Heba was really helpful in the Sudbury branch, new phone and contract sorted quickly and efficiently.
A empresa respondeu
Localização
Alterar localização1a North Street, CO10 1RB Sudbury, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Extremely helpful and patient when dealing with my technical incompetence! Ash was polite, extremely knowledgeable and very efficient. The staff also handled a difficult situation with an angry cu... Ver mais
A empresa respondeu
After a two hour Web chat, the problem remained unresolved. I decided to visit the Vodafone shop in Sudbury, within ten minutes, everything was fixed, up and running again. Ash, the advisor, was brill... Ver mais
A empresa respondeu
This was the third occasion I've visited Kurt at the Sudbury branch of Vodafone. He knew he was going to make a sale but still was incredibly helpful and patient, taking me through the whole process o... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Sudbury
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
1a North Street, CO10 1RB, Sudbury, Reino Unido
4,9
Excelente
161 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The customer service agent Ash
The customer service agent Ash, professional, knowledgeable and helpful
3 de abril de 2024
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hey Hazel,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sudbury Vodafone
Kurt was really helpful with my upgrade and adding an additional plan for my husband. Will certainly be coming into branch again!
28 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hi Lauren,
Thank you for your review. It’s great to hear of your positive experience with Kurt. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
This was the third occasion I've…
This was the third occasion I've visited Kurt at the Sudbury branch of Vodafone. He knew he was going to make a sale but still was incredibly helpful and patient, taking me through the whole process of upgrading my phone from A to Z. Time was no object to him which means he will have saved me a lot of time in the future. Highky recommended in casw you hadn't already guessed!
12 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hi Mike,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
First class service by Kurt with…
First class service by Kurt with getting a replacement mobile form. Everything explained and, should I have any further information or need help, I will be able to come back to the store as very close to my home.
9 de fevereiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hi Christina,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Recommended
Lovely customer service at this store. All the staff were cheerful and friendly and I got a better deal than expected. I'll definitely visit again :)
31 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hey MIichelle,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great experience
Pleasant staff, very knowledgeable and friendly/approachable every step of the way
Nichole was amazing
26 de janeiro de 2024
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hi Ryan,
This is a great review for Nichole. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Looked after myself and my husband
Looked after myself and my husband. We are not technically with smart phones.
Kurt and Ash took the time to make sure we were all set up with our new smart phones!
Great service!
20 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hi Joan. Thank you for your review for Kurt and Ash. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great guys
Great guys, Ash saved me £30 a month while giving me more!
22 de dezembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hi Edwin. Thank you for your review. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Service I received from Matt was exceptional.
The service I received from Matt was exceptional, above and beyond.
25 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hey Nicholas,
Thanks for letting us know what an amazing job Matt did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
They are so helpful
They are so helpful. I would be lost without them. Phoenix matt and ash
6 de novembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hey Sally,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Nichole was incredible
Nichole was incredible, Professional, extremely knowledgeable, friendly and patient. She went above and beyond and even stayed late to help us
23 de outubro de 2023
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hi Christine,
This is such an amazing review for Nichole. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
5/5 stars good lads
5 de outubro de 2023
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hi Michael. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
28 de setembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hey Substrad,
Thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, problem sorted. Simply explained and rectified. Ash was great.
29 de setembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Embarrass yourselves into court, you incompetent morons!
I bought Vodaphone home broadband nearly three years ago. The broadband was great for a while, then the bandwidth became so narrow you couldn't use a phone and watch TV. I couldn't get into my account, no matter how many times I requested a password change. The bill kept going up and up even though the cottage the line was in, was empty for nearly eight months! I finally called Vodaphone and told them to stick their line, my new long term tenants were going with Sky. Received the disingenuous, 'sorry you're leaving' after Sky must have told them the line was being taken over. I couldn't tell them via my account because I still couldn't get into it. So I phoned them and got the runaround. I'm still getting invoices and threatening emails two months later and still getting the runaround from their automated message they call 'customer service'. I am now going to ignore them until the incompetent morons have embarrassed themselves into court!
28 de setembro de 2023
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hi Laura,
Thanks for taking the time to leave your review. I'm really sorry to hear about your experience with your Broadband with us and also for the emails that you're receiving. We always strive to improve in every part of our business and receiving feedback will help us to achieve this. If there is anything that we can help you with, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great staff
Great member of staff. Nicole was very knowledgeable and helpful
12 de agosto de 2023
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hi Michelle. Thank you for your review for Nicole. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Sudbury
Hey Philip,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Went into the Sudbury store to look at…
Went into the Sudbury store to look at upgrading my phone. I’m always nervous about phone shops as I’ve had bad experiences in the past but the Ash and Kurt from Vodafone put me at ease right from the beginning. They were both so helpful! They worked together to find the best plan for me and even saved me money on my Home Broadband. Exactly service 10/10
22 de julho de 2023
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hi John,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Ash is very helpful
Ash is very helpful , & gives clear information.
15 de julho de 2023
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Very helpful, great customer service.
Ash was great at helping me choose a new phone. Ash listened to what I was saying and looked at a number of phones online taking into account my budget. Nothing was too much trouble I felt very at ease in the store.
Thank you Ash.
28 de junho de 2023
Opinião espontânea
Resposta da Vodafone UK - Sudbury
Hey Gillian,
Thanks for letting us know what an amazing job Ash did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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