Jennifer was fantastic helping me with a faulty bran new phone. Her patience was amazing even when I became a little upset (dont know why 🤷♀️). We need more Jenifers in the world thank you amazing... Ver mais
A empresa respondeu
Localização
Alterar localização40A The Bridges, SR1 3LB Sunderland, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Donna gave us absolutely fantastic service in store today. My dad had recently received a new phone which wasn't working and Donna managed to get him a newer phone for a better price. We also moved tw... Ver mais
A empresa respondeu
I had a fantastic experience speaking with Andrew at Vodafone today. He was incredibly polite, patient and professional, and genuinely took the time to listen to my concerns and help me find a solutio... Ver mais
A empresa respondeu
Donna was ever so helpful in helping me choose a new phone and plan that was tailored to suit my needs. Thank you for being patient with me while I was in store, absolutely fantastic service 10/10 eve... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Sunderland
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
40A The Bridges, SR1 3LB, Sunderland, Reino Unido
4,8
Excelente
185 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Mark was fantastic
Mark was fantastic. Very informative and helpful
5 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Debra,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Extremely helpful was really nice and…
Extremely helpful was really nice and just overall a really great experience
1 de julho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Mommawilson,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
They sell phones and contracts and…
They sell phones and contracts and that's abour it. Customer service? Forget it. They don't wanna know, treat you like an idiot, give duff gen and aren't interested. Avoid this place.
21 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hi there,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Thank you
Im very impressed with Andrew, he has helped me greatly and ive ended up with a new phone.
8 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Lindauzu,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Amazing customer service and advice
Amazing customer service and advice from Adilah. Lovely, friendly and knowledgeable staff member. Pleasure to deal with and a credit to Vodafone.
7 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Rebecca,
Thanks for the lovely review and fantastic support for Adilah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I spoke to Adilah and she was very…
I spoke to Adilah and she was very thorough and helpful definitely worth speaking to her!
4 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Grace,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Alex customer service was amazing 💯💯
2 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Prescilia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
Customer service is top notch 💯
2 de junho de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Sulaimon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Adilah was lovely great service
Adilah was lovely great service, friendly and got me the best deals. Thank you
7 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew was really helpful
Andrew was really helpful, explained everything clearly and made setting up my sim really easy :)
5 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Alex was very helpful and pleasant.
Excellent customer service
5 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Sunderland
Hey Alan,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jen was incredibly helpful and…
Jen was incredibly helpful and efficient in handling my query. Allowed the transaction to go seamlessly.
5 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Alex,
Thanks for the lovely review and fantastic support for Jen.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a very good deal with a phone and…
I had a very good deal with a phone and a tablet and the staff member, Adilah was very knowledgeable, efficient and had thar customer first approach. A Sunday worth going into the store for.
3 de maio de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Natasha,
Thanks for the lovely review and fantastic support for Adilah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Sunderland
Hey Rebecca,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by Adilah amazing service
Served by Adilah amazing service, helped us with multiple upgrades and helped get me a new cheaper deal
17 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Lauren,
Thanks for the lovely review and fantastic support for Adilah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really good customer service from Adilah
17 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andrew helped me with my broadband…
Andrew helped me with my broadband upgrade and sim upgrade, thank you for the excellent service in store.
13 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Chris,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful! Did all I asked for and saved me some money would highly recommend speaking to jen!
11 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey Andy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Adilah is good retailer
I love the way Adilah, the Retail Adviser handles business with customers. I had a great experience with her and I truly commend her.
Thank you
4 de abril de 2026
Opinião espontânea
Resposta da Vodafone UK - Sunderland
Hey JOY,
Thanks for the lovely review and fantastic support for Adilah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.