Fantastic service. Friendly and helpful staff. We bought 2 new phones & contracts and even though one of our phones was lost in USA and we were switching networks they solved all our problems. Huge th... Ver mais
A empresa respondeu
Localização
Alterar localização85 Northbrook Street, RG14 1AE Newbury, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great customer service with Alex, helped, explained all of it nicely and smoothly, highly recommend for the future customers. Easy going person and fully knowledgeable about the work that he does, mo... Ver mais
A empresa respondeu
Adam was great and helped me save money on my broadband moving from sky also saved me money on my phone and also let me walk out with a new samsung tab as well and puts a customer at their ease.... Ver mais
A empresa respondeu
Very good service by Jemima Spoke me through the process of getting a new SIM and the benefits of Vodaphone over my previous contractor, ID.
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Newbury Northbrook
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
85 Northbrook Street, RG14 1AE, Newbury, Reino Unido
4,7
Excelente
374 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Selena was very helpful and…
Selena was very helpful and knowledgeable ☺️
16 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey MP,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Selena was fantastic and supported me…
Selena was fantastic and supported me in making a decision on what phone to get next for the most affordable price. Easy experience in setting up my next contract!
16 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Henry,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good visit, got everything i needed
Oliver was super helpful answering steered me towards the contracts I needed. Super helpful and really pleased with the outcome. Thanks for all your help Oliver!!
15 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hi Gordon, thank you so much for your wonderful review and the amazing support you’ve shown for Oliver, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
On holiday from Scotland and problem…
On holiday from Scotland and problem either connecting cable Bruno was so patient and. Helpful excellent service
13 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey John,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Connection compensation
On Sat, May 9, 11:09 AM (1 day ago) I received a communication that I had received £12.92 in compensation for Vodafone not providing a service. would like to fill you in with the data that I still hold as the connection should have been made on 20-03-2.26, but we went without service for another 35 days including end date of calculation with the official confirmation from Vodafone received on April 27th 2026, 39 days including end date.
This total compensation now expected and demanded is 39 days x £6.24 per day= £243.36. This was written to you via the postal system to Customer Relations Manager,
Vodafone Limited,
The Connection,
Newbury,
Berkshire,
RG14 2FN
As requested for complaints, but no response has been made.
9 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hi Francis,
Thank you for getting in touch.
I understand that you're querying the compensation amount you received and believe that additional compensation is due based on the length of time you were without service.
I appreciate that you've calculated the period without service as 39 days and believe compensation of £243.36 should be payable. I also understand that you previously sent correspondence to our Customer Relations team at the Newbury address and have not yet received a response.
As compensation disputes and reviews are handled by the dedicated Complaints/Customer Relations team, we recommend allowing them the opportunity to review your case and respond to your written complaint. If you haven't received an acknowledgement or response within the expected timeframe, you may wish to submit a follow-up complaint through Vodafone's official complaints channels, referencing your previous correspondence and the compensation calculation you've provided.
Please reach back out to the teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
We appreciate your patience and understand your frustration regarding the delay and the impact the loss of service has had.
Kind regards,
Vodafone Customer Services
Resposta da Vodafone UK - Newbury Northbrook
Hey Catherine,
Thanks for the lovely review and fantastic support for Bruno.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Will from newbury
Excellent Will from newbury store was very helpful in sorting out my problem thank you he has excellent customer service 😊
11 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Clare,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super nice people and very efficient
Super nice people and very efficient. Offered me a great deal.
11 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Peter,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Met by Will who was keen to help.
Met by Will who was keen to help.
My father has dementia and Will did well to engage us both in conversation and answered all questions Dad had.
The query related to my Dad’s late wife and he talked us through the process. He also came up with a solution to save Dad some money on his monthly air time.
Great job Will and thank you for your help.
Andy
1 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Andy,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you Bruno
Thank you Bruno. Went out of his way to help me.
5 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Edward,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Super friendly and expert
Super friendly and expert
Great service from Will
28 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Adriana,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh has been amazing
Josh has been amazing, after being messed around and highly stressed by unhelpful Vodafone staff on the phone, in store Josh was helpful, knowledgeable and highly efficient. He sorted out an eSIM/physical sim drama in good time, whilst his laid back persona put us at ease. An asset to Vodafone and definitely an attitude that some of your other employees lack.
Thanks Josh, my son is very happy 😃
27 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Chrissy,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andre did a great job
Andre did a great job, really helpful and knowledgeable. Great set
25 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Mark,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex was very helpful…
Alex was very helpful with my broadband enquiry. Very polite, super helpful and tried his hardest to make my purchase successful
24 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Claire,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We met with Alex from the Newbury…
We met with Alex from the Newbury store. He was absolutely fantastic.
David
21 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey David,
Thanks for the lovely review and fantastic support for Alex. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Angelo from Vodfone newbury has helped…
Angelo from Vodfone newbury has helped us so much. Struggling themselves with the take over of 3 but hes been able to help us make the decision to stay with Vodafone then moving else where. He is the only reason 6 contracts our staying.
17 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Andrew,
Thanks for the lovely review and fantastic support for Angelo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Bruno and Ollie helped me enormously…
Bruno and Ollie helped me enormously today! They both worked together to figure out the best way to help me with the challenge I had and it was wonderful to see colleagues supporting each other and working together for the good of the customer. Very grateful indeed for all their help today!
16 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Deborah,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Brilliant service from Selena
15 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Sylvia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Patrycia at vodaphone Newbury went…
Patrycia at vodaphone Newbury went above and beyond to help my husband . My husband has memory problems. She was kind and patient
15 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Jane,
Thanks for the lovely review and fantastic support for Patrycia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful!
Very helpful!! Lovely young guy , Josh, very happy service
6 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Sam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.