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Vodafone UK - Oxford Opiniões 

240
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TrustScore: 5 em 5

4,9

Operadora de redes móveis
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3 Cornmarket Street, OX1 3EX OXFORD, GB

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Nathan was excellent in Oxford as was Stephen in the fraud office . I was very impressed and will recommend Vodafone enthusiastically , I think we should get more alerts such ‘Vodafone never sends t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Richard, the staff member who served me today was exceedingly helpful when I went in to get advice on my iPhone. He not only sorted out my problem but did so in a kind and respectful manner. Thankyo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We were helped by Tolos and it was a top-notch experience. We were looking to upgrade phones and he was patient, explaining everything clearly. He was calm and clear and not pushy in any way. Thank yo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operadora de redes móveis
  2. Empresa de telecomunicação
  3. Loja de telemóveis
  4. Operador de Internet
  5. Serviço de hospedagem web

Sobre Vodafone UK - Oxford

Escrito pela empresa

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Informações de contacto

  • 3 Cornmarket Street, OX1 3EX, OXFORD, Reino Unido

4,9

Excelente

TrustScore: 5 em 5

240 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(240)

42 851 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

Apostolos was incredibly helpful and…

Apostolos was incredibly helpful and very knowledgeable with his work.

4 de outubro de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey,

Thanks for the lovely review and fantastic support for Apostolos.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great service!

Maryam was really helpful and courteous. Thank you!

1 de outubro de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey CT,

Thanks for the lovely review and fantastic support for Maryam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Maryam in the Oxford Vodafone was more…

Maryam in the Oxford Vodafone was more than helpful. Listened and explained with a smile. Excellent employee….An asset to Vodafone. Thankyou

30 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey Marion,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Thank you!

Maryam helped me and she was super helpful and nice

26 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey Tracey,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Gisa at Vodafone Oxford store…

I popped into the Vodafone Oxford store today and had the pleasure of speaking with Gisa. After 19 years as an O2 customer and 12 years with BT broadband, I’ve decided to move both my broadband and my wife’s and my mobile phone contracts over to Vodafone. This decision is purely down to the outstanding service from Gisa. Her professionalism, genuine care, and warm smile made all the difference. Excellent customer service like hers is rare, and she truly represents Vodafone at its best.

17 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Gisa as always has been a great help

Gisa as always has been a great help, she is an asset for Vodafone.

13 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Excellent service

Great service! TOLIS was very professional, helpful and friendly. Everything went smoothly and quickly. Highly recommended

8 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey Mahommed,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Daniel was so helpful

Daniel was so helpful - thank you

7 de setembro de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Paul was super efficient getting my…

Paul was super efficient getting my upgrade yesterday at the Vodafone store in Oxford; very pleasant and friendly too, thanks Paul!

17 de agosto de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hi,

Thanks for sharing your experience when visiting our store, we're always appreciative for the feedback!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Outstanding customer service.


I visited Vodafone in Oxford today to have a change made to my contract.
Normally, I find visiting Vodafone to be a fate worse than death—I walk in with a heavy heart, expecting the all-too-familiar “computer says no” response.

However, on this occasion, I was helped by a young man named Dan. Dan was personable, friendly, and wonderfully chatty. Most importantly, he didn’t have that dreaded “computer says no” attitude. Instead, he went above and beyond to help me, and we achieved an excellent outcome.

I would highly recommend seeking out Dan—his customer service truly stands out.

— G.B.

10 de agosto de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey Galen,

Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Nathan was helpful and patient with me…

Nathan was helpful and patient with me as a customer.

8 de agosto de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey Nyasha,

Thanks for the lovely review and fantastic support for Nathan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Feedback

Nathan in the Oxford store was extremely professional and approachable.As an OAP he made everything understandable.Thanks Nathan a very good service.👍

4 de agosto de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey Mark,

Thanks for the lovely review and fantastic support for Nathan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Daniel was amazing!

Daniel was by far, the best ever sales assistance I have ever encountered in any respect. He was extremely knowledgeable, friendly and provided an excellent service.

I was impressed by his depth of knowledge and the fact I had to change 2 phones, adjust my broadband and enquire about my account. Daniel was the best advisor I could have asked for, and I’m am extremely grateful he was the member of staff on duty.

Thank you personally to Daniel for the help and assistance he provided.

3 de agosto de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey Jason,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Daniel.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Extremely helpful staff…

We had a very polite gentleman called Tolis who was extremely helpful and explained everything very well

2 de agosto de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey,

Thanks for the lovely review and fantastic support for Tolis.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Thanks Paul!

Bought a new phone at Vodafone Oxford. Many thanks to Paul for his great help and advice.

25 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey Lilly,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Best Customer Experience with ‘Tolis’

Saturday 25th July - Oxford Store.

Myself and my father went into the Vodafone store in the Saturday morning as my father was way overdue an upgrade. I usually support him with his phone and other tech as he is not tach savvy. However, I became useless thanks to the best customer service I have experienced/witnessed.

Apostolis or ‘Tolis’, as he referred himself to, was nothing but excellent, professional and provided the highest standard of knowledge whilst make it easy for my father to understand what he was looking at, looking for and how all of his benefits will benefit him with his new device. His attitude was far from trying to make him get the latest and spend the most, it was more about getting the latest device but whilst making sure the cost was kept an acceptable price. It’s people like Tolis, that are needed more retails and customer service. I’m an EE customer but used to be with Vodafone, I am very tempted to return due to experience I had today.

25 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey Kieron,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 1 em 5 estrelas

One of the worst company ever please do…

One of the worst company ever please do not get into vodafone

I am tired of talking robot Tobi
For two days i cannot make calls or receive calls. Made complaints no response. They never connect to you to an agent. I pay nearly £70 but cannot make calls this issue is soo constant. Their CEO don't reply their management don't reply. Please do not renew your contact choose others

Look at their response I cannot make or receive calls and they are saying to call.

21 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey Taslima,

I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.

If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Tolis was very helpful

Tolis was very helpful, thoughtful and kind!

22 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey Amfilochios,

Thanks for the lovely review and fantastic support for Tolis.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Excellent Service from Gisa

Gisa was wonderful and so very helpful which made such a change from the last time I visited the Oxford store. I came away this time with my new phone and I’m very happy with it.
Apostolos was also super helpful.

18 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey Claire,

Thanks for the lovely review and fantastic support for Gisa.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Classificada 5 em 5 estrelas

Great help when needed

Having struggled to migrate my data from one phone to another and set up an eSIM for which the QR code did not work I called into Vodafone in Oxford hoping for help. I was welcomed in a very professional manner and then assisted by Nathan who was absolutely brilliant in helping a 60something get back on track. He took the time to make sure everything worked and I left a happy and more loyal Vodafone customer. Thank you.
I see Nathan has other positive comments - clearly a good man.

19 de julho de 2025
Opinião espontânea
logótipo da Vodafone UK - Oxford

Resposta da Vodafone UK - Oxford

Hey Andrew,

Thanks for the lovely review and fantastic support for Nathan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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