I was served by Dan. He was polite and great to deal with. I had 2 issues; 1. Non working broadband router with 3. 2. Request for new SIM following phone theft from my daughter in the foul... Ver mais
A empresa respondeu
Localização
Alterar localização56 High Street, GL5 1AS Stroud, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Dan was really helpful kind and cheerful. And sorted out a little problem and reassured about another issue. They are always amazing in there.
A empresa respondeu
Outstanding problem solving from Clarence and Viktoria. Nothing was too much trouble and their knowledge is remarkable. Customer service like this is rare… these two are top stars. Lucky to have thes... Ver mais
A empresa respondeu
Dan in your Stroud store. Absolute diamond. Personable, encyclopaedic, friendly, solution focused, and unflappable. Dan is an outstanding employee, if I could give him an award myself, I certainly wou... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Stroud
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
56 High Street, GL5 1AS, Stroud, Reino Unido
4,9
Excelente
216 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The colleagues were incredibly helpful
Dan was incredibly helpful, informative and gave good advice.
20 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Janet. Thank you for your review for Dan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Dan was incredibly friendly, knowledgeable and helpful.
He listened to what we were looking for, answered all our questions clearly and offered great suggestions.
Professional and personable he provided excellent customer service and he was a great ambassador for the company.
9 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey Katherine,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Purchasing a new mobile phone
My husband and I visited your Vodafone shop on the 8th December with my 90 year old aunt who wanted to replace her old mobile phone. We found Dan and Dale very helpful who spent time talking to my aunt to find out what type of phone she would like. They discussed various options with her and gave her some good advice. She was happy with what they suggested. We had trouble transferring her contacts from her old phone to her new one when we got home and returned to your shop the following day. Jamie served us and again was very helpful and sorted out our problem. I wouldn’t hesitate to recommend your Vodafone shop who have such friendly helpful staff to anyone wanting to buy a new phone.
8 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey Joan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent Customer Service -Stroud
We visited the Vodafone store in Stroud with our 90 year old Aunt, who was looking for a replacement to her old phone. The staff were excellent and very patient and went through a number of options to suit her needs. ( phone calls and texts). They gave a lot of advice and arranged to have the telephone number carried over and also gave advice on moving the contacts over to a new phone.
Unfortunately I had trouble with the new SIM card and had to return to the store for advice the next day. We were seen by one of the original staff there, Jamie, who couldn’t do enough for us. Within five minutes he had sorted out my problem and had everything working wonderfully.
It is a credit to the shop, that you have staff there who are happy to spend time with a customer and guide them through a variety of options until the customer is satisfied with their purchase. I wouldn’t hesitate to recommend Vodafone to others and would like to thank Jamie for his excellent customer service.
8 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey Mr Bloor,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Dan was very helpful to sort out my…
Dan was very helpful to sort out my plans.
9 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey Theo,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I spoke to Dan who was very…
I spoke to Dan who was very professional and sorted my move from tesco to Vodafone.He was very knowledgeable on the phone I went for and helped me make a decision
9 de setembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey Jess,
Thanks for letting us know what an amazing job Dan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Dan - Stroud
What a fantastic store and service level. I bought my new iPhone here, knowing I would want to be guided. I was not disappointed. I later could not migrate crucial email data, wasting hours of my own and utterly frustrated. Bought my phone in and Dan sorted out the problem immediately, calmly and professionally. An absolutely perfect experience, and exactly why real places work!
7 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey Toby,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful and understanding
we set a deadline for when we are needing a new phone, we got all our questions answered from dan, and he was very efficient and helped us understand what we was buying and the best deals we can get which still fit within our budget.
7 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey Libby,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Friendly service from Dan great help on…
Friendly service from Dan great help on getting me the student deal I wanted and helped me get the perfect phone I needed
7 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey Alex,
Thanks for letting us know what an amazing job Dan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Dan was lovely and incredibly helpful
Dan was lovely and incredibly helpful!
Sorted my issues very quickly and set me up with a new phone :)
4 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Lola. Thank you for your review for Dan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan was brilliant and extremely helpful…
Dan was brilliant and extremely helpful with any issues i had. 5 star service would 100% recommend
4 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Elle. Thank you for your review for Dan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to go pick up my new phone from…
Went to go pick up my new phone from the stroud store. Was easy and charlie (the advisor) even offered to do a full data transfer for me. Saves me the effort at least 😅
18 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey David,
Thanks for the lovely review and fantastic support for Charlie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ordered my phone then went it to…
Ordered my phone then went it to collect, which was very simple. Despite moving from Android to Apple, the advisor Charlie was a great help and offered to move all my data across for me. Definitely a big weight off my shoulders.
10 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Jane,
Thanks for reviewing, and sharing this feedback for Charlie. We're pleased to hear about your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
A bit of positivity at our local branch.
I wanted to give a shout-out to Mustafa at the Stroud, Gloucestershire shop because he was so helpful, going above and beyond for us in terms of transferring data from the old phone to the new one. He was professional, respectful, and friendly - so thank you.
27 de outubro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey Karina,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Both staff embers friendly and helpful
Both staff embers friendly and helpful. Went above and beyond. Highly recommend
26 de outubro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Thanks for the brilliant feedback, Dee! It's really appreciated. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Exceptional customer service
Mustafa from the Stroud branch has been absolutely brilliant. He has been super patient and not only sorted me out with a new phone but transferred everything over from my old phone - I haven't had to do a thing!!! Excellent service.
20 de outubro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey Julie,
Thanks for the lovely review and fantastic support for Mustafa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Came to this shop at the recommendation…
Came to this shop at the recommendation of my sister, and saw Charlie. Very professional and sorted out a data transfer for me. 10/10
20 de outubro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Emma,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Absolutely wonderful experience from…
Absolutely wonderful experience from Charlie in store. Helped to upgrade me to Samsung after my Huawei stopped working and was even kind enough to move all my stuff across. Definitely very helpful gents here.
17 de outubro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Carole,
This is a great review for Charlie. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Stroud Voda
After travelling to 3 vodafone stores, an apple retailer and being on the phone for 40 minutes, Charlie from the Stroud Vodafone store helped me with my issue… even when I walked in at 5:25pm and they close at 5:30. Absolute credit to you.
9 de outubro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hi Victoria,
I'm sorry to hear how long it took to get this resolved.
Thanks for sharing your feedback for Charlie. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
My partner and I renewed our phone…
My partner and I renewed our phone contracts yesterday in the Stroud High Street branch. We were looked after by Charlie who was an absolute star. He was polite and courteous and sorted us out with a contract that fitted our needs exactly. He did it quickly with consummate professionalism and absolutely no fuss. Very impressed. 10/10
2 de outubro de 2023
Opinião espontânea
Resposta da Vodafone UK - Stroud
Hey Andy,
Thanks for letting us know what an amazing job Charlie did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.