bills with my broadband and phone contract
20 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Claire
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The worker that served me Adam (wada)…
The worker that served me Adam (wada) was very helpful to me and my mum . He was able to provide me with my new phone as well as my broadband switch .
20 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Kirsty,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Newbury Northbrook
Hey Nick,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What a sham…
We've had Vodafone broadband for 4or 5 years,the prices have been creeping on, but at last on 26th August 2026, I've received email saying that now I'm eligible for renewal broadband for exciting £24/ month. The link, as usual, didnt work, so on 28th August I went to Vodafone Newbury shop for help. After having spent an hour or so at the shop, having spoken with technical people on the other end of the line, I was told that there was a problem that they couldn't explain and my best option was to go home and try on line later on, or even better to speak to someone. Later in the day, I spent another half and hour or so, but the girl couldn't help either. I was told that she had to raise the case and she promised to call me next day. The call has never came... However, during that time different offers for winning brand new Mazda, another broadband offer or renewing my mobile kept coming. After a week, on 6th September, I wrote a letter to the head of customer service at Newbury Headquarters asking to look into the situation and renew broadband contract at the offered price £24/month. Another 10 days
gone, and I am still waiting for the reply and the problem solved. In the meantime, the offers of "exciting news" are still coming. What a sham.!!!
16 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Sigita,
I am sorry to hear that you have been experiencing issues with your broadband. If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Selina was polite but chatty and did…
Selina was polite but chatty and did just we asked. She also gave useful tips
15 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good
Adam was incredibly helpful and explained the process well!
8 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Patrycja is a gem
Patrycja is a gem. She was a really great help to open a business account and adding several numbers to it. (took 3 hours) Efficient, kind and helpful.
7 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Melinda This is fantastic to hear! We really appreciate the feedback about the efficient, kind, and helpful assistance provided for setting up a business account and adding numbers.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Adam has been very helpful throughout…
Adam has been very helpful throughout the process.
7 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
This is fantastic to hear! We really appreciate the feedback about the helpfulness you experienced throughout the process from Adam.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Friendly service
Friendly, informative, very knowledgeable, it was a pleasure having a problem and getting it sorted out, quickly and efficiently
4 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Avril,
Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I took out a contract with Vodafone…
I took out a contract with Vodafone five months ago and a new phone for which I'm paying for. I've had several issues with the phone like just trying to log in to account and several other accounts but I don't receive the code by sms to login. I have been on the phone for hours also in the local Vodafone shop.they agree the phone is faulty and said the only option is to send it away for repair which will take two weeks but they can not loan a phone to me in the meantime Unfortunately I'm 70 years old and need a phone for hospital and doctors messaging. They will not supply a spare phone which is i think is outrageous. They said otherwise take the phone to EE shop they will get it repaired and give me a phone to use while mine is repaired. Absolutely no customer care whatsoever. And why should I have to take it to a different company!!!.
I will never use Vodafone again
Absolutely diabolical company customer service is as bad if not worse.
Update, so now I have to contact them to make a official complaint, I've done that over the phone and in store on several occasions, I've got to contact them again this is what I'm saying about Vodafone customer service, absolutely diabolical if you have a problem. They just don't want to know.
Absolutely disgusting.!!!!!!
3 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hi Terry,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Went to the Newbury store and was…
Went to the Newbury store and was helped by Gemma, she was very patient with me and explained each step (broke down costs etc)
I’ve been with 3 a long time and by far this has been my best experience.
Well done Gemma
1 de setembro de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Colette,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Newbury Northbrook
"Hey Stephanie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Came into store after having a panic…
Came into store after having a panic over my phone. Josh was so kind and patient and the most helpful person. It was hugely appreciated.
22 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Clare ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex very helpful
20 de agosto de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Nicola,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Newbury Northbrook
Hey Gary,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
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