I was served by Dan. He was polite and great to deal with. I had 2 issues; 1. Non working broadband router with 3. 2. Request for new SIM following phone theft from my daughter in the foul... Ver mais
A empresa respondeu
Localização
Alterar localização56 High Street, GL5 1AS Stroud, GB
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Leia as opiniões dos outros
Dan was really helpful kind and cheerful. And sorted out a little problem and reassured about another issue. They are always amazing in there.
A empresa respondeu
Outstanding problem solving from Clarence and Viktoria. Nothing was too much trouble and their knowledge is remarkable. Customer service like this is rare… these two are top stars. Lucky to have thes... Ver mais
A empresa respondeu
Dan in your Stroud store. Absolute diamond. Personable, encyclopaedic, friendly, solution focused, and unflappable. Dan is an outstanding employee, if I could give him an award myself, I certainly wou... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Stroud
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
56 High Street, GL5 1AS, Stroud, Reino Unido
4,9
Excelente
216 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Service - thanks Dan!
Dan was really helpful & attentive in assisting us with some temporary SIM cards. Thanks again!
14 de dezembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Such a helpful guy
Keiran was such a helpful sales assistant. Clear and easy to understand.
Sorted an issue with both mine and my husbands phones. Made constructive suggestions to consider about our contracts.
30 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Maryanne. Thank you for your review for Keiran. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan stroud
Hi
Dan in the Stroud branch was amazing. So helpful and polite. He navigated me through a difficult procedure . Great service.
27 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Chris,
This is lovely feedback for Dan. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Dan in Stroud - outstanding service
Dan in your Stroud store. Absolute diamond. Personable, encyclopaedic, friendly, solution focused, and unflappable. Dan is an outstanding employee, if I could give him an award myself, I certainly would. Customer service skills par none. Thank you Dan, for your patience, and your intelligent charm. Oh, and ability to juggle 3 queries at once. 10/10!
18 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Hilary,
This is lovely feedback for Dan. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Dan helped me to get my new phone in…
Dan helped me to get my new phone in Stroud today. Very happy with the service.
4 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi ,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a great experience with us and you are happy with your new phone.
Thanks,
The Vodafone Social Media Team
Really great help here today!
I came into Stroud Vodaphone shop today to look into changing provider and getting a new phone. I have been wanting to do this for some time and need help with doing this and as I came into the shop I felt welcome as Kellie immediately greeted me and was friendly and put me at ease and has guided me through all the procedures necessary with patience and good knowledge and explained everything plainly so I can deal with it . I am so pleased I have been able to get this sorted out with Kellie's great service and attention to detail she has ensured I will now have the phone and broadband provision that suits my needs at a much lower cost than i had been paying. Thank you!
30 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Melanie,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in the Stroud store and congrats on the new phone.
Thanks,
The Vodafone Social Media Team
Great friendly service
Great friendly service, very helpful and explained everything clearly. A+++
24 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Cris. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan and Alex
Trainee Alex and assistant manager Dan were extremely patient with me, spent a long time making sure I got exactly what I needed and helping me with every detail. I can't thank them enough for their cheerful help and careful explanations.
7 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Susan,
What super feedback for Alex and Dan! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dan&Tom we’re so helpful we had a major…
Dan&Tom we’re so helpful we had a major problem, that we were unable to sort or make progress on over the phone. Thanks to theses guys I will stay with vodaphone
Can’t thank you enough for all your help today.
4 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hello, Dave,
It's always our aim to provide a helpful service, so it's great to hear that Dan and Tom delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very satisfied
I found Dan at the stroud branch of Vodafone to be extremely knowledgeable and professional. He took care of my request while explaining the process along the way. He is a credit to your business.
25 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Matthew,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Olivia Stroud
Olivia helped me with my collection of my tablet. Really quick and efficient service. Good job Olivia
25 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi there,
Thanks for your review and great feedback for Olivia.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Love this Vodafone store
Love this Vodafone store. I like ve in Cheltenham but travel to Stroud store for anything Vodafone.
Staff are friendly helpful and worth their weight in gold.
Both members of staff in store today are amazing.
20 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Janice,
This is a great review. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Liv has helped me and my wife get back…
Liv has helped me and my wife get back into our very important mail, we couldn't be happier and more pleased with the help she has given us.
18 de setembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi William,
It's great to see your kind words for Liv, we really appreciate your feedback. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Resposta da Vodafone UK - Stroud
Hi Rachel. Thank you for your review for Dan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Why is it impossible to phone the…
Why is it impossible to phone the Stroud shop. You would think they would have a phone. Perhaps they are with BT or could not afford the Vodafone fees. Still waiting for a 'phone call, oh sorry the shop does not have a 'phone
20 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Irate. It's disappointing to see your review. We completely understand how important this is. That being said, our stores don't have direct numbers - if you Google each store number, you'll notice that the number (0333 304 0191) will direct you to our Customer Service team over the phone - this is because our teams over the phone can help with the majority (if not all) queries and questions, whilst our store advisors assist with the customers in store.
Vodafone Social Media Team
Dan was excellent
Dan was excellent. Very clear information and very efficient.
17 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dan in Stroud
Had very professional service with a phone issue I had. Dan was incredibly helpful and was great, I had a poor experience previously in Cirencester and he has restored my faith in Vodafone. Definitely recommend the shop in Stroud
16 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hello William,
Thanks for letting us know what an amazing job Dan did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Top service by Jamie Dep
Top service top blokes excellent service all round thank you
3 de agosto de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey, Thanks for your great feedback for our team today.
All the best, The Vodafone Social Media team
Great service
Despite working under pressure Ollie was very helpful, polite and able to complete my phone upgrade, very happy with the service.
27 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Talena, thanks for your feedback for Ollie. It's great to see they were so helpful while you made your decision.
Thanks, The Vodafone Social Media Team
I spoke with Ollie and Liv in the…
I spoke with Ollie and Liv in the Stroud store today and even though they were having issues with the system they still
to exceed my expectations.
Great customer service, we will be back.
26 de julho de 2024
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey Paul,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
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