Best Customer Service Ever At Vodafone Lakeside Shopping Centre! I had an absolutely excellent experience with Anthony. He was extremely professional, dedicated, patient, and genuinely empathetic th... Ver mais
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Localização
Alterar localizaçãoUnit 24 , Level One Lakeside Shopping Centre, RM20 2ZF West Thurrock, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I was enquiring about my contract regarding my monthly payments. Yusuf helped me on getting my payments down and then sorting a a broandband contract. Yusuf was a really nice guy, very helpful and... Ver mais
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Antony & Naz were absolutely amazing! They made my whole experience so swift, easy, and stress-free. On top of that, they were genuinely so funny and made the whole process very enjoyable. Couldn’t re... Ver mais
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Yusuf was an amazing help throughout the process. He worked quickly to get a new contract set up and was polite and friendly the entire way through (even with some minor technical difficulties). Great... Ver mais
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Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Thurrock Lakeside Experience
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
Unit 24 , Level One Lakeside Shopping Centre, RM20 2ZF, West Thurrock, Reino Unido
4,9
Excelente
215 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Denise is very helpful and very nice…
Denise is very helpful and very nice person
23 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Ashleigh,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Alia was very nice with us and she…
Alia was very nice with us and she helped with all my problems. Thanks for everything Alia
13 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Ion. Thank you for your review for Alia. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from the team in Lakeside
The team including Sam and three others from the shop in Lakeside deserve a big shout out and a big thank you. Excellent service. Very efficient and even went beyond and above to solve and sort out what another phone shop did not complete for me. They were able to get me fully signed up this time properly. I left with my phone working, my connections working and even another deal for my WiFi connection that I did not know of. Thanks to Sam for finding and adding that better deal on for me.
Really appreciate the team work and great collaboration I experience while being there..They made me feel at home too..took the time to understand the situation. Very patient helpful and kind. Thank you guys. Vodafone for me without a doubt just because of you. Fantastic team. Thanks again.
3 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Vickie,
Thank you for taking the time to review and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went today in store
Went today in store, was served by Maddi, great seller and great experience
23 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Maddi was great
23 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Maria was very friendly and helpful…
Maria was very friendly and helpful done got two new sims she have done it so quickly 💯 times better then phone the company
21 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hey Alex,
Thanks for letting us know what an amazing job Maria did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Incredibly helpful
Denisa was very supportive and helped with not just the phone contract, but teaching us other things that we can do on the app etc and spent that little bit of extra time explaining things when needed.
12 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi,
This is lovely feedback for Denisa. Thanks for your kind words and taking your time to share the experience. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Top tier professionalism from Alia.
I recently had the pleasure of being assisted by Alia at the Vodafone store in Lakeside Shopping Centre, and I cannot recommend her highly enough. From the moment I walked in, Alia’s professionalism and friendly demeanor immediately put me at ease. She has a warm and positive personality that made the entire experience enjoyable and stress-free.
Alia demonstrated an exceptional understanding of her role and the products and services offered by Vodafone. She carefully listened to my requirements and took the time to fully understand my needs without making me feel rushed or pressured into making a decision. Her approach was both respectful and considerate, creating an environment where I felt confident in the advice she provided.
What truly stood out was Alia’s ability to find the ideal solution for my line rental plan. She thoughtfully evaluated my usage and budget, recommending a plan that was perfectly tailored to meet my needs. Her thoroughness and attention to detail ensured that every aspect of my requirements was addressed, and her explanations were clear and easy to understand.
I left the store feeling completely satisfied, not only with the plan she helped me choose but also with the outstanding customer service I received. Alia is a credit to Vodafone, and I would gladly recommend her to anyone looking for professional, knowledgeable, and customer-focused assistance.
Thank you, Alia, for making my experience so positive and for going above and beyond to meet my needs!
9 de dezembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Corey,
Thanks for taking the time to write such a wonderful review! We're delighted that Alia provided the excellent service we aim for - we absolutely love to see it. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Radu,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Exceptional customer service
Anthony in the Lakeside branch was absolutely wonderful. So helpful, patient, professional and kind. An asset to the company. Thank you for the exceptional customer service and the human kindness.
5 de dezembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hello, Elizabeth,
It's great to hear about the positive experience which you had with Anthony. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great customer service
I was served by Maria and she helped me a lot. Answered all my questions and we had a lovely chat
29 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi there,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Denisa ⭐️⭐️⭐️⭐️⭐️
Denisa is a star, ⭐. She is a very caring person that took her time to explain everything for me and sorted out my upgrade.
Definitely she will be the one the sort out my account from now on.
29 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hey Gheorghe,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wonderful service from Jackie,fixed…
Wonderful service from Jackie,fixed issues on my phone.
5 de novembro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi there,
Thanks for the great feedback for Jackie, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone Lakeside
Alia the assistant was patient , helpful and understanding of our phone issue. She helped us without being pushy and made our Vodafone experience very easy and comfortable.
26 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hey Roy, I'm glad Alia was so helpful and understanding today 😊
All the best, The Vodafone Social Media Team
That they can found someone to help them all the time when they need it
“I’ve had a great experience with Denisa at Vodafone overall. Their network coverage is impressive, ensuring I stay connected in both urban and rural areas. The data speeds are reliable, making it easy to stream and browse without interruptions.
Additionally, I’ve found the Denisa to be incredibly helpful. It provides quick answers to my questions and assists with managing my account seamlessly. The combination of excellent service and a user-friendly digital assistant makes my experience with Vodafone very positive. Highly recommended!”
23 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Andresa,
This is lovely feedback for Denisa. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Mady was great
Mady was great. She was explaining us all the details, she was transparent with us and super friendly and helpful. I highly recommend her services
20 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hello, Lavinia,
It's great to hear about the positive experience which you had with Mady. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
MĂDĂLINA Was great
20 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hello,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jackie sold me a pay as you go handset…
Jackie sold me a pay as you go handset HBB and a tech service the whole transition was great, explained everything well thank you
15 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Wendy,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Excellent service from Samuel Cragg
Excellent service from Samuel Cragg. So helpful!!
12 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hey Lynda,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Professional
The joy of serving us I usually don’t usually get in any place nowadays. Naz was so jolly and positive vibes that he shared with us. He was respectful and professional. Thank you Naz
9 de outubro de 2024
Opinião espontânea
Resposta da Vodafone UK - Thurrock Lakeside Experience
Hi Alina,
Thanks for your lovely review for Naz. We appreciate your kind words and support. We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
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