Second time I have visited vodafone in winchester. The 2nd visit was based on the excellent customer service received from Alex. Again today, Alex went above and beyond his regular remit! Well done A... Ver mais
A empresa respondeu
Localização
Alterar localização125 High Street, SO23 9AS Winchester, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Hannah was very friendly, professional and super helpful. She was clear in what options we had for upgrades and airtime. Her manager Maddie also helped as we were upgrading two devices. She was also... Ver mais
A empresa respondeu
We are in our seventies and not very good at IT/phones etc. Hannah was absolutely wonderful with her help, very patient and sorted a complicated situation out for us with good humour and tolerance. Ma... Ver mais
A empresa respondeu
Harvey was brilliant - sorted out a new contract phone & an upgrade for us. Explained options clearly & was lovely enough to set up our mum’s phone for her, including her photo of Dad as her screensav... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operadora de redes móveis
- também em
- Empresa de telecomunicação
- Loja de telemóveis
- Operador de Internet
- Serviço de hospedagem web
Sobre Vodafone UK - Winchester
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contacto
125 High Street, SO23 9AS, Winchester, Reino Unido
4,9
Excelente
230 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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Maddison was very helpful and…
Maddison was very helpful and knowledgable. I got everything I was after, quickly. Really appreciate the service! Lovely team :-)
7 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hey Misaki,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
They answered my question clearly and…
They answered my question clearly and did what I wanted very quickly and politely. Then Maddison was very helpful but not pushy about suggesting a better deal than I had on another phone. A great experience overall.
4 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent assessment of the options I…
Excellent assessment of the options I had and prompt efficient processing of the changes. Well done Archie in Winchester.
3 de julho de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sam was very helpful and informative
Sam was very helpful and informative! He helped me with my sim contracts and getting myself a good deal. He took the time to sit down with me and explain everything and took into account what we needed.
The customer service in Winchester is always amazing and the team are always helpful with any issues that arise. I will definitely be back when my contracts need upgrading again.
28 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hey Bow,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hannah was amazing
Hannah was amazing. Great service and very knowledgeable and helpful.
19 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hi Chris. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Maddie 10/10
I was served by Maddie and she was very knowledgable and proficient with helping set up a new broadband connection moving from Sky. Would recommend to anyone who’s looking to come into Winchester Vodafone
5 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hi Hannah. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke to Maddison today
Spoke to Maddison today, very helpful will be using Winchester branch in the future
17 de junho de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hi Susan. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah was extremely efficient and…
Hannah was extremely efficient and helpful. Very knowledgeable and straightforward.
26 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Knowledgeable Staff, Great Service
We were helped by Hannah on our first visit to Vodafone. She listened carefully to us trying to understand our unique situation. She was knowledgeable about the product offerings and helped us arrive at a workable solution to our problem. She was so friendly and helpful. Couldn't be happier...
20 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hey Gary,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you, Hannah of Vodafone Winchesteroccasion to visit Vodafone‘s shop…
I had occasion to visit Vodafone‘s shop in Winchester to resolve a query on my account. I start with by Hannah and I must say I was impressed with her level of service. She obviously had a complete understanding of company procedure in respect of broadband and ancillary matters and what she was unable to resolve my problem immediately she was able to recommend a future route to resolve matters. A charming and personable member of staff. Thank you, Hannah, for your kind assistance.
19 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hey Gordon,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went into the store today after making…
Went into the store today after making a mistake with my contract and I can say my problem was resolved swiftly and professionally by Madison! Thank you very much for the help.
19 de maio de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hey Daniel,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
30 de abril de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hey Rob,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hannah
Hannah, the employee who sold me the watch at the Winchester voda phone shop was extremely helpful, pleasant and patient. She went through how the watch works, and helped me set up the
apps I needed. The service I received was excellent. Thank you!
!
27 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hi Turid,
We appreciate your review and are thrilled to receive such positive feedback.
Should you need any assistance, feel free to contact the Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Maddie was brilliant
Maddie was brilliant. She fixed my problems and helped me sort my phone out. I will be back. Thank you so much
18 de março de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hello Maggie,
It's great to hear about the positive experience which you had with Maddie. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I recently changed my 26 year old…
I recently changed my 26 year old mobile phone with a modern one that had the Internet. Being so old it caused a lot of technical problems, because I wanted to keep my old number. I cannot thank the superb help we were given by both Harvey and Hannah, who managed to get all my details moved over. I would really recommend calling into Vodafone in Winchester.
10 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hi Jennifer. Thank you for your review for both Harvey and Hannah. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Top Service
Archie was friendly professional and got me a great deal
9 de fevereiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hi Dan. Thank you for your review for Archie. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic customer attention at the Winchester branch!
Extremely helpful! At explaining charges, contracts, plans and finding the best deals! Amazing at dedicating time to making things very clear and easy to understand! Much easier to make decisions if you are face to face in the shop! Overall, a very satisfying experience! Thank you!!
22 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hi Inel. Thank you for your review. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Couldn’t have wished for more brilliant…
Couldn’t have wished for more brilliant service from archy
20 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hello, Ann,
Thanks for letting us know what an amazing job Archy did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I cannot praise Alexei enough for his…
I cannot praise Alexei enough for his outstanding service at the Vodafone Winchester store this morning. He was incredibly helpful in assisting me with switching from a different provider to an excellent SIM-only deal with Vodafone.
Thanks to Alexei, I now have a £10-a-month plan with 40GB of data, unlimited calls, and texts. I’m absolutely delighted!
I did notice a member of staff sitting down who was engrossed in his phone, which some recent reviews have also mentioned. While I understand staff may use their phones for work-related purposes, I would suggest that when a customer enters the store, staff should immediately disengage from their phones, stand up, and warmly welcome them.
That said, my experience with Alexei was exceptional. He was professional, patient, and genuinely helpful in making sure I got the best deal. I cannot fault the service I received—thank you,
18 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hi Janet,
Thank you for your review, and for sharing the experience you had in store. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Went into Winchester store today…
Went into Winchester store today (11/01/2025) shop was empty, first staff member who was on his phone looked up and passed us onto another member of staff as he clearly couldn’t be bothered with us. Second member of staff sat us down, we explained we wanted to upgrade my wife’s phone from an IPhone 6 as we were still paying £41 per month for an old phone, so wanted to upgrade and reduce monthly. After 10 mins of I don’t know what he was doing, we were told we could get a iPhone 14 for £52 per month…..sorry, did you not hear what we wanted to do? Asked him if there were any other options…..yes, we could get a refurb phone!!!! I have a new iPhone 13 with Tesco mobile with unlimited everything for £30 per month….. when I said that we would not be doing an upgrade and will therefore be leaving the store AND Vodafone, he shrugged his shoulders, said nothing and we left. No customer service, no smiles, no help in trying to find the right product at the right price….Vodafone, sack them, there are enough people around that would love to work and give a decent experience to your customers. From a now FORMER Vodafone customer of over 20 years…
11 de janeiro de 2025
Opinião espontânea
Resposta da Vodafone UK - Winchester
Hey, I'm sorry you've had an unsatifactory experience in our store. You can also upgrade by downloading our MyVodafone app or visiting our website. If you still need any help or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/3K1e4GB, via Twitter vodafone.uk/3nfdPyY or on Instagram https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
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