Fantastic service. Friendly and helpful staff. We bought 2 new phones & contracts and even though one of our phones was lost in USA and we were switching networks they solved all our problems. Huge th... Ver mais
A empresa respondeu
Localização
Alterar localização85 Northbrook Street, RG14 1AE Newbury, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great customer service with Alex, helped, explained all of it nicely and smoothly, highly recommend for the future customers. Easy going person and fully knowledgeable about the work that he does, mo... Ver mais
A empresa respondeu
Adam was great and helped me save money on my broadband moving from sky also saved me money on my phone and also let me walk out with a new samsung tab as well and puts a customer at their ease.... Ver mais
A empresa respondeu
Very good service by Jemima Spoke me through the process of getting a new SIM and the benefits of Vodaphone over my previous contractor, ID.
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Newbury Northbrook
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
85 Northbrook Street, RG14 1AE, Newbury, Reino Unido
4,7
Excelente
374 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
First class in every way
Cameron in the Newbury showroom was helpful and friendly from the start. I had an issue and needed to renew my contract. I am of an age where technology is bewildering and he was patient, clear, and I felt my needs were uppermost. Cameron is a credit to Vodafone and should be recognised for this. I did renew and I’m very happy.
4 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Resposta da Vodafone UK - Newbury Northbrook
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh did a great job!
3 de novembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hi. We're glad you had a great experience. Thank you for letting us know about your positive interaction! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Selena was a great assistant today for…
Selena was a great assistant today for our visit, sorted our watch order and even helped us switch our broadband provider to Vodafone, which we have been wanting to do for a while. Very efficient, detailed and friendly customer service given today by Selena. Thank you for your help. The Faulkners
26 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hi. We're happy to hear that you had such a positive experience! We appreciate your fantastic feedback regarding the assistance you received and are so glad we could help with your broadband switch. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Abbie was fantastic
Abbie was fantastic.
She had to put up with me, the wife, our son……AND “Trev!”
26 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hi. We're happy to hear that you had such a fantastic experience! We appreciate you sharing your feedback and are so pleased that you were satisfied. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Newbury Northbrook
Hi. We are so happy to hear that our team member was helpful. Thank you for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Newbury Northbrook
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Ash was very knowledgeable and helpful
Ash was very knowledgeable and helpful, thank you
16 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hi Mclarty. Thank you for your review for Ash. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Utterly fed up with Vodaphone
I am sick, sorry and tired of trying to contact VODAPHONE My broadband hub went down last Monday along with the publicised outage. Only my hub never came back up and I am still without broadband. My TV won’t work without BB, my Kindle won’t work but my mobile does, so the connection is there but cannot reach it. I have spent a total of 3.5 hours just ringing their number at various times since Monday. Just get a voice saying all busy talking to other customers and to wait.
I can’t complain via email
as their system is configured and it is very difficult as all predetermined responses and can’t do an email.
I will be cancelling - not because of the outage but because the lack of response and barriers to contact them. It is an appalling lack of customer care . It should be about how you put things right if they go wrong.
Only been with them since January as they persuaded me to switch. A very unhappy customer. J Harfield.
15 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
We're very sorry to hear about the internet issues you are experiencing. It's not the level of service we aim to provide, and we appreciate you bringing this to our attention.
We have support tools available on the Vodafone Broadband app and website where diagnostics can be run here:
- https://vodafone.uk/BroadbandApp
- https://vodafone.uk/2krM6Lw
Please try the Support Tool and the App as they'll be able to diagnose the service right away. If an issue is found with the service, a ticket will be raised to our Tech team to further investigate before they contact you.
If you need further assistance, please connect with our team on Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone. Alternately you can contact us via webchat or by dialling 191 from a Vodafone mobile or 0333 304 0191 from a landline.
Vodafone Social Media Team
Excellent service and so helpful
14 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Terrible service at Vodafone store in…
Terrible service at Vodafone store in Newbury with store manager Selena! After not being able to activate my existing service on my new phone for 48h!
They started by doing a eSIM to eSIM and saying it could take 24hs, it did not work, new day Selena said, ''eSIM to eSIM never works..'' so they did a eSIM to SIM swap and it should be working in 2h, it didnt work! Next morning went to the store (4th time in 2 days) and Selena, was super rude, sending me home saying its been only 23hs and not to come back and talk with Toby online chat bot.. I told Selena, I can't login to my Vodafone account because I need a confirmation code, that is sent via SMS!
I have commented on the day before to some friends how badly Selena was presenting herself to the customers, not standing strait and looking at the phone while talking, and on the interactions with me, can clearly see its not only its not an educated person but also the way it talks to people like if she is talking with some homeless person..
13 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
We value your feedback, and we appreciate you bringing this to our attention. I apologize for the inconvenience caused.
If you do need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Brilliant service from Selena
Brilliant service from Selena. All of my choices clearly and patiently explained to me. Really happy with the outcome and the extremely personable and professional service received, especially as this is becoming more of a dying art on the high street these days. Thank you again, Selena. You’re clearly very, very good at your job.
12 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Selena was great and sorted all my…
Selena was great and sorted all my requirements out.
8 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
“Tell Us Once” is a lie
Update:
I don't use Facebook or Instagram! Please make it an official complaint.
“Tell Us Once” is a lie! I switched to their landline and broadband service. 4 days since contract inception and I’m still waiting to be connected. I’ve spent hours and hours on hold and being passed around and fobbed off. Sometimes they terminated the call when I’ve eventually got through. All I get is “there’s an issue with the backend office system and the order isn’t completed”. Basically, no one has bothered to contact Openreach or Openreach have a backlog. NOT MY PROBLEM #VODAFONE. Give me what I’m paying for! Consumer Rights Act 2015.
3 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
We value your feedback. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. If you would like this to be raised as an official complaint, and you have already spoken to the Teams but not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Vodafone Social Media Team
Josh was extremely helpful in trying to…
Josh was extremely helpful in trying to solve a problem with an old mobile phone.
6 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Michael,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Femi was brilliant and patient at…
Femi was brilliant and patient at helping me to sort out my slow network problem which led to a long update in IOS. His kindness and professionalism was just great . Thank you again
4 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hi Marcy,
Thank you so much for your wonderful review and the amazing support you’ve shown for Femi—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Abbie @ Newbury store
Today [ 2 Oct. 2025 ] a very nice young woman [Abbie ] at the Newbury Berkshire store was very helpful & patient in explaining certain matters about my phone to me. Thank you Abbie.
2 de outubro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Diabolical broadband installation…
Diabolical broadband installation service
Promised broadband by 24/9/25. Constant excuses from CS on a daily basis as to why it’s not up and running yet. Now it’s 30/9/25 and being told further review will not be until next Monday 6th October. Vodafone keep blaming Openreach, their contractors. Wish id gone elsewhere, only chose VF as was offered a good deal through Voxi. Absolute nightmare to try and get through to them and all they keep saying is ‘have a great day’…’do you need any extra help with anything’. Wish id gone with EE as I’d intended originally. This company was once an ambassador company for the UK, these days it’s a joke. I know as I worked there for 15 years in its heyday when it was a company worth being associated with.
30 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hi there,
I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Smooth process changing phone,,jemma…
Smooth process changing phone,,jemma was mega with advice
30 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Went to Vodafone Newbury lovely lady…
Went to Vodafone Newbury lovely lady called Abbie she was very helpful and pleasant - explained everything clearly and although I live further away I will be returning to Newbury for future purchases.
25 de setembro de 2025
Opinião espontânea
Resposta da Vodafone UK - Newbury Northbrook
Hey Myles,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or Via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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